CR
Crown Relocations
Claimed Business
CR
Crown Relocations
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Crown Relocations
Crown Relocations has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Crown Relocations across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEJ
Elize J
1 reviews | Active since Jan 2020
24 May 2025, 15:46
Old spice
Went to Food *****s Market Bothasig in Cape town and got a few things. We bought Portuguese peri peri spice and the spice was literally OLD!! I have the slip and pictures. Why do the staff not check these things sis
Helpful (0)
|Replies (0)EJ
Elize J
1 reviews | Active since Jan 2020
24 May 2025, 15:46
Old spice
Went to Food *****s Market Bothasig in Cape town and got a few things. We bought Portuguese peri peri spice and the spice was literally OLD!! I have the slip and pictures. Why do the staff not check these things sis
0
Replies (0)RG
Rose G
1 reviews | Active since Jan 2020
8 Dec 2023, 10:16
Dont use crown belongings ****** and not paid out
Worst experience ever!! Crown never sealed any if our high end items and as a result the our containers were looted of several very expensive items between leaving the uk and being offloaded in the warehouse. 3 months have passed and the insurance are refusing to pay out for any items including the ones they originally agreed, advised declined no reason given. All our wooden furniture has been dropped and broken which cant be repaired and some items were approved for reimbur*****t however the bulk of the claim for the ****** items is still rejected since September. This is even after a crew of 10 people went through every single item we own to ensure the ****** items were not delivered but conveniently never added them to their report. Dont use crown !!!!!
Helpful (0)
|Replies (0)RG
Rose G
1 reviews | Active since Jan 2020
8 Dec 2023, 10:16
Dont use crown belongings ****** and not paid out
Worst experience ever!! Crown never sealed any if our high end items and as a result the our containers were looted of several very expensive items between leaving the uk and being offloaded in the warehouse. 3 months have passed and the insurance are refusing to pay out for any items including the ones they originally agreed, advised declined no reason given. All our wooden furniture has been dropped and broken which cant be repaired and some items were approved for reimbur*****t however the bulk of the claim for the ****** items is still rejected since September. This is even after a crew of 10 people went through every single item we own to ensure the ****** items were not delivered but conveniently never added them to their report. Dont use crown !!!!!
0
Replies (0)JC
Johnny C
1 reviews | Active since Jan 2020
30 Dec 2020, 15:13
WORST SERVICE EVER !!!!
I took accepted the more Expensive Quotation , as I have used Crown before ...... OMG what a mistake this time around . My move was from Perth Australia to South Africa , Johannesburg . The first part from Perth , was not too bad , the office staff was okay , the packers fine . That's about then that my problems started . The container left late , and was off loaded on route , where it remained for around 2 or 3 weeks . The arrival date kept changing . I was then told my Container has been earmarked for a customs Inspection , and the Price would be between R5000.00 and R 15000.00 Max . They Crown would do their best to keep costs down . Customs took 2 days , but my Container remained there for 6 days . After my sending so many Mails and actually going to Crown,s offices in Johannesburg , they gave me a additional Account for OVER R 22 000.00 . !!!!!!!!!!!! When I asked how this is possible , they basically told me it is what it is , and that has to be paid . I contacted my Attorney , who told me they ( Crown ) can and do get away with this , as If I want to challenge the amount / or the over charges , they would not release my Container and would still charge me R 965.00 per day , as well as another R 680.00 per day !!!!! I understand that Customs can check a Container , and I would be charged , but according to Crown , because of the search , I then have to pay AGAIN , for all the days , from the date the container leaves Durban , until it is delivered to me !!! How they are allowed to get away with this kind of Tactics is CRIMINAL . On the South African side I have been dealing with a Lady by the name of Stacey , and her Manageress , who would not even answer my calls . ( I forget her name ) . Eventually the container arrives , after me having to pay the Blackmail/Ransom amount of money . As the staff unpack , they find all kinds of broken items , which was marked on their delivery sheet , and supposedly reported back to their office . I got hold of Stacy , and she sent me the claim forms . This was delivered on the 2 nd of December 2020 . The claim forms and all the relevant photo's was sent through on 7 th December 2020 . Today , 30/12/2020 and I have still not heard a single word , via Phone or E-mail , to let me know what is actually happening . Crown , you people are the WORST !!!
Helpful (0)
|Replies (0)JC
Johnny C
1 reviews | Active since Jan 2020
30 Dec 2020, 15:13
WORST SERVICE EVER !!!!
I took accepted the more Expensive Quotation , as I have used Crown before ...... OMG what a mistake this time around . My move was from Perth Australia to South Africa , Johannesburg . The first part from Perth , was not too bad , the office staff was okay , the packers fine . That's about then that my problems started . The container left late , and was off loaded on route , where it remained for around 2 or 3 weeks . The arrival date kept changing . I was then told my Container has been earmarked for a customs Inspection , and the Price would be between R5000.00 and R 15000.00 Max . They Crown would do their best to keep costs down . Customs took 2 days , but my Container remained there for 6 days . After my sending so many Mails and actually going to Crown,s offices in Johannesburg , they gave me a additional Account for OVER R 22 000.00 . !!!!!!!!!!!! When I asked how this is possible , they basically told me it is what it is , and that has to be paid . I contacted my Attorney , who told me they ( Crown ) can and do get away with this , as If I want to challenge the amount / or the over charges , they would not release my Container and would still charge me R 965.00 per day , as well as another R 680.00 per day !!!!! I understand that Customs can check a Container , and I would be charged , but according to Crown , because of the search , I then have to pay AGAIN , for all the days , from the date the container leaves Durban , until it is delivered to me !!! How they are allowed to get away with this kind of Tactics is CRIMINAL . On the South African side I have been dealing with a Lady by the name of Stacey , and her Manageress , who would not even answer my calls . ( I forget her name ) . Eventually the container arrives , after me having to pay the Blackmail/Ransom amount of money . As the staff unpack , they find all kinds of broken items , which was marked on their delivery sheet , and supposedly reported back to their office . I got hold of Stacy , and she sent me the claim forms . This was delivered on the 2 nd of December 2020 . The claim forms and all the relevant photo's was sent through on 7 th December 2020 . Today , 30/12/2020 and I have still not heard a single word , via Phone or E-mail , to let me know what is actually happening . Crown , you people are the WORST !!!
0
Replies (0)NN
Niel N
1 reviews | Active since Jan 2020
7 Dec 2020, 11:48
Cannot rely on Crown Relocations, pathetic
CROWN RELOCATIONS – Horrendous service We recently moved, and accepted the highest quote as we value service. Crown Relocations was by far the most expensive, what a mistake They arrive late, we packed, grouped and labelled everything, they only had to load. They were extremely slow, standing around etc. The female packer was unable to do much, she literally walked around with a small pack of or bunny straw to load it. She even called me to ask if we are taking the kitchen dustbin, I said yes, and she had me first get rid of the two soda cans in it before she would take it. Found her hiding in the garden at one stage. SO, Crown Relocations send a person to come take the inventory, I wasn’t even home at the time, crown took their OWN inventory. They pitch up with a much smaller truck than expected, and have to do a second trip. We are moving about 2 km from where we are. By lunchtime I could see they were no longer in the mood, and kept sitting around. Then on the second trip, they leave a bunch of things behind, most of our kitchen stuff, our food, and outside materials. The driver then says they are not authorized to make a third trip, and they are leaving the rest of the things behind. ***! The sales person calls me with an attitude, she doesn’t know why a third trip is required. Neither do I, but that’s something they have to resolve, I have no control over it. Very disrespectfully she says yes but now they are loading bonsai trees that wasn’t listed. STOP – We clearly said that is to be moved with stands, and its indicated on the quote. Crown did the inventory, not us. So it starts to rain, our belongings, boxes and food is standing outside in the rain, and they are not willing to move it now. I go hire a trailer, get some help and we go load the remainder of the things, a bakkie and trailer full and still more things standing outside on the pavement. I had a recent heart attack, I cannot engage in this sort of thing. Yet I am forced as Crown is being assholes. 2 of us worked relentlessly in the rain for 3 hours non-stop to get the stuff loaded, to today I have severe heart pains from that. Then this Crown Relocations bus stops there, he gets out and says he has been sent to collect plants. What plants, the bonsai has been transported, we are left with kitchen and garage items. No he is here for plants. Eventually he asks if he should load something else, we showed him what, and he went to sit in his bus. He sat there for well over an hour, watching us sweat and break ourselves in the rain, tired as can be, but he just sat there. Eventually he brings me a phone, and a rude woman starts yelling at me over the phone without identifying herself, I kept asking, who are you, what are you on about, from where? “I don’t have time to wait for you, we have other deliveries, she yelled”. Now excuse me, who is waiting on me???? The lazy driver is sitting there looking at us work, unwilling to assist, what is he waiting for. Then the sales person rocks up, I am exhausted, busy walking back to bring more kitchen goods to the front, when she speeds in and hoots at me. She hoots at me to stop and come to her. I explain the issue, she is confrontational, and I keep saying, Crown did the inventory, not us, how can you now just leave my stuff on the pavement, in the rain? Again asking ME why a third trip of 2km is required. As we have everything out of the house (the new owners moving in now because we are 5 hours late, here the truck pitches up. NOW they decide to help again. TOO late, we have brought it all out and loaded it. Now they beg and plead, let us please just take the 2 little plants that’s still left. Approximately 8 people and a truck wants to take 2 plants. They knew they messed up, and was trying to play technicalities. I said no over 10 times, eventually they took the 2 plants and some rotten wood that was supposed to be thrown away. Get to our new house, and rather than helping us unload the bakkie and trailer we packed and transported on their behalf, they stand and watch. Then he demands I must sign off the delivery note that everything is there. I’m standing there with heart palpitations, I tell him I cannot check everything at this moment, and he keeps pushing. Now, I found 5 bonsai trees in shrubs, they obviously got damaged, so they yanked them into the shrubs. I have missing items, I have damaged items. But they got paid so don’t give a damn. We marked everything so nicely, yet they dropped everything at the nearest gap they could find. HORRIBLE EXPERIENCE – ONE WE WONT LEAVE HERE. UNACCEPTABLE!!!
Helpful (0)
|Replies (0)NN
Niel N
1 reviews | Active since Jan 2020
7 Dec 2020, 11:48
Cannot rely on Crown Relocations, pathetic
CROWN RELOCATIONS – Horrendous service We recently moved, and accepted the highest quote as we value service. Crown Relocations was by far the most expensive, what a mistake They arrive late, we packed, grouped and labelled everything, they only had to load. They were extremely slow, standing around etc. The female packer was unable to do much, she literally walked around with a small pack of or bunny straw to load it. She even called me to ask if we are taking the kitchen dustbin, I said yes, and she had me first get rid of the two soda cans in it before she would take it. Found her hiding in the garden at one stage. SO, Crown Relocations send a person to come take the inventory, I wasn’t even home at the time, crown took their OWN inventory. They pitch up with a much smaller truck than expected, and have to do a second trip. We are moving about 2 km from where we are. By lunchtime I could see they were no longer in the mood, and kept sitting around. Then on the second trip, they leave a bunch of things behind, most of our kitchen stuff, our food, and outside materials. The driver then says they are not authorized to make a third trip, and they are leaving the rest of the things behind. ***! The sales person calls me with an attitude, she doesn’t know why a third trip is required. Neither do I, but that’s something they have to resolve, I have no control over it. Very disrespectfully she says yes but now they are loading bonsai trees that wasn’t listed. STOP – We clearly said that is to be moved with stands, and its indicated on the quote. Crown did the inventory, not us. So it starts to rain, our belongings, boxes and food is standing outside in the rain, and they are not willing to move it now. I go hire a trailer, get some help and we go load the remainder of the things, a bakkie and trailer full and still more things standing outside on the pavement. I had a recent heart attack, I cannot engage in this sort of thing. Yet I am forced as Crown is being assholes. 2 of us worked relentlessly in the rain for 3 hours non-stop to get the stuff loaded, to today I have severe heart pains from that. Then this Crown Relocations bus stops there, he gets out and says he has been sent to collect plants. What plants, the bonsai has been transported, we are left with kitchen and garage items. No he is here for plants. Eventually he asks if he should load something else, we showed him what, and he went to sit in his bus. He sat there for well over an hour, watching us sweat and break ourselves in the rain, tired as can be, but he just sat there. Eventually he brings me a phone, and a rude woman starts yelling at me over the phone without identifying herself, I kept asking, who are you, what are you on about, from where? “I don’t have time to wait for you, we have other deliveries, she yelled”. Now excuse me, who is waiting on me???? The lazy driver is sitting there looking at us work, unwilling to assist, what is he waiting for. Then the sales person rocks up, I am exhausted, busy walking back to bring more kitchen goods to the front, when she speeds in and hoots at me. She hoots at me to stop and come to her. I explain the issue, she is confrontational, and I keep saying, Crown did the inventory, not us, how can you now just leave my stuff on the pavement, in the rain? Again asking ME why a third trip of 2km is required. As we have everything out of the house (the new owners moving in now because we are 5 hours late, here the truck pitches up. NOW they decide to help again. TOO late, we have brought it all out and loaded it. Now they beg and plead, let us please just take the 2 little plants that’s still left. Approximately 8 people and a truck wants to take 2 plants. They knew they messed up, and was trying to play technicalities. I said no over 10 times, eventually they took the 2 plants and some rotten wood that was supposed to be thrown away. Get to our new house, and rather than helping us unload the bakkie and trailer we packed and transported on their behalf, they stand and watch. Then he demands I must sign off the delivery note that everything is there. I’m standing there with heart palpitations, I tell him I cannot check everything at this moment, and he keeps pushing. Now, I found 5 bonsai trees in shrubs, they obviously got damaged, so they yanked them into the shrubs. I have missing items, I have damaged items. But they got paid so don’t give a damn. We marked everything so nicely, yet they dropped everything at the nearest gap they could find. HORRIBLE EXPERIENCE – ONE WE WONT LEAVE HERE. UNACCEPTABLE!!!
0
Replies (0)RK
Rudi K
1 reviews | Active since Jan 2020
15 Jan 2020, 09:04
Worst Experience Ever
This was The Absolute Worst Experience I have Ever Had. I used Crown To Move From South Africa To Portugal.My Shipment Arrived Three Months Late with Severely Damaged Goods, Bad Communication, Bad Management, Incompetent Personnel, The List Goes On and On. I do not even Know where To Start, However Do Not use Crown as Your Moving Partner From South Africa. You will regret it.
Helpful (0)
|Replies (0)RK
Rudi K
1 reviews | Active since Jan 2020
15 Jan 2020, 09:04
Worst Experience Ever
This was The Absolute Worst Experience I have Ever Had. I used Crown To Move From South Africa To Portugal.My Shipment Arrived Three Months Late with Severely Damaged Goods, Bad Communication, Bad Management, Incompetent Personnel, The List Goes On and On. I do not even Know where To Start, However Do Not use Crown as Your Moving Partner From South Africa. You will regret it.
0
Replies (0)MN
Megz N
1 reviews | Active since Jan 2020
16 Sept 2019, 14:39
Shockingly poor service
I moved from Jhb to Durban a few months ago. Crown did half my packing (what we didn't manage to pack in time). All seamed well, but I didn't have time to monitor them, until my furniture was delivered. We had a shattered television, and not even an apology from Crown even after bringing it to their attention. The packing of boxes were shocking, and not even remotely labeled correctly. We had utensils packed in 3 different boxes, literally dumped in. Bath mats with clean clothing, boxes marked clothes and I find toys in it, boxes marked toys and I find kitchen stuff in, I can go on and on. What was the worst, I had a laptop gone missing, and again not even a response From crown. I really expected better from such a large international company. I would never use Crown away nor recommend them to anyone.
Helpful (0)
|Replies (0)MN
Megz N
1 reviews | Active since Jan 2020
16 Sept 2019, 14:39
Shockingly poor service
I moved from Jhb to Durban a few months ago. Crown did half my packing (what we didn't manage to pack in time). All seamed well, but I didn't have time to monitor them, until my furniture was delivered. We had a shattered television, and not even an apology from Crown even after bringing it to their attention. The packing of boxes were shocking, and not even remotely labeled correctly. We had utensils packed in 3 different boxes, literally dumped in. Bath mats with clean clothing, boxes marked clothes and I find toys in it, boxes marked toys and I find kitchen stuff in, I can go on and on. What was the worst, I had a laptop gone missing, and again not even a response From crown. I really expected better from such a large international company. I would never use Crown away nor recommend them to anyone.
0
Replies (0)A
JW
Janice Wyndham-Quin
1 reviews | Active since Jan 2020
12 Nov 2018, 00:26
Stuff just
These people "lost" a whole stack of my stuff when I moved from SA to Ireland. You only get 30 days to claim and because my boxes were also not unpacked for me as they should have been, I didn't notice that some stuff was "missing". Oh and some expensive furniture and other things were broken. A large bookshelf went "missing"!!! Other stuff were an old laptop that had much treasured family and other photos on it, a hard drive and a Wacom tablet! Although I was paid by the insurance it did not cover things that were broken or missing that I only discovered after the 30 days. I wanted to know what happened. Is there a thief working for the company, why was the container unpacked before it was delivered to me, etc. The customer service perso. I am asking at the Joburg depot has chosen to ignore me!! Lots of people moving ask for recommendations - I will never recommend Crown
Helpful (0)
|Replies (0)JW
Janice Wyndham-Quin
1 reviews | Active since Jan 2020
12 Nov 2018, 00:26
Stuff just
These people "lost" a whole stack of my stuff when I moved from SA to Ireland. You only get 30 days to claim and because my boxes were also not unpacked for me as they should have been, I didn't notice that some stuff was "missing". Oh and some expensive furniture and other things were broken. A large bookshelf went "missing"!!! Other stuff were an old laptop that had much treasured family and other photos on it, a hard drive and a Wacom tablet! Although I was paid by the insurance it did not cover things that were broken or missing that I only discovered after the 30 days. I wanted to know what happened. Is there a thief working for the company, why was the container unpacked before it was delivered to me, etc. The customer service perso. I am asking at the Joburg depot has chosen to ignore me!! Lots of people moving ask for recommendations - I will never recommend Crown
0
Replies (0)