CS
Cruiseabout South Africa
Claimed Business
CS
Cruiseabout South Africa
Claimed Business
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMJvR
Minky Janse van Rensburg
1 reviews | Active since Jan 2020
29 Jun 2020, 16:07
Tiffany @ Cruiseabout
Tiffany at Cruiseabout, has been our family 's agent for the last 2 years, very efficent and helpful, Thank you ! In this difficult time trying to be refunded by the travel insurance, Tiffany went above and beyond, supplying the information that they requested ! Thank you ! x
Helpful (0)
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Minky Janse van Rensburg
1 reviews | Active since Jan 2020
29 Jun 2020, 16:07
Tiffany @ Cruiseabout
Tiffany at Cruiseabout, has been our family 's agent for the last 2 years, very efficent and helpful, Thank you ! In this difficult time trying to be refunded by the travel insurance, Tiffany went above and beyond, supplying the information that they requested ! Thank you ! x
0
Replies (0)GG
Gerda G
1 reviews | Active since Jan 2020
29 Apr 2020, 15:16
THANK YOU CHARLENE DU TOIT FROM CRUISEABOUT CANAL WALK CENTURY CITY
Thank you for the outstanding service received from Charlene du Toit from your Canal Walk office. She is one of the best travel agents I've spoken with. She gave exceptional customer service and is very professional. She definitely gives that extra mile in order to assist us with every query and difficult situation we had. We booked a Mediterranean cruise for May 2020 which was cancelled by MSC. The covid-19 pandemic has caught everyone off guard and everything has to be redone (Flights and hotel as well). We hope to travel in May 2021 and I know she will make it happen! In fact, she is already busy with the new booking. We were kept updated at all times and her turnaround on emails are super fast, even when she is out of office. I would not hesitate to recommend Charlene to anyone who is travelling.
Helpful (0)
|Replies (0)GG
Gerda G
1 reviews | Active since Jan 2020
29 Apr 2020, 15:16
THANK YOU CHARLENE DU TOIT FROM CRUISEABOUT CANAL WALK CENTURY CITY
Thank you for the outstanding service received from Charlene du Toit from your Canal Walk office. She is one of the best travel agents I've spoken with. She gave exceptional customer service and is very professional. She definitely gives that extra mile in order to assist us with every query and difficult situation we had. We booked a Mediterranean cruise for May 2020 which was cancelled by MSC. The covid-19 pandemic has caught everyone off guard and everything has to be redone (Flights and hotel as well). We hope to travel in May 2021 and I know she will make it happen! In fact, she is already busy with the new booking. We were kept updated at all times and her turnaround on emails are super fast, even when she is out of office. I would not hesitate to recommend Charlene to anyone who is travelling.
0
Replies (0)FB
Fred B
1 reviews | Active since Jan 2020
24 Mar 2020, 07:46
Think Twice Before Paying Your Deposit to Cruiseabout Clearwater
We booked a trip with Cruiseabout in Clearwater but due to the coronavirus we cancelled it and requested that they pay back the funds we already paid excluding the deposit. It’s been more than two weeks now and still no refund. No sure why it would take them so long to pay back the funds as it should be in their account unless they have used it and now need to make alternative plans to pay back people refunds.
Helpful (0)
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Fred B
1 reviews | Active since Jan 2020
24 Mar 2020, 07:46
Think Twice Before Paying Your Deposit to Cruiseabout Clearwater
We booked a trip with Cruiseabout in Clearwater but due to the coronavirus we cancelled it and requested that they pay back the funds we already paid excluding the deposit. It’s been more than two weeks now and still no refund. No sure why it would take them so long to pay back the funds as it should be in their account unless they have used it and now need to make alternative plans to pay back people refunds.
0
Replies (0)HP
PJ
Pat J
1 reviews | Active since Jan 2020
27 Feb 2020, 13:20
Unhappy with Flight Centre / CruiseAbout
I telephoned CruiseAbout/Flight Centre on 31st December 2019 with the view to booking a honeymoon cruise for my wife and myself in February 2020. I spoke to Michielle Bendetti who immediately advised that she had a wonderful deal for me and that I would have make immediate payment to secure the booking which I did, this included flights and a shuttle from the airport to the harbour and back to the airport when we arrived back. She also advised that this would be a wonderful cruise on the MSC Orchestra. After the money had left my bank the communication went dead and I battled to reach her by telephone or e-mail. The cruise was an absolute nightmare, it was overcrowded and all in all very unpleasant (details will be provided in the attachment). When my wife phoned Michielle after the cruise she advised that she had never received feedback of this nature and that we need to send an e-mail, which I did. The flight back was also booked for 5 hours later than we arrived at the airport, i.e. we disimbarked at 06h00 and arrived at the airport at 07h00 and our flight back was at 14h05. I tried to change this for an earlier flight at a cost of approximately R1,500.00 but I was unable to do so as it was booked by a travel agent so we sat at the airport. I posted my experience on social media and got to deal with the Customer Experience Expert team, after Michielle's refusal to take any responsibility after the fact (also detailed in the same attached communication). MSC requested a copy of the e-mail via a social media platform which I sent them. They opened a case for me personally as well a case for Flight Centre. On my personal case they came back with an offer of R1,480.00 on the next cruise will all types of restrictions as well as on a non-disclosure basis. After this experience we will never go on a cruise again and the offer from MSC is quite frankly insulting and will be declined. Flight Centre then came back with the same communication from MSC accepting no liability whatsoever. I believe that Michielle should have transparent and open and advised me of the dynamic on the ship as I told her I had a problem with overcrowding, this is now denied however, when I collected our package from her I discussed a trip to Bali and as she was aware of the overcrowding issue she recommended quieter places to visit, I have that brochure with her recommendations. I do not believe that Michielle was unaware of the deals that equated to around R3,000.00pp for 4 people sharing a cabin which would create this dynamic, neither do I believe that there have not been other complaints, I have taken screenshots of other patrons complaints in line with the complaints that we raised. I find the stance that flight centre have taken grossly unfair and unethical.
Helpful (0)
|Replies (0)PJ
Pat J
1 reviews | Active since Jan 2020
27 Feb 2020, 13:20
Unhappy with Flight Centre / CruiseAbout
I telephoned CruiseAbout/Flight Centre on 31st December 2019 with the view to booking a honeymoon cruise for my wife and myself in February 2020. I spoke to Michielle Bendetti who immediately advised that she had a wonderful deal for me and that I would have make immediate payment to secure the booking which I did, this included flights and a shuttle from the airport to the harbour and back to the airport when we arrived back. She also advised that this would be a wonderful cruise on the MSC Orchestra. After the money had left my bank the communication went dead and I battled to reach her by telephone or e-mail. The cruise was an absolute nightmare, it was overcrowded and all in all very unpleasant (details will be provided in the attachment). When my wife phoned Michielle after the cruise she advised that she had never received feedback of this nature and that we need to send an e-mail, which I did. The flight back was also booked for 5 hours later than we arrived at the airport, i.e. we disimbarked at 06h00 and arrived at the airport at 07h00 and our flight back was at 14h05. I tried to change this for an earlier flight at a cost of approximately R1,500.00 but I was unable to do so as it was booked by a travel agent so we sat at the airport. I posted my experience on social media and got to deal with the Customer Experience Expert team, after Michielle's refusal to take any responsibility after the fact (also detailed in the same attached communication). MSC requested a copy of the e-mail via a social media platform which I sent them. They opened a case for me personally as well a case for Flight Centre. On my personal case they came back with an offer of R1,480.00 on the next cruise will all types of restrictions as well as on a non-disclosure basis. After this experience we will never go on a cruise again and the offer from MSC is quite frankly insulting and will be declined. Flight Centre then came back with the same communication from MSC accepting no liability whatsoever. I believe that Michielle should have transparent and open and advised me of the dynamic on the ship as I told her I had a problem with overcrowding, this is now denied however, when I collected our package from her I discussed a trip to Bali and as she was aware of the overcrowding issue she recommended quieter places to visit, I have that brochure with her recommendations. I do not believe that Michielle was unaware of the deals that equated to around R3,000.00pp for 4 people sharing a cabin which would create this dynamic, neither do I believe that there have not been other complaints, I have taken screenshots of other patrons complaints in line with the complaints that we raised. I find the stance that flight centre have taken grossly unfair and unethical.
0
Replies (0)PJ
Pat J
1 reviews | Active since Jan 2020
27 Feb 2020, 13:11
Unhappy with Flight Centre / CruiseAbout
I telephoned CruiseAbout/Flight Centre on 31st December 2019 with the view to booking a honeymoon cruise for my wife and myself in February 2020. I spoke to Michielle Bendetti who immediately advised that she had a wonderful deal for me and that I would have make immediate payment to secure the booking which I did, this included flights and a shuttle from the airport to the harbour and back to the airport when we arrived back. She also advised that this would be a wonderful cruise on the MSC Orchestra. After the money had left my bank the communication went dead and I battled to reach her by telephone or e-mail. The cruise was an absolute nightmare, it was overcrowded and all in all very unpleasant (details will be provided in the attachment). When my wife phoned Michielle after the cruise she advised that she had never received feedback of this nature and that we need to send an e-mail, which I did. The flight back was also booked for 5 hours later than we arrived at the airport, i.e. we disimbarked at 06h00 and arrived at the airport at 07h00 and our flight back was at 14h05. I tried to change this for an earlier flight at a cost of approximately R1,500.00 but I was unable to do so as it was booked by a travel agent so we sat at the airport. I posted my experience on social media and got to deal with the Customer Experience Expert team, after Michielle's refusal to take any responsibility after the fact (also detailed in the same attached communication). MSC requested a copy of the e-mail via a social media platform which I sent them. They opened a case for me personally as well a case for Flight Centre. On my personal case they came back with an offer of R1,480.00 on the next cruise will all types of restrictions as well as on a non-disclosure basis. After this experience we will never go on a cruise again and the offer from MSC is quite frankly insulting and will be declined. Flight Centre then came back with the same communication from MSC accepting no liability whatsoever. I believe that Michielle should have transparent and open and advised me of the dynamic on the ship as I told her I had a problem with overcrowding, this is now denied however, when I collected our package from her I discussed a trip to Bali and as she was aware of the overcrowding issue she recommended quieter places to visit, I have that brochure with her recommendations. I do not believe that Michielle was unaware of the deals that equated to around R3,000.00pp for 4 people sharing a cabin which would create this dynamic, neither do I believe that there have not been other complaints, I have taken screenshots of other patrons complaints in line with the complaints that we raised. I find the stance that flight centre have taken grossly unfair and unethical. The screenshots and other attachments referred to are not printing clearly but I would be happy to send these via e-mail.
Helpful (0)
|Replies (0)PJ
Pat J
1 reviews | Active since Jan 2020
27 Feb 2020, 13:11
Unhappy with Flight Centre / CruiseAbout
I telephoned CruiseAbout/Flight Centre on 31st December 2019 with the view to booking a honeymoon cruise for my wife and myself in February 2020. I spoke to Michielle Bendetti who immediately advised that she had a wonderful deal for me and that I would have make immediate payment to secure the booking which I did, this included flights and a shuttle from the airport to the harbour and back to the airport when we arrived back. She also advised that this would be a wonderful cruise on the MSC Orchestra. After the money had left my bank the communication went dead and I battled to reach her by telephone or e-mail. The cruise was an absolute nightmare, it was overcrowded and all in all very unpleasant (details will be provided in the attachment). When my wife phoned Michielle after the cruise she advised that she had never received feedback of this nature and that we need to send an e-mail, which I did. The flight back was also booked for 5 hours later than we arrived at the airport, i.e. we disimbarked at 06h00 and arrived at the airport at 07h00 and our flight back was at 14h05. I tried to change this for an earlier flight at a cost of approximately R1,500.00 but I was unable to do so as it was booked by a travel agent so we sat at the airport. I posted my experience on social media and got to deal with the Customer Experience Expert team, after Michielle's refusal to take any responsibility after the fact (also detailed in the same attached communication). MSC requested a copy of the e-mail via a social media platform which I sent them. They opened a case for me personally as well a case for Flight Centre. On my personal case they came back with an offer of R1,480.00 on the next cruise will all types of restrictions as well as on a non-disclosure basis. After this experience we will never go on a cruise again and the offer from MSC is quite frankly insulting and will be declined. Flight Centre then came back with the same communication from MSC accepting no liability whatsoever. I believe that Michielle should have transparent and open and advised me of the dynamic on the ship as I told her I had a problem with overcrowding, this is now denied however, when I collected our package from her I discussed a trip to Bali and as she was aware of the overcrowding issue she recommended quieter places to visit, I have that brochure with her recommendations. I do not believe that Michielle was unaware of the deals that equated to around R3,000.00pp for 4 people sharing a cabin which would create this dynamic, neither do I believe that there have not been other complaints, I have taken screenshots of other patrons complaints in line with the complaints that we raised. I find the stance that flight centre have taken grossly unfair and unethical. The screenshots and other attachments referred to are not printing clearly but I would be happy to send these via e-mail.
0
Replies (0)LT
Louise T
1 reviews | Active since Jan 2020
29 Jan 2020, 15:14
Cruiseabout, Centurion gets high five on service!!
During my previous posting I also spoke about the wonderful experience we had arranging our cruise to Pomene, Mozambique. Even though I was not quite a novice at cruising, I was not certain of all the does and don'ts. After approaching Cruiseabout all ran as smooth as clock work with the assistance of Lizette. This time we were assisted by Celeste. This amazing young lady was always ready to assist and advise us to whatever we wanted to know. She even joined us for some pics to start with my album on the Oppiwater Cruise leaving Cape Town on 5th April 2020. Our heartfelt gratitude to all the Staff members at Cruiseabout, Centurion. If you are considering any kind of travel whether it is cruising, flying or accommodation, contact Cruiseabout. They are definitely the people in the know. High five to Cruiseabout.
Helpful (0)
|Replies (0)LT
Louise T
1 reviews | Active since Jan 2020
29 Jan 2020, 15:14
Cruiseabout, Centurion gets high five on service!!
During my previous posting I also spoke about the wonderful experience we had arranging our cruise to Pomene, Mozambique. Even though I was not quite a novice at cruising, I was not certain of all the does and don'ts. After approaching Cruiseabout all ran as smooth as clock work with the assistance of Lizette. This time we were assisted by Celeste. This amazing young lady was always ready to assist and advise us to whatever we wanted to know. She even joined us for some pics to start with my album on the Oppiwater Cruise leaving Cape Town on 5th April 2020. Our heartfelt gratitude to all the Staff members at Cruiseabout, Centurion. If you are considering any kind of travel whether it is cruising, flying or accommodation, contact Cruiseabout. They are definitely the people in the know. High five to Cruiseabout.
0
Replies (0)