CV
Crystal Valley South Africa
Unclaimed Business
CV
Crystal Valley South Africa
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Crystal Valley South Africa faces significant product quality concerns across its dairy range. Customers frequently report spoiled or sour milk well before expiry dates, with some describing a soapy taste and foaming. Cheese products, including cheddar, gouda and feta, are criticised for crumbling, unusual textures and poor taste, suggesting possible freezing or storage issues. Butter quality has also been questioned due to chemical smells and an unfamiliar appearance. The whipped cream product is reported to malfunction after minimal use. One positive review praised the double cream yoghurt.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|10 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(10%)
1(90%)
5(0%)
4(0%)
3(0%)
2(10%)
1(90%)
Frequently Asked Questions About Crystal Valley South Africa
Based on recent customer reviews, Crystal Valley South Africa faces significant product quality concerns across its dairy range. Customers frequently report spoiled or sour milk well before expiry dates, with some describing a soapy taste and foaming. Cheese products, including cheddar, gouda and feta, are criticised for crumbling, unusual textures and poor taste, suggesting possible freezing or storage issues. Butter quality has also been questioned due to chemical smells and an unfamiliar appearance. The whipped cream product is reported to malfunction after minimal use. One positive review praised the double cream yoghurt.
Crystal Valley South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Crystal Valley South Africa across 148 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
LM
Lunga M
1 reviews | Active since Jan 2020
6 Aug 2025, 15:58
Crystal Valley whipped cream
Every single time I buy the crystal valley whip cream it always underperforms, only allowing for 1 or 2 times for the cream to spray out and then after I’m left with a full can of liquid cream no matter how much I shake it 🚮🚮🚮🚮🚮
Helpful (0)
|Replies (0)LM
Lunga M
1 reviews | Active since Jan 2020
6 Aug 2025, 15:58
Crystal Valley whipped cream
Every single time I buy the crystal valley whip cream it always underperforms, only allowing for 1 or 2 times for the cream to spray out and then after I’m left with a full can of liquid cream no matter how much I shake it 🚮🚮🚮🚮🚮
0
Replies (0)MA
Maria A
1 reviews | Active since Jan 2020
5 Aug 2025, 15:34
Shocking product Feta Cheese from Crystal valley!
Having bought their feta cheese for the first time, I was totally shocked. With all due respect to Feta, this product would have loved to be called Feta. One could not even call it white cheese. I strongly advise the public not to waste their hard earned money on this brand of Cheese. Shocking!
Helpful (0)
|Replies (0)MA
Maria A
1 reviews | Active since Jan 2020
5 Aug 2025, 15:34
Shocking product Feta Cheese from Crystal valley!
Having bought their feta cheese for the first time, I was totally shocked. With all due respect to Feta, this product would have loved to be called Feta. One could not even call it white cheese. I strongly advise the public not to waste their hard earned money on this brand of Cheese. Shocking!
0
Replies (0)eP
estelle P
1 reviews | Active since Jan 2020
22 Jul 2025, 06:06
Crystal valley cheddar cheese bad quality crumbling cheese
Extremely dissatisfied and disappointed after buying a 750g hard cheddar cheese yesterday at shoprite bronkhorstspruit one cannot even cut it.It just crumbles what a waste of money. What am I supposed to now put on my son's sandwiches?
Helpful (0)
|Replies (0)eP
estelle P
1 reviews | Active since Jan 2020
22 Jul 2025, 06:06
Crystal valley cheddar cheese bad quality crumbling cheese
Extremely dissatisfied and disappointed after buying a 750g hard cheddar cheese yesterday at shoprite bronkhorstspruit one cannot even cut it.It just crumbles what a waste of money. What am I supposed to now put on my son's sandwiches?
0
Replies (0)JS
QM
LK
Louisa K
1 reviews | Active since Jan 2020
3 Jun 2025, 12:57
Products Not Safe for Consumption
Subject: Urgent Concern: Spoiled Dairy Products from Crystal Valley at Shoprite Riverside Dear Crystal Valley Team, I am writing to raise a serious concern regarding the quality of your dairy products sold at Shoprite Riverside in Johannesburg. On a recent occasion, I purchased your milk, only to find it was already off upon opening. Unfortunately, I had to discard the entire product. Now, just four days after purchasing your cheese, I discovered it was partly rotten upon first opening the package. This is extremely concerning, especially considering the short time since purchase. This raises serious questions about your supply chain—whether outdated stock is being distributed to retailers or if there's improper storage occurring either at the distributor or retail level. Regardless, this situation is unacceptable. Consumers rely on your brand for safe, fresh products, and incidents like these put public health at risk. I urge you to investigate and rectify this issue immediately. If this continues, I will have no choice but to report the matter to the relevant health authorities for further inspection of your retail and distribution partners. Your prompt attention to this matter is expected and appreciated. Sincerely,
Helpful (0)
|Replies (0)LK
Louisa K
1 reviews | Active since Jan 2020
3 Jun 2025, 12:57
Products Not Safe for Consumption
Subject: Urgent Concern: Spoiled Dairy Products from Crystal Valley at Shoprite Riverside Dear Crystal Valley Team, I am writing to raise a serious concern regarding the quality of your dairy products sold at Shoprite Riverside in Johannesburg. On a recent occasion, I purchased your milk, only to find it was already off upon opening. Unfortunately, I had to discard the entire product. Now, just four days after purchasing your cheese, I discovered it was partly rotten upon first opening the package. This is extremely concerning, especially considering the short time since purchase. This raises serious questions about your supply chain—whether outdated stock is being distributed to retailers or if there's improper storage occurring either at the distributor or retail level. Regardless, this situation is unacceptable. Consumers rely on your brand for safe, fresh products, and incidents like these put public health at risk. I urge you to investigate and rectify this issue immediately. If this continues, I will have no choice but to report the matter to the relevant health authorities for further inspection of your retail and distribution partners. Your prompt attention to this matter is expected and appreciated. Sincerely,
0
Replies (0)sSvb
sharon SUSANNA van biljon
1 reviews | Active since Jan 2020
20 May 2025, 04:57
Crystal Valley's soapy tasting milk
Used a newly bought box of Crystal Valley milk in coffee. The taste was off, so checked the expiry date which was absolutely fine. The taste was soapy. I then milk into an mug and was astounded by the large foam Dome forming at the top. Could Crystal Valley have had an industrial accident with liquid soap eg and decided to ignore it and⁹ continue to sell to the public? A response from them would be required. I notice another reviewers had the same problem and could not even locate a contact number on the milk carton. Will avoid all their products from now on.
Helpful (0)
|Replies (0)sSvb
sharon SUSANNA van biljon
1 reviews | Active since Jan 2020
20 May 2025, 04:57
Crystal Valley's soapy tasting milk
Used a newly bought box of Crystal Valley milk in coffee. The taste was off, so checked the expiry date which was absolutely fine. The taste was soapy. I then milk into an mug and was astounded by the large foam Dome forming at the top. Could Crystal Valley have had an industrial accident with liquid soap eg and decided to ignore it and⁹ continue to sell to the public? A response from them would be required. I notice another reviewers had the same problem and could not even locate a contact number on the milk carton. Will avoid all their products from now on.
0
Replies (0)