Community Schemes Ombud Service (CSOS)
Verified Business
Community Schemes Ombud Service (CSOS)
Verified Business
19 Reviews (last 12 months)
Responds in 126 hours 23 min
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Government & Ombudsman Services
126h 23mReply Time
-100 NPSUnlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 122 hours 39 min
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
Avg Reply
126h 23m
NPS Score
-100
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 122 hours 39 min
Review Distribution
1.2|19 Reviews
Jun '25 - May '26
5(5.6%)
4(0%)
3(0%)
2(0%)
1(94.4%)
5(5.6%)
4(0%)
3(0%)
2(0%)
1(94.4%)
Frequently Asked Questions About Community Schemes Ombud Service (CSOS)
Community Schemes Ombud Service (CSOS) has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 122 hours 39 min. Hellopeter has tracked Community Schemes Ombud Service (CSOS) across 170 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesG
samantha G
1 reviews | Active since Jan 2020
17 Mar 2026, 07:25
PATHETIC SERVICE FROM CSOS
Its been 2 years. I lodged a complaint with CSOS about water leaks at my complex which was coming from the roof. The body corporate at that time sorted the roof out and said they have no money to do the leaks. We are paying extremely high levies to zimbali Which they increased even more this year. CSOS only contacted me after 2 years. In this time the Adjudicator was questioning me only about who's property it was and that i must send her proof . Each time I sent something. She asked for something else. Then she wanted me to get someone to go and give a report on the leaks which I was going to do until the body corporate, the lady by the name of karla said she will do. Karla said she will send someone in that week. The Adjudicator kept asking for the settlement of this case. Karla did not respond. The Adjudicator then closed the Case saying that I didn't not comply so case is close and that I must take it to high court. How pathetic service. I comp****. The body corporate didn't but this looks like it was a ploy. They don't help you. It took 2 years to get this response and the body corporate still has not sent someone to have a look at the unit. The lady from CSOS Asha Sewpersadh doesn't know how to do her job as an adjudicator. Now i have no choice but to take to High court, Thank god i have good lawyers.
Helpful (0)
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samantha G
1 reviews | Active since Jan 2020
17 Mar 2026, 07:25
PATHETIC SERVICE FROM CSOS
Its been 2 years. I lodged a complaint with CSOS about water leaks at my complex which was coming from the roof. The body corporate at that time sorted the roof out and said they have no money to do the leaks. We are paying extremely high levies to zimbali Which they increased even more this year. CSOS only contacted me after 2 years. In this time the Adjudicator was questioning me only about who's property it was and that i must send her proof . Each time I sent something. She asked for something else. Then she wanted me to get someone to go and give a report on the leaks which I was going to do until the body corporate, the lady by the name of karla said she will do. Karla said she will send someone in that week. The Adjudicator kept asking for the settlement of this case. Karla did not respond. The Adjudicator then closed the Case saying that I didn't not comply so case is close and that I must take it to high court. How pathetic service. I comp****. The body corporate didn't but this looks like it was a ploy. They don't help you. It took 2 years to get this response and the body corporate still has not sent someone to have a look at the unit. The lady from CSOS Asha Sewpersadh doesn't know how to do her job as an adjudicator. Now i have no choice but to take to High court, Thank god i have good lawyers.
0
Replies (0)EP
Estie P
1 reviews | Active since Jan 2020
26 Feb 2026, 13:26
No progress after a year since complaint
I am writing as a follow up to CSOS-16510/WC/24. The case was referred to Adjudication on Apr 30 2025. As our next AGM is coming up in April, I would've expected feedback by now but there is still no feedback. I submitted my Complaint on 10 March 2025. Almost a year later and still no real movement. This is really not encouraging at all for an institution that is supposed to be of assistance to owners of community schemes.
Helpful (0)
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Estie P
1 reviews | Active since Jan 2020
26 Feb 2026, 13:26
No progress after a year since complaint
I am writing as a follow up to CSOS-16510/WC/24. The case was referred to Adjudication on Apr 30 2025. As our next AGM is coming up in April, I would've expected feedback by now but there is still no feedback. I submitted my Complaint on 10 March 2025. Almost a year later and still no real movement. This is really not encouraging at all for an institution that is supposed to be of assistance to owners of community schemes.
0
Replies (0)RL
ROELOF L
1 reviews | Active since Jan 2020
19 Feb 2026, 12:48
Useless service
I lodged a formal complaint with the CSOS (1874/WC/24) nearly two years ago regarding a fence erected by the neighbour of our scheme in contravention of municipal regulations. For almost two years, I was repeatedly assured that this was a simple matter and would be attended to shortly. However, CSOS only recently issued a response and confirmed that: • The fence was not compliant with municipal regulations; and • The trustees agreed that the temporary fence would be removed after 6 months. Despite this, CSOS dismissed the application on the basis that the “relief sought is misconceived.” This outcome is incomprehensible. If the complaint is valid and the trustees themselves agree to remove the ******** structure, how can the application be dismissed? It is deeply concerning that numerous other reviews reflect similar experiences — where individual owners’ complaints are dismissed rather than decisively addressed. This creates the perception that CSOS is reluctant to hold trustees accountable, while individual members are left without meaningful recourse. Owners pay monthly levies which include contributions toward CSOS, with the expectation that the Ombud will provide fair, efficient, and impartial dispute resolution. When valid complaints are dismissed on technicalities after years of delay, confidence in the system is severely undermined. I sincerely hope CSOS will provide a clear explanation for this decision and demonstrate that it exists to protect all members of community schemes — not only trustees.
Helpful (0)
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ROELOF L
1 reviews | Active since Jan 2020
19 Feb 2026, 12:48
Useless service
I lodged a formal complaint with the CSOS (1874/WC/24) nearly two years ago regarding a fence erected by the neighbour of our scheme in contravention of municipal regulations. For almost two years, I was repeatedly assured that this was a simple matter and would be attended to shortly. However, CSOS only recently issued a response and confirmed that: • The fence was not compliant with municipal regulations; and • The trustees agreed that the temporary fence would be removed after 6 months. Despite this, CSOS dismissed the application on the basis that the “relief sought is misconceived.” This outcome is incomprehensible. If the complaint is valid and the trustees themselves agree to remove the ******** structure, how can the application be dismissed? It is deeply concerning that numerous other reviews reflect similar experiences — where individual owners’ complaints are dismissed rather than decisively addressed. This creates the perception that CSOS is reluctant to hold trustees accountable, while individual members are left without meaningful recourse. Owners pay monthly levies which include contributions toward CSOS, with the expectation that the Ombud will provide fair, efficient, and impartial dispute resolution. When valid complaints are dismissed on technicalities after years of delay, confidence in the system is severely undermined. I sincerely hope CSOS will provide a clear explanation for this decision and demonstrate that it exists to protect all members of community schemes — not only trustees.
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Replies (0)rR
ruan R
1 reviews | Active since Jan 2020
16 Feb 2026, 10:01
Community Schemes Ombud Service (CSOS) Breach of contract
Hi I write regarding case reference CSOS 8067/GP/25. A valid Settlement Agreement was concluded under this reference. The Respondent has failed to comply with its material terms, and CSOS confirmed that the agreement would be converted into an Adjudication / Enforcement Order. I was expressly informed that this order would be issued by close of business on Friday. That deadline has passed and the order has not been issued. No formal explanation or revised timeline has been provided. The continued delay in issuing the enforcement order is effectively allowing the Respondent’s breach of the settlement agreement to continue unchecked. This situation is causing ongoing prejudice, as the agreement relates to maintenance and safety conditions affecting access to the property. I therefore record that: The Respondent remains in breach of the Settlement Agreement; and The failure to issue the enforcement order within the timeframe communicated has rendered the current process ineffective in securing compliance. Please confirm, in writing, the status of the enforcement order and when it will be issued. How is it possible for CSOS to breach the contract and comply with the date as stated ? This is a serious matter and CSOS and the Body Corporate is not taking this matter seriously. I give you till the end of today, if this is not being resolved I will take this into legal matter. I do not want any more excuses or apologies.
Helpful (0)
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ruan R
1 reviews | Active since Jan 2020
16 Feb 2026, 10:01
Community Schemes Ombud Service (CSOS) Breach of contract
Hi I write regarding case reference CSOS 8067/GP/25. A valid Settlement Agreement was concluded under this reference. The Respondent has failed to comply with its material terms, and CSOS confirmed that the agreement would be converted into an Adjudication / Enforcement Order. I was expressly informed that this order would be issued by close of business on Friday. That deadline has passed and the order has not been issued. No formal explanation or revised timeline has been provided. The continued delay in issuing the enforcement order is effectively allowing the Respondent’s breach of the settlement agreement to continue unchecked. This situation is causing ongoing prejudice, as the agreement relates to maintenance and safety conditions affecting access to the property. I therefore record that: The Respondent remains in breach of the Settlement Agreement; and The failure to issue the enforcement order within the timeframe communicated has rendered the current process ineffective in securing compliance. Please confirm, in writing, the status of the enforcement order and when it will be issued. How is it possible for CSOS to breach the contract and comply with the date as stated ? This is a serious matter and CSOS and the Body Corporate is not taking this matter seriously. I give you till the end of today, if this is not being resolved I will take this into legal matter. I do not want any more excuses or apologies.
0
Replies (0)TB
Tony B
1 reviews | Active since Jan 2020
5 Feb 2026, 15:34
Community Schemes Ombud Service (CSOS)
I submitted a complaint to CSOS KZN which eventually culminated in sending final submissions for adjudication. This was in November 2024. I've tried contacting CSOS intermittently since then with no real response at all. I find their arrogant and flippant actions toward a sanctioned process absolutely pathetic. CSOS is the last line of defense for people like me that require our voices to be heard when unfair practice and blatant ignorance prevails.
Helpful (0)
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Tony B
1 reviews | Active since Jan 2020
5 Feb 2026, 15:34
Community Schemes Ombud Service (CSOS)
I submitted a complaint to CSOS KZN which eventually culminated in sending final submissions for adjudication. This was in November 2024. I've tried contacting CSOS intermittently since then with no real response at all. I find their arrogant and flippant actions toward a sanctioned process absolutely pathetic. CSOS is the last line of defense for people like me that require our voices to be heard when unfair practice and blatant ignorance prevails.
0
Replies (0)IE
Imtiaz E
1 reviews | Active since Jan 2020
22 Jan 2026, 13:51
Outstanding Service - Samkelo Manana CSOS johannesburg
I would like to commend Samkelo Manana, the switchboard operator at the CSOS Johannesburg, for her exceptional service. Samkelo is an excellent ambassador for the organization who went above and beyond to assist me in closing my query and expediting my matter. Outstanding Service - Samkelo Manana Her dedication, professionalism, and problem-solving abilities were truly impressive. Samkelo is a great asset to the CSOS, and I believe she has the potential to be more effectively deployed in other departments where her outstanding skills and customer service excellence could make an even greater impact. Thank you, Samkelo, for your invaluable assistance!
Helpful (0)
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Imtiaz E
1 reviews | Active since Jan 2020
22 Jan 2026, 13:51
Outstanding Service - Samkelo Manana CSOS johannesburg
I would like to commend Samkelo Manana, the switchboard operator at the CSOS Johannesburg, for her exceptional service. Samkelo is an excellent ambassador for the organization who went above and beyond to assist me in closing my query and expediting my matter. Outstanding Service - Samkelo Manana Her dedication, professionalism, and problem-solving abilities were truly impressive. Samkelo is a great asset to the CSOS, and I believe she has the potential to be more effectively deployed in other departments where her outstanding skills and customer service excellence could make an even greater impact. Thank you, Samkelo, for your invaluable assistance!
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Replies (0)TM
Tshepang M
1 reviews | Active since Jan 2020
8 Dec 2025, 08:48
Absolute joke!!!
My experience with the Community Schemes Ombud Service (CSOS) has been deeply disappointing and incredibly frustrating. I lodged a dispute in May, and to date, several months later, it remains unresolved with no meaningful progress or communication. Throughout this period, I have made countless calls to follow up, only to be given the same repetitive instruction: “Call again in two weeks.” Each time, I comp****, hoping for an update, yet nothing ever changed. During my last call, I was told that an adjudicator would finally be allocated to my case, a small sign of movement that gave me some hope. However, that hope was short lived. When I contacted CSOS again today, I was informed that they still do not know when an adjudicator will be assigned. After months of waiting, this level of uncer*****y and lack of accountability is unacceptable. The entire process has felt dismissive and disorganized, and as a consumer, it is incredibly discouraging to engage with a service that shows no urgency or transparency regarding matters that directly impact peoples homes and livelihoods. At this point, I am extremely dissatisfied with both the service delivery and the communication standards at CSOS. A process that should offer support and resolution has instead caused prolonged stress, inconvenience, and a complete loss of confidence in the system.
Helpful (0)
|Replies (0)TM
Tshepang M
1 reviews | Active since Jan 2020
8 Dec 2025, 08:48
Absolute joke!!!
My experience with the Community Schemes Ombud Service (CSOS) has been deeply disappointing and incredibly frustrating. I lodged a dispute in May, and to date, several months later, it remains unresolved with no meaningful progress or communication. Throughout this period, I have made countless calls to follow up, only to be given the same repetitive instruction: “Call again in two weeks.” Each time, I comp****, hoping for an update, yet nothing ever changed. During my last call, I was told that an adjudicator would finally be allocated to my case, a small sign of movement that gave me some hope. However, that hope was short lived. When I contacted CSOS again today, I was informed that they still do not know when an adjudicator will be assigned. After months of waiting, this level of uncer*****y and lack of accountability is unacceptable. The entire process has felt dismissive and disorganized, and as a consumer, it is incredibly discouraging to engage with a service that shows no urgency or transparency regarding matters that directly impact peoples homes and livelihoods. At this point, I am extremely dissatisfied with both the service delivery and the communication standards at CSOS. A process that should offer support and resolution has instead caused prolonged stress, inconvenience, and a complete loss of confidence in the system.
0
Replies (0)DH
Daniel H
1 reviews | Active since Jan 2020
5 Nov 2025, 20:34
Poor Services- CSOS
I have lodged my complain at CSOS a year ago, regarding my flat against the Body Corporate Trustees in September 2024 and only had the hearing this year September 2025. During the year one has to endure all the challenges and hardships from the trustees as one understands the trustees has been given authority over the management of the building. Does not matter whether they are on the wrong side or not. For the matter to take such a long time to resolve, one sometime thinks whether it was worth lodging the complaint at all. CSOS, services are very inadequate and inefficient and this is not serving the purposes of its existence in terms of service delivery. Can you imagine twelve months to resolve a dispute which could be achieved in a month. I am not convinced CSOS at it s current service level will improve customer satisfaction; and this leaves the majority of people who sends disputes to be resolved in precarious situation. It seem like the agents of the Trustees are given privileged services and the owners/tenants are left in the cold. I believe CSOS should be given to the private sector for servicing the community.
Helpful (0)
|Replies (0)DH
Daniel H
1 reviews | Active since Jan 2020
5 Nov 2025, 20:34
Poor Services- CSOS
I have lodged my complain at CSOS a year ago, regarding my flat against the Body Corporate Trustees in September 2024 and only had the hearing this year September 2025. During the year one has to endure all the challenges and hardships from the trustees as one understands the trustees has been given authority over the management of the building. Does not matter whether they are on the wrong side or not. For the matter to take such a long time to resolve, one sometime thinks whether it was worth lodging the complaint at all. CSOS, services are very inadequate and inefficient and this is not serving the purposes of its existence in terms of service delivery. Can you imagine twelve months to resolve a dispute which could be achieved in a month. I am not convinced CSOS at it s current service level will improve customer satisfaction; and this leaves the majority of people who sends disputes to be resolved in precarious situation. It seem like the agents of the Trustees are given privileged services and the owners/tenants are left in the cold. I believe CSOS should be given to the private sector for servicing the community.
0
Replies (0)