Culture restaurant
2.3|3 reviews
JP
Jensen P
1 reviews | Active since Member
16 Oct 2021, 18:02
A bad way of carrying business
Pathetic service my wife booked the place for my birthday and I was pushed away saying there is no space to set up a place outside the restaurant in the cold.... We were told to pay full amounts to get a booking and to shunt us away. The management was absolutely not helpful
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Replies (53)Culture restaurant's replyOfficial
16 Oct 2021, 18:45We are once again deeply apologetic for your experience. Our special Dinner Date program started at 7pm sharp and sadly you arrived 45min late. Even though your table was reserved, a group claimed your empty tables without management's knowledge. The evenings program had already begun and it was not possible to remove the offenders without disturbing other guests. We are sorry this ruined your birthday celebrations. We did provide you with a full refund and the manager on duty is being reprimanded.
Best regards,
Culture restaurant's reply16 Oct 2021, 18:45
Official
We are once again deeply apologetic for your experience. Our special Dinner Date program started at 7pm sharp and sadly you arrived 45min late. Even though your table was reserved, a group claimed your empty tables without management's knowledge. The evenings program had already begun and it was not possible to remove the offenders without disturbing other guests. We are sorry this ruined your birthday celebrations. We did provide you with a full refund and the manager on duty is being reprimanded.
Best regards,