Cyborg Social Media
3.7|3 reviews
JG
JD G
1 reviews | Active since Member
29 Oct 2021, 12:52
Cyborg Social Media Abusive Client Service
Absolutely appalled and disgusted by this company's service.
I was so impressed with the Sponsored marketing ads that kept on popping up on my page, and really looked forward to the meeting after reading all the positive reviews.
We scheduled a Zoom meeting for today, but unfortunately due to loadshedding our whole area has been struggling with network and power outages. Which have affected us real bad with online meetings and mails.
After not being able to attend our meeting today, our office was called by someone that was to host our meeting. I've never heard anyone so vile and disrespectful as this person yelling at the girl in my office. After explaining our situation he ended the call. Just to phone back and harassing my staff with obscene words and accusations. We literally had to block this guy. As the girl in my office was so shocked and distraught by this person's behavior. I literally had to calm her down.
Will never recommend this company to anyone, and do not recommend them to anyone!
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Replies (53)Cyborg Social Media's replyOfficial
09 May 2023, 08:13We are deeply sorry for the way the situation was handled and the distress it caused. We want to assure you that we take these kinds of accusations very seriously and the employee in question has been terminated. We strive to provide the best service to our customers, and it is clear that this incident fell far short of that goal. We apologize for any inconvenience this may have caused. We hope that you will give us another chance in the future to demonstrate our commitment to excellent customer service.
Best regards,
Cyborg Social Media's reply09 May 2023, 08:13
Official
We are deeply sorry for the way the situation was handled and the distress it caused. We want to assure you that we take these kinds of accusations very seriously and the employee in question has been terminated. We strive to provide the best service to our customers, and it is clear that this incident fell far short of that goal. We apologize for any inconvenience this may have caused. We hope that you will give us another chance in the future to demonstrate our commitment to excellent customer service.
Best regards,