Expectations not adhered too

I joined company called damons dynasty a few months ago and it was communicated verbally that in my third of fourth month i will get a loan with Standard Bank or Absa as i just came out of debt review a few months ago. Currently i am under mediation with Mediate Life whom i have a portfolio manager who pays my creditors every month. However i have made 4 payments thus far and when asked about how far my loan application is it was communicated only when i call in and as a client the company is suppose to keep me abreast of what is happening and im really not happy with the service as there was a expectation created as though im getting the loan of up to 250K. And numerous times when i call in im told the loan is pending, pending, and only to find out with no explanation why loan is declined, what so ever says now i need to make more payments towards mediation and also it was communicated numerous times that the loan is needed to get my credit score back on track as my creditors are still calling me to this day to say they have not received anything. Now my family and i need to sleep in our car as our rent went up and we were needing this loan to get us a place to stay and i have a 10 month old baby. Im very unhappy with the false expectation and now i cant get a loan anywhere and now my family must suffer. This is not right and hello peter please assist as we need this loan today to get us a place and be safe. It was also said that clients with a worse credit score got loans at capitec and standard bank and now my family and I needs to be at a discourse and suffer and to be on the street with my family so this needs to be sorted out today with damons dynasty and mediate life, so the contact details for mediate life is 0814546525 and damons dynasty is 0659104805. How can a bank not say they dont know why i dont qualify and cant see why i cant get a loan as it was created by the company explained above so we need this loan today please to live and move forward in life. Also when i call the company i get threatened to say if im not happy with them then we must end our endeavors and then im on my own how is that possible if you offered the help to through me to the wolves just like that its not right, as a client i deserve the exceptional service as was told to me ill get when joining damons dynasty and mediate life. please keep this anonyms and call me with feedback on 0799012983 call me soonest