DD
Danie Du Toit Furnishers
Unclaimed Business
DD
Danie Du Toit Furnishers
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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xoliswa N
1 reviews | Active since Jan 2020
17 Apr 2020, 14:37
Broken table
Good Afternoon I bought 6 chairs and a table in 2018, and 2018/9 i contacted the sales lady who was assisiting me and told her that 1 chair was loose, and the table is not ok as well, but she kept on saying they will send their truck to collect the items. January/February 2020 i tried again to send her emails but there is no response. Last night the table broke, when can they come and fetch it to fix it or replace it.
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xoliswa N
1 reviews | Active since Jan 2020
17 Apr 2020, 14:37
Broken table
Good Afternoon I bought 6 chairs and a table in 2018, and 2018/9 i contacted the sales lady who was assisiting me and told her that 1 chair was loose, and the table is not ok as well, but she kept on saying they will send their truck to collect the items. January/February 2020 i tried again to send her emails but there is no response. Last night the table broke, when can they come and fetch it to fix it or replace it.
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Replies (0)NG
Nishlan G
1 reviews | Active since Jan 2020
14 Jun 2019, 16:49
Poor Customer Service Du Toit Furnishers
Do not deal with Esme from this store in Roodepoort. She is very rude. Very poor Customer service from this store. Been here physically and no customer call back! Had to visit them twice. Hopefully there is a reply this time round from Antoinette. Rather deal with Tafelberg.
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Nishlan G
1 reviews | Active since Jan 2020
14 Jun 2019, 16:49
Poor Customer Service Du Toit Furnishers
Do not deal with Esme from this store in Roodepoort. She is very rude. Very poor Customer service from this store. Been here physically and no customer call back! Had to visit them twice. Hopefully there is a reply this time round from Antoinette. Rather deal with Tafelberg.
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Jabulile M
1 reviews | Active since Jan 2020
8 Mar 2016, 10:37
Mattress tearing on the edges
In 2014 I bought a Henwood bed at Dani Du Toit Furnishers. Now this year, hardly 2 years, the mattress is tearing at the edges. I was told that the bed is the best in the market when I bought it. How does the best in the market tear after just 2 years.<br> <br> I called the shop, which referred me to the supplier (Henwood Bedding), I now had to deal with the supplier but I bought my bed at Danie Du Toit Furnishes. Talk about passing the buck<br> <br> Henwood Bedding refuses to replace my bed and has come up with every excuse not to replace it. They claim my mattress has stains and I did not take good care of it and I dragged it across my room, how low of them. I bought that bed because I was told it is the 'best'. Had I known any different, I would not have bought. <br> <br> Henwood claims that their beds have a 10 year warranty, however they tear after 2 years? How??<br> <br> No one should buy Henwood beds, they will tear and if buying from Dani Du Toit, you will not be assisted.<br> <br> To date no one from Dani Du Toit has contacted me to check if my mattress was replaced.<br> <br> I would strongly advise consumers to really think about purchasing beds from this shop, especially Henwood beds.<br> <br> Bad quality beds.
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Jabulile M
1 reviews | Active since Jan 2020
8 Mar 2016, 10:37
Mattress tearing on the edges
In 2014 I bought a Henwood bed at Dani Du Toit Furnishers. Now this year, hardly 2 years, the mattress is tearing at the edges. I was told that the bed is the best in the market when I bought it. How does the best in the market tear after just 2 years.<br> <br> I called the shop, which referred me to the supplier (Henwood Bedding), I now had to deal with the supplier but I bought my bed at Danie Du Toit Furnishes. Talk about passing the buck<br> <br> Henwood Bedding refuses to replace my bed and has come up with every excuse not to replace it. They claim my mattress has stains and I did not take good care of it and I dragged it across my room, how low of them. I bought that bed because I was told it is the 'best'. Had I known any different, I would not have bought. <br> <br> Henwood claims that their beds have a 10 year warranty, however they tear after 2 years? How??<br> <br> No one should buy Henwood beds, they will tear and if buying from Dani Du Toit, you will not be assisted.<br> <br> To date no one from Dani Du Toit has contacted me to check if my mattress was replaced.<br> <br> I would strongly advise consumers to really think about purchasing beds from this shop, especially Henwood beds.<br> <br> Bad quality beds.
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Petro L
1 reviews | Active since Jan 2020
26 Nov 2015, 13:38
HEADBOARD \LEATHER"TEARING"""
In April 2014 we bought a bedroom suite and a dining room suite from Danie du Toit at the Homemakers Expo, specifically attended to by Leroy. WE PAID CASH FOR THIS. As we were busy with renovations we asked that it only be delivered later upon completion of our project. The furniture was delivered approximately August 2014. It was still kept in storage in our garage, covered with plastic until approximately November when our bedroom was completed. Within 4 months, the headboard fabric tore, we contacted them on numerous occasions without any luck. If we do not phone, we do not get any response. The person dealing with us, as Leroy was always busy, was Antoinette, trying to keep us happy and never coming back to us. We are not at the stage where we are taking this to the ombudsman. This is pathetic pathetic customer service. Quick to sell but NO AFTER SALES SERVICE!
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Petro L
1 reviews | Active since Jan 2020
26 Nov 2015, 13:38
HEADBOARD \LEATHER"TEARING"""
In April 2014 we bought a bedroom suite and a dining room suite from Danie du Toit at the Homemakers Expo, specifically attended to by Leroy. WE PAID CASH FOR THIS. As we were busy with renovations we asked that it only be delivered later upon completion of our project. The furniture was delivered approximately August 2014. It was still kept in storage in our garage, covered with plastic until approximately November when our bedroom was completed. Within 4 months, the headboard fabric tore, we contacted them on numerous occasions without any luck. If we do not phone, we do not get any response. The person dealing with us, as Leroy was always busy, was Antoinette, trying to keep us happy and never coming back to us. We are not at the stage where we are taking this to the ombudsman. This is pathetic pathetic customer service. Quick to sell but NO AFTER SALES SERVICE!
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Jason van den Bosch
1 reviews | Active since Jan 2020
9 Apr 2015, 14:34
Damaged Simmons mattress
I contacted Danie du Toit's on 2 December 2014 to lodge a formal complaint regarding the damaged mattress. Antoinette contacted me a few days later and advised that she will liaise Simmons. After several phone calls and follow up emails, Simmons conducted an inspection on 6 February 2015. The Simmons inspection revealed that the mattress is damaged and requested a fee to repair the faulty product which is under warrantee. I specifically purchased a top of the range mattress, as recommended by Jannie, at the time to ensure that I get value for money from my purchase as well as longevity. I have clearly not achieved either. Considering that I have purchased the mattress from Danie du Toit due to loyalty and what I believed at the time is an organisation that provides and prides themselves of good quality customer service. I decided to contact management and have since made numerous phone calls where I have left messages and sent 5 emails for all the owners, Lucy, Jannie and Leroy du Toit without receiving any reply, let alone any assistance. My illusion that this organisation provided high level services has been proven wrong. Based on my experience I would not make use of them again
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Jason van den Bosch
1 reviews | Active since Jan 2020
9 Apr 2015, 14:34
Damaged Simmons mattress
I contacted Danie du Toit's on 2 December 2014 to lodge a formal complaint regarding the damaged mattress. Antoinette contacted me a few days later and advised that she will liaise Simmons. After several phone calls and follow up emails, Simmons conducted an inspection on 6 February 2015. The Simmons inspection revealed that the mattress is damaged and requested a fee to repair the faulty product which is under warrantee. I specifically purchased a top of the range mattress, as recommended by Jannie, at the time to ensure that I get value for money from my purchase as well as longevity. I have clearly not achieved either. Considering that I have purchased the mattress from Danie du Toit due to loyalty and what I believed at the time is an organisation that provides and prides themselves of good quality customer service. I decided to contact management and have since made numerous phone calls where I have left messages and sent 5 emails for all the owners, Lucy, Jannie and Leroy du Toit without receiving any reply, let alone any assistance. My illusion that this organisation provided high level services has been proven wrong. Based on my experience I would not make use of them again
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