De La Gracia Photography and Videography
2.6|5 reviews
JD
Jay D
1 reviews | Active since Member
19 Aug 2023, 13:36
Worst photography
Absolutely worst decision we ever made. The photographer seemed so nice and genuine when we did a pre shoot with her for our wedding day. In person seems sweet, but behind whatsapp, an absolutely rude and unprofessional Individual that has no sense of accountability. She gave us the worst videos of my wedding day, The videos taken were supposed to be done by a drone, but the drone died way too early in the day, when pictures started and they didn't even have a back up battery! Our first ever wedding dance together was recorded from the back... You can even see the bride and groom. You can only see a groomsmen and brides**** and then the backs of the retinue. No view of the Bride and Groom whatsoever Angles are terrible, sound quality is so ****ty. This is a day I cannot re-do... And I have no videos of our long hours of practice with my retinue to show for it. The photograher hardly responds, and is very rude when she does. I mean this is your job, you were hired for it, but always uses the excuse, I'm busy. We all busy, we all have jobs and lives, but no, hers is so much more busy. She really ruined my wedding pictures and videos and I am so deeply disappointed. Heartsore that we don't have beautiful images and videos of that special day and special moments. Absolutely terrible. Will not recommended
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Replies (240)JD
Jay D's updateReviewer Update
19 Aug 2023, 13:39Our Wedding was August 26th 2022
It took longer than 8 weeks to get our stuff, and when we received them.
They weren't at there best, so we asked to redo some of them.... We received it In August 2023... A whole year later
Really regret using this business. So sad I cannot redo all these memories again...
It took longer than 8 weeks to get our stuff, and when we received them.
They weren't at there best, so we asked to redo some of them.... We received it In August 2023... A whole year later
Really regret using this business. So sad I cannot redo all these memories again...
JD
Jay D's update19 Aug 2023, 13:39
Reviewer Update
Our Wedding was August 26th 2022
It took longer than 8 weeks to get our stuff, and when we received them.
They weren't at there best, so we asked to redo some of them.... We received it In August 2023... A whole year later
Really regret using this business. So sad I cannot redo all these memories again...
It took longer than 8 weeks to get our stuff, and when we received them.
They weren't at there best, so we asked to redo some of them.... We received it In August 2023... A whole year later
Really regret using this business. So sad I cannot redo all these memories again...
JD
Jay D's updateReviewer Update
19 Aug 2023, 13:45To add on above, the pictures taken of my reception all look like they were taken with an old school phone. I have better picture quality taken from a Samsung...
The pictures are sad and disappointing
The pictures are sad and disappointing
JD
Jay D's update19 Aug 2023, 13:45
Reviewer Update
To add on above, the pictures taken of my reception all look like they were taken with an old school phone. I have better picture quality taken from a Samsung...
The pictures are sad and disappointing
The pictures are sad and disappointing
De La Gracia Photography and Videography's replyOfficial
20 Aug 2023, 05:59Good day
Thank you for your review
To clarify a few things that you mention here:
You say it took longer than 8 weeks. Our contract states that *DIGITAL EDITING AND PROCESSING* can take up to 8 weeks. On the day it was 8 weeks you received your online gallery link with double the amount of edited images that was originally included in your package. In your own words that same day you said: "These are absolutely stunning!!"
A few days later though, you did mention that the reception pictures were a bit dark. So as soon as I had time (please note that I was now in HIGH wedding season), I uploaded the re-edited reception pictures.
When you guys chose the photos for the canvasses and albums, I sent them in for printing but it literally felt like you started finding fault with everything else that was previously "stunning"...
I got a bit agitated, I admit, as every time I thought we were done now, I got more messages complaining about this and that. Eventually tour husband texted me and he was not nearly as attacking as you were and that is why I stayed calm with him.
He nicely asked me for some redos on some videos after you received your final parcel with the USB and prints. The request from your husband was in late April of 2023. Soon after I uploaded the redone videos on Google Drive and asked him to let me know if there was anything else. I never heard anything again (so please not that the redone videos was not only given a year later). I left it on the drive for almost TWO MONTHS after which I removed it to make space for new footage that I had to upload for other clients.
In July, I got a message from your husband asking why the link was unavailable. I explained to him and told him that as soon as possible, I will upload it again and I did
So please explain to me why now, a year later you send me a whatsapp message (after you received this redone videos a few months ago and I clearly asked to let me know if there is anything else), you did not even give me a chance to respond to your whatsapp message in any way before running to social media?
As for the dance video - we station our camera as to were the best light is according to the scene and our contract also CLEARLY asks that we be informed of any "out of the ordinary" events so that we can plan around them. Our videographer stationed his camera where he had the best light and we were NEVER informed that the first dance included the whole bridal party (yours were really the first and only wedding ever that we had that the couple did not do the first dance alone), so we were completely unaware and thus was not able to plan accordingly.
I also just watched the dance and highlight video and there is clearly footage of you two alone as well xx
I am more than happy to share this wedding portfolio with any clients that have concerns because of this review as in all honestly, your photos were some of the best of 2022 and you make it sound like everything was sh*tty. I am more than happy to share photos and videos of this specific wedding if anyone is interested 😊
Thank you for your review
To clarify a few things that you mention here:
You say it took longer than 8 weeks. Our contract states that *DIGITAL EDITING AND PROCESSING* can take up to 8 weeks. On the day it was 8 weeks you received your online gallery link with double the amount of edited images that was originally included in your package. In your own words that same day you said: "These are absolutely stunning!!"
A few days later though, you did mention that the reception pictures were a bit dark. So as soon as I had time (please note that I was now in HIGH wedding season), I uploaded the re-edited reception pictures.
When you guys chose the photos for the canvasses and albums, I sent them in for printing but it literally felt like you started finding fault with everything else that was previously "stunning"...
I got a bit agitated, I admit, as every time I thought we were done now, I got more messages complaining about this and that. Eventually tour husband texted me and he was not nearly as attacking as you were and that is why I stayed calm with him.
He nicely asked me for some redos on some videos after you received your final parcel with the USB and prints. The request from your husband was in late April of 2023. Soon after I uploaded the redone videos on Google Drive and asked him to let me know if there was anything else. I never heard anything again (so please not that the redone videos was not only given a year later). I left it on the drive for almost TWO MONTHS after which I removed it to make space for new footage that I had to upload for other clients.
In July, I got a message from your husband asking why the link was unavailable. I explained to him and told him that as soon as possible, I will upload it again and I did
So please explain to me why now, a year later you send me a whatsapp message (after you received this redone videos a few months ago and I clearly asked to let me know if there is anything else), you did not even give me a chance to respond to your whatsapp message in any way before running to social media?
As for the dance video - we station our camera as to were the best light is according to the scene and our contract also CLEARLY asks that we be informed of any "out of the ordinary" events so that we can plan around them. Our videographer stationed his camera where he had the best light and we were NEVER informed that the first dance included the whole bridal party (yours were really the first and only wedding ever that we had that the couple did not do the first dance alone), so we were completely unaware and thus was not able to plan accordingly.
I also just watched the dance and highlight video and there is clearly footage of you two alone as well xx
I am more than happy to share this wedding portfolio with any clients that have concerns because of this review as in all honestly, your photos were some of the best of 2022 and you make it sound like everything was sh*tty. I am more than happy to share photos and videos of this specific wedding if anyone is interested 😊
Best regards,
De La Gracia Photography and Videography's reply20 Aug 2023, 05:59
Official
Good day
Thank you for your review
To clarify a few things that you mention here:
You say it took longer than 8 weeks. Our contract states that *DIGITAL EDITING AND PROCESSING* can take up to 8 weeks. On the day it was 8 weeks you received your online gallery link with double the amount of edited images that was originally included in your package. In your own words that same day you said: "These are absolutely stunning!!"
A few days later though, you did mention that the reception pictures were a bit dark. So as soon as I had time (please note that I was now in HIGH wedding season), I uploaded the re-edited reception pictures.
When you guys chose the photos for the canvasses and albums, I sent them in for printing but it literally felt like you started finding fault with everything else that was previously "stunning"...
I got a bit agitated, I admit, as every time I thought we were done now, I got more messages complaining about this and that. Eventually tour husband texted me and he was not nearly as attacking as you were and that is why I stayed calm with him.
He nicely asked me for some redos on some videos after you received your final parcel with the USB and prints. The request from your husband was in late April of 2023. Soon after I uploaded the redone videos on Google Drive and asked him to let me know if there was anything else. I never heard anything again (so please not that the redone videos was not only given a year later). I left it on the drive for almost TWO MONTHS after which I removed it to make space for new footage that I had to upload for other clients.
In July, I got a message from your husband asking why the link was unavailable. I explained to him and told him that as soon as possible, I will upload it again and I did
So please explain to me why now, a year later you send me a whatsapp message (after you received this redone videos a few months ago and I clearly asked to let me know if there is anything else), you did not even give me a chance to respond to your whatsapp message in any way before running to social media?
As for the dance video - we station our camera as to were the best light is according to the scene and our contract also CLEARLY asks that we be informed of any "out of the ordinary" events so that we can plan around them. Our videographer stationed his camera where he had the best light and we were NEVER informed that the first dance included the whole bridal party (yours were really the first and only wedding ever that we had that the couple did not do the first dance alone), so we were completely unaware and thus was not able to plan accordingly.
I also just watched the dance and highlight video and there is clearly footage of you two alone as well xx
I am more than happy to share this wedding portfolio with any clients that have concerns because of this review as in all honestly, your photos were some of the best of 2022 and you make it sound like everything was sh*tty. I am more than happy to share photos and videos of this specific wedding if anyone is interested 😊
Thank you for your review
To clarify a few things that you mention here:
You say it took longer than 8 weeks. Our contract states that *DIGITAL EDITING AND PROCESSING* can take up to 8 weeks. On the day it was 8 weeks you received your online gallery link with double the amount of edited images that was originally included in your package. In your own words that same day you said: "These are absolutely stunning!!"
A few days later though, you did mention that the reception pictures were a bit dark. So as soon as I had time (please note that I was now in HIGH wedding season), I uploaded the re-edited reception pictures.
When you guys chose the photos for the canvasses and albums, I sent them in for printing but it literally felt like you started finding fault with everything else that was previously "stunning"...
I got a bit agitated, I admit, as every time I thought we were done now, I got more messages complaining about this and that. Eventually tour husband texted me and he was not nearly as attacking as you were and that is why I stayed calm with him.
He nicely asked me for some redos on some videos after you received your final parcel with the USB and prints. The request from your husband was in late April of 2023. Soon after I uploaded the redone videos on Google Drive and asked him to let me know if there was anything else. I never heard anything again (so please not that the redone videos was not only given a year later). I left it on the drive for almost TWO MONTHS after which I removed it to make space for new footage that I had to upload for other clients.
In July, I got a message from your husband asking why the link was unavailable. I explained to him and told him that as soon as possible, I will upload it again and I did
So please explain to me why now, a year later you send me a whatsapp message (after you received this redone videos a few months ago and I clearly asked to let me know if there is anything else), you did not even give me a chance to respond to your whatsapp message in any way before running to social media?
As for the dance video - we station our camera as to were the best light is according to the scene and our contract also CLEARLY asks that we be informed of any "out of the ordinary" events so that we can plan around them. Our videographer stationed his camera where he had the best light and we were NEVER informed that the first dance included the whole bridal party (yours were really the first and only wedding ever that we had that the couple did not do the first dance alone), so we were completely unaware and thus was not able to plan accordingly.
I also just watched the dance and highlight video and there is clearly footage of you two alone as well xx
I am more than happy to share this wedding portfolio with any clients that have concerns because of this review as in all honestly, your photos were some of the best of 2022 and you make it sound like everything was sh*tty. I am more than happy to share photos and videos of this specific wedding if anyone is interested 😊
Best regards,
De La Gracia Photography and Videography's replyOfficial
20 Aug 2023, 07:40Oh and about the drone - we have THREE batteries so that is absolutely NOT true. Why would I say there are no extra batteries if I personally charged all 3 batteries for the wedding? We took all the drone footage that we normally take and more. We recorded the whole entrance of the groom and his men entering the ceremony with the drone, we took venue shots and a few of the bridal party shots with the drone as we normally do 😊
Best regards,
De La Gracia Photography and Videography's reply20 Aug 2023, 07:40
Official
Oh and about the drone - we have THREE batteries so that is absolutely NOT true. Why would I say there are no extra batteries if I personally charged all 3 batteries for the wedding? We took all the drone footage that we normally take and more. We recorded the whole entrance of the groom and his men entering the ceremony with the drone, we took venue shots and a few of the bridal party shots with the drone as we normally do 😊
Best regards,