DL
De Lucia Group
Claimed Business
DL
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|10 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About De Lucia Group
De Lucia Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked De Lucia Group across 167 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLN
Luthando N
1 reviews | Active since Jan 2020
21 Aug 2025, 16:45
Flatmine tendency it's poor
"We've been consistently complaining about issues in our building, including kids playing outside, lack of attention from management, poor maintenance, noise disturbances, and security concerns. Specifically, the security gates haven't been fixed, and leaking pipes remain unaddressed despite regular rent payments. It feels like our concerns are being ignored, and we're not getting the peace and security we pay for."
Helpful (0)
|Replies (0)LN
Luthando N
1 reviews | Active since Jan 2020
21 Aug 2025, 16:45
Flatmine tendency it's poor
"We've been consistently complaining about issues in our building, including kids playing outside, lack of attention from management, poor maintenance, noise disturbances, and security concerns. Specifically, the security gates haven't been fixed, and leaking pipes remain unaddressed despite regular rent payments. It feels like our concerns are being ignored, and we're not getting the peace and security we pay for."
0
Replies (0)jM
jatarsha M
1 reviews | Active since Jan 2020
18 Aug 2025, 07:43
BAD MANAGEMENT!!!!
Worst property company ever , Staying at a complex called Witfield RIdge and the security measures are insane, Every week there is someones house that gets broken into, Electric fencing is not working, Security dont check who comes in and our of the complex, One of the tenants was held up at gun point in his own apartment. and they doing NOTHING about it , They keep saying there isnt money to repair what needs to be repaired , But what are they doing with the money we pay for security? WORST WORST WORST property company ever
Helpful (0)
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jatarsha M
1 reviews | Active since Jan 2020
18 Aug 2025, 07:43
BAD MANAGEMENT!!!!
Worst property company ever , Staying at a complex called Witfield RIdge and the security measures are insane, Every week there is someones house that gets broken into, Electric fencing is not working, Security dont check who comes in and our of the complex, One of the tenants was held up at gun point in his own apartment. and they doing NOTHING about it , They keep saying there isnt money to repair what needs to be repaired , But what are they doing with the money we pay for security? WORST WORST WORST property company ever
0
Replies (0)KP
Katlego P
1 reviews | Active since Jan 2020
26 Jun 2025, 16:06
Horrible Service by Body corporate
The worst body corporate to ever exist, queri6are never attended to and they are not transparent to the trustees and owners. Our complex is managed by a lady called Tanya from DE Lucia group but we constantly need to log maintenance issues which are not attended to. We also asked for statements which we never received. We pay de Lucia a lot of money for this mediocre service
Helpful (0)
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Katlego P
1 reviews | Active since Jan 2020
26 Jun 2025, 16:06
Horrible Service by Body corporate
The worst body corporate to ever exist, queri6are never attended to and they are not transparent to the trustees and owners. Our complex is managed by a lady called Tanya from DE Lucia group but we constantly need to log maintenance issues which are not attended to. We also asked for statements which we never received. We pay de Lucia a lot of money for this mediocre service
0
Replies (0)RN
Raymond N
1 reviews | Active since Jan 2020
4 Jun 2025, 01:42
Worse Customer Service after paying the full Amount to move in, I regret going into Business with them😩
We moved in to a work in progress apartment and they didn't mention such, the reason I say work in progress is that the apartment has been vacant for months and lots of things needed to be fixed. Helena was very helpful for sometime until we pay the required amount of money to move in, we had to beg them to get the keys early because they don't work on weekends which was our date to move in. We haven't been enrolled to the property system so that we can go in and out without a problem so our visitors, there is a gas leak which we noticed and was reported however no action has been done. Gas leak means it's not safe and we can't cook, we haven't had a proper meal since we moved in and this is affecting us a lot. The power keeps or tripping everyday and yesterday it happen twice, this is going to have an effect on our appliances in the future. The LEAN connection in the living room doesn't work and they are aware of all the issues we have, I honestly regret going into Business with them and this has already ruin most of the things. Christo has been so hands on from Thursday however his team is like pulling the opposite direction, there is so much He can do as a maintenance personnel however the agent and other team members still need to play their part. I am not happy and they have ruin it for my family, I don't even want to mention the state of the walls.
Helpful (0)
|Replies (0)RN
Raymond N
1 reviews | Active since Jan 2020
4 Jun 2025, 01:42
Worse Customer Service after paying the full Amount to move in, I regret going into Business with them😩
We moved in to a work in progress apartment and they didn't mention such, the reason I say work in progress is that the apartment has been vacant for months and lots of things needed to be fixed. Helena was very helpful for sometime until we pay the required amount of money to move in, we had to beg them to get the keys early because they don't work on weekends which was our date to move in. We haven't been enrolled to the property system so that we can go in and out without a problem so our visitors, there is a gas leak which we noticed and was reported however no action has been done. Gas leak means it's not safe and we can't cook, we haven't had a proper meal since we moved in and this is affecting us a lot. The power keeps or tripping everyday and yesterday it happen twice, this is going to have an effect on our appliances in the future. The LEAN connection in the living room doesn't work and they are aware of all the issues we have, I honestly regret going into Business with them and this has already ruin most of the things. Christo has been so hands on from Thursday however his team is like pulling the opposite direction, there is so much He can do as a maintenance personnel however the agent and other team members still need to play their part. I am not happy and they have ruin it for my family, I don't even want to mention the state of the walls.
0
Replies (0)CL
Conrad L
1 reviews | Active since Jan 2020
3 Jun 2025, 10:35
Unfair Fine and Poor Communication from De Lucia Group
I am a property owner in Stanton Creek, where De Lucia Group took over the body corporate role in late 2024. I've rented out my apartment for over seven years and never experienced such communication challenges with a managing agent. In November 2024, my tenants were fined for alleged damage to the shared pool's creepy crawly. When I requested supporting evidence, I was provided only with a video dated October (before the alleged incident) and an invoice for a new unit—no third-party report, photo of damage, or specific explanation of what was broken. Despite my queries about wear and tear or the device’s condition, I received no meaningful answers. Instead, I was told the fine was based on my tenants being the last seen using the pool. I had multiple conversations with staff, including my portfolio manager, but was met with responses that dismissed my questions as "lacking logic". Eventually, I was told to escalate the matter to external authorities if I was unhappy. What concerns me most is the principle: a charge was enforced without any credible or verifiable proof. While the fine itself was minor, interest and surcharges were app**** monthly—eventually reaching nearly R400 per month. My tenants' electricity was also disconnected multiple times during the dispute, despite all regular utilities and levies being paid. I understand the role of a body corporate is to manage and maintain shared property fairly and transparently. In this case, I felt the process lacked both. It’s disheartening to see such rigidity, especially when queries are raised in good faith and with a willingness to resolve matters constructively. I hope this feedback encourages a more transparent, communicative, and accountable approach to dealing with owners and tenants alike.
Helpful (0)
|Replies (0)CL
Conrad L
1 reviews | Active since Jan 2020
3 Jun 2025, 10:35
Unfair Fine and Poor Communication from De Lucia Group
I am a property owner in Stanton Creek, where De Lucia Group took over the body corporate role in late 2024. I've rented out my apartment for over seven years and never experienced such communication challenges with a managing agent. In November 2024, my tenants were fined for alleged damage to the shared pool's creepy crawly. When I requested supporting evidence, I was provided only with a video dated October (before the alleged incident) and an invoice for a new unit—no third-party report, photo of damage, or specific explanation of what was broken. Despite my queries about wear and tear or the device’s condition, I received no meaningful answers. Instead, I was told the fine was based on my tenants being the last seen using the pool. I had multiple conversations with staff, including my portfolio manager, but was met with responses that dismissed my questions as "lacking logic". Eventually, I was told to escalate the matter to external authorities if I was unhappy. What concerns me most is the principle: a charge was enforced without any credible or verifiable proof. While the fine itself was minor, interest and surcharges were app**** monthly—eventually reaching nearly R400 per month. My tenants' electricity was also disconnected multiple times during the dispute, despite all regular utilities and levies being paid. I understand the role of a body corporate is to manage and maintain shared property fairly and transparently. In this case, I felt the process lacked both. It’s disheartening to see such rigidity, especially when queries are raised in good faith and with a willingness to resolve matters constructively. I hope this feedback encourages a more transparent, communicative, and accountable approach to dealing with owners and tenants alike.
0
Replies (0)CL
Conrad L
1 reviews | Active since Jan 2020
3 Jun 2025, 06:20
Misconduct and abuse of power!!
Not too long ago, De Lucia Group took over as body corporate of a complex I own an apartment in. I have been renting out this apartment for over 7 years, and never have I struggled this much to communicate with a Body Corporate. This flat is situated in Stanton Creek, and in November 2024, De Lucia Group, along with the trustee group, decided to fine my tenants for supposed damage to the creepy crawly of the shared pool facility. I say "supposed damage" as when I requested evidence of this damage, they could not provide me with any proof that the crawly was actually damaged, only a video from October 2024 (more than a month before the "supposed damage" was noted), and an invoice showing the purchase of a new crawly. No third party assessment of damage, or photo of broken parts, or anything actually involving the crawly they got fined for. The video of my tenants using the pool, was also just that... a video of my tenants USING the pool. When asked about this, their response was simply: "Your tenants were determined to be the last to use the pool, and therefore it had to be them". I asked them several follow ups, as in how old the crawly was, could it perhaps have been due to wear and tear? What exactly on the crawly was broken? I probably spoke to 3/4 different people, the main one being Celestine Hart, my portfolio manager, who told me that I was lacking logic and that my enquiries were unfair. I also sent several emails, and eventually this just resulted in the answer of "Take us to the necessary authorities and see if they resolve the matter for you". De Lucia was absolutely firm on their decision and refused to even indulge the idea of the fine being challenged. This fine was not big, but it was the principle of the matter that fines can be created and invoiced to people without literally any evidence. Purely based on opinions and gut feelings. To make matters worse, they enforced this fine via charging interest and surcharges on it for as long as it went unpaid. This added up to close to R400/m. They also disconnected my tenants power 3 times in 3 weeks for periods extending up to 3-4 days sometimes, on the basis that there was money outstanding on the bill. Granted, I paid my utilities and levies on time every month, and the only outstanding amount would have been this fine which was under dispute. I am shocked by this behavior and way of doing business. It us unbelievable and frankly disgusting. Buying property and leasing it out is already difficult enough, with the risk that come along with tenants, and the last thing you need is the body corporate making it even more difficult. They are suppose to be there to help you, not end up chasing your tenants away. The worst part is you physically can't do anything about it, as it involves quite a large investment, and they know disposing of it for something so tedious would be idiotic, so they leverage off that, and trust that you will just eventually break and bend to their will. I am truly disappointed.
Helpful (0)
|Replies (0)CL
Conrad L
1 reviews | Active since Jan 2020
3 Jun 2025, 06:20
Misconduct and abuse of power!!
Not too long ago, De Lucia Group took over as body corporate of a complex I own an apartment in. I have been renting out this apartment for over 7 years, and never have I struggled this much to communicate with a Body Corporate. This flat is situated in Stanton Creek, and in November 2024, De Lucia Group, along with the trustee group, decided to fine my tenants for supposed damage to the creepy crawly of the shared pool facility. I say "supposed damage" as when I requested evidence of this damage, they could not provide me with any proof that the crawly was actually damaged, only a video from October 2024 (more than a month before the "supposed damage" was noted), and an invoice showing the purchase of a new crawly. No third party assessment of damage, or photo of broken parts, or anything actually involving the crawly they got fined for. The video of my tenants using the pool, was also just that... a video of my tenants USING the pool. When asked about this, their response was simply: "Your tenants were determined to be the last to use the pool, and therefore it had to be them". I asked them several follow ups, as in how old the crawly was, could it perhaps have been due to wear and tear? What exactly on the crawly was broken? I probably spoke to 3/4 different people, the main one being Celestine Hart, my portfolio manager, who told me that I was lacking logic and that my enquiries were unfair. I also sent several emails, and eventually this just resulted in the answer of "Take us to the necessary authorities and see if they resolve the matter for you". De Lucia was absolutely firm on their decision and refused to even indulge the idea of the fine being challenged. This fine was not big, but it was the principle of the matter that fines can be created and invoiced to people without literally any evidence. Purely based on opinions and gut feelings. To make matters worse, they enforced this fine via charging interest and surcharges on it for as long as it went unpaid. This added up to close to R400/m. They also disconnected my tenants power 3 times in 3 weeks for periods extending up to 3-4 days sometimes, on the basis that there was money outstanding on the bill. Granted, I paid my utilities and levies on time every month, and the only outstanding amount would have been this fine which was under dispute. I am shocked by this behavior and way of doing business. It us unbelievable and frankly disgusting. Buying property and leasing it out is already difficult enough, with the risk that come along with tenants, and the last thing you need is the body corporate making it even more difficult. They are suppose to be there to help you, not end up chasing your tenants away. The worst part is you physically can't do anything about it, as it involves quite a large investment, and they know disposing of it for something so tedious would be idiotic, so they leverage off that, and trust that you will just eventually break and bend to their will. I am truly disappointed.
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Replies (0)PM
Pfano M
1 reviews | Active since Jan 2020
29 May 2025, 10:37
Worse Customer service and i regreat doing Business with them
They don't understand customer service and urgency, Christo went ahead and inspect the property without us even after asking our availability. He left the inspection report and apartment keys with the security not even sure whats on the report, Helena was Helpfull until recently not sure why and…. Honestly i regreat doing Business with them. They had over a Month to get the apartment ready and the apartment has been vacant for Months now and they need to be pushed and reminded about everything
Helpful (0)
|Replies (0)PM
Pfano M
1 reviews | Active since Jan 2020
29 May 2025, 10:37
Worse Customer service and i regreat doing Business with them
They don't understand customer service and urgency, Christo went ahead and inspect the property without us even after asking our availability. He left the inspection report and apartment keys with the security not even sure whats on the report, Helena was Helpfull until recently not sure why and…. Honestly i regreat doing Business with them. They had over a Month to get the apartment ready and the apartment has been vacant for Months now and they need to be pushed and reminded about everything
0
Replies (0)AN
Annie N
1 reviews | Active since Jan 2020
24 May 2025, 06:50
Disgusting Service
When you buying the property everything is smooth sailing but a refund (of 20k) after selling your house takes forever. If I could give negative stars I would. You don't get to speak to the Trustees of the group after selling your house, the highest form of communication you get is from the portfolio manager who is extremely inefficient in delivering adequate information regarding a refund from the De Lucia group. Uneccessary back and forth communication could be avoided if Tracy Van Dyk (portfolio manager) and Melissa Uekermann get proper and relevant information from Trustees and communicate it properly instead of have a customer try and decifer information on their own. Absolutely embarrassing for an established company. People working for De Lucia clearly need more training on communication. Please organize an interpersonal skills class or workshop for your employees.
Helpful (0)
|Replies (0)AN
Annie N
1 reviews | Active since Jan 2020
24 May 2025, 06:50
Disgusting Service
When you buying the property everything is smooth sailing but a refund (of 20k) after selling your house takes forever. If I could give negative stars I would. You don't get to speak to the Trustees of the group after selling your house, the highest form of communication you get is from the portfolio manager who is extremely inefficient in delivering adequate information regarding a refund from the De Lucia group. Uneccessary back and forth communication could be avoided if Tracy Van Dyk (portfolio manager) and Melissa Uekermann get proper and relevant information from Trustees and communicate it properly instead of have a customer try and decifer information on their own. Absolutely embarrassing for an established company. People working for De Lucia clearly need more training on communication. Please organize an interpersonal skills class or workshop for your employees.
0
Replies (0)