Left in the Dark: Paid Funds Frozen and No Support from Debt Rescue for Weeks

I am extremely disappointed with my experience with Debt Rescue. It has now been over a month since I made a payment (31 March), and I still have no clarity on when or if my funds will be distributed.

Despite multiple phone calls and emails, including reaching out to the complaints department, I have received no meaningful assistance or resolution. Communication has been poor, and follow-ups feel completely ignored.

What makes this situation worse is that I entered debt review to improve my financial standing and recently reached a point where I am no longer over-indebted. I felt empowered to take back control of my finances, especially as my interest rate reverted from 9% to 13%, making it more viable to manage my remaining debt independently rather than continue paying management and insurance fees.

However, after making a payment of R3,221.65 on 31 March and requesting to manage my debt directly shortly thereafter, those funds are now sitting frozen with the PDA and have not been paid to my creditor (Standard Bank). As a result, my account is now reflecting as late to date 5th of May through no fault of my own.

It is unacceptable that:

Funds I paid in good faith have not been distributed My credit profile is being negatively impacted due to internal delays There has been no urgency or accountability from Debt Rescue Leaving the process appears to result in a complete lack of support

I am now heading into month two without resolution, and no longer under the protection of debt review, yet still dealing with the consequences of this administrative failure.

At this point, I cannot recommend Debt Rescue. The lack of communication, delays in fund allocation, and disregard for client impact are deeply concerning, especially for a company that is meant to help people regain financial stability.