DS
De'Longhi South Africa (Pty) Ltd
Claimed Business
DS
De'Longhi South Africa (Pty) Ltd
Claimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|7 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Frequently Asked Questions About De'Longhi South Africa (Pty) Ltd
De'Longhi South Africa (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked De'Longhi South Africa (Pty) Ltd across 100 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJG
Josh G
1 reviews | Active since Jan 2020
26 Feb 2026, 09:32
Intermittent fault + poor warranty support + unit returned with cosmetic damage
I bought a De’Longhi La Specialista Opera new from Takealot (±R12k–R13k). It made excellent coffee for about three weeks, then developed serious issues: an abnormal boiling-water discharge during steaming (with unusual internal noise), followed shortly after by a complete power failure where it would flash briefly, shut down, and then not power on at all for multiple days (tested across different plug points). Takealot referred me to De’Longhi/Philtec (appointed service agent). Philtec kept the unit for extended testing but ultimately advised “no fault found” because they couldn’t reproduce the intermittent failure, and no replacement/credit was authorised. The unit has now been returned to me. Two things left me extremely disappointed: 1) Warranty process feels meaningless for intermittent faults. A brand-new machine can fail, yet if it happens intermittently and can’t be reproduced in a workshop, you’re effectively left without a remedy. 2) The unit was returned in worse cosmetic condition than it was sent. I sent a spotless, near-new machine (I’m meticulous and it had only been used for ~3 weeks). It came back with visible dull scratches/scuffs on the front stainless area/display fascia and a small ding—damage that was not present when it was collected I understand service agents can only act on what they can verify, but the overall experience was deeply frustrating and left me feeling helpless as a consumer. I would not purchase De’Longhi again based on the warranty support and handling of the unit.
Helpful (0)
|Replies (0)JG
Josh G
1 reviews | Active since Jan 2020
26 Feb 2026, 09:32
Intermittent fault + poor warranty support + unit returned with cosmetic damage
I bought a De’Longhi La Specialista Opera new from Takealot (±R12k–R13k). It made excellent coffee for about three weeks, then developed serious issues: an abnormal boiling-water discharge during steaming (with unusual internal noise), followed shortly after by a complete power failure where it would flash briefly, shut down, and then not power on at all for multiple days (tested across different plug points). Takealot referred me to De’Longhi/Philtec (appointed service agent). Philtec kept the unit for extended testing but ultimately advised “no fault found” because they couldn’t reproduce the intermittent failure, and no replacement/credit was authorised. The unit has now been returned to me. Two things left me extremely disappointed: 1) Warranty process feels meaningless for intermittent faults. A brand-new machine can fail, yet if it happens intermittently and can’t be reproduced in a workshop, you’re effectively left without a remedy. 2) The unit was returned in worse cosmetic condition than it was sent. I sent a spotless, near-new machine (I’m meticulous and it had only been used for ~3 weeks). It came back with visible dull scratches/scuffs on the front stainless area/display fascia and a small ding—damage that was not present when it was collected I understand service agents can only act on what they can verify, but the overall experience was deeply frustrating and left me feeling helpless as a consumer. I would not purchase De’Longhi again based on the warranty support and handling of the unit.
0
Replies (0)TJ
Tristan J
1 reviews | Active since Jan 2020
13 Feb 2026, 06:03
Refuse to honour warranty
My delonghi Magnifica Start has broken down twice under it's 2 year warranty. Delonghi are refusing to cover the repair as they say the warranty label behind the water tank has been removed. I was never notified of this label and have no recollection of it being moved. I was told that it would never come off itself by Sershan. I have taken impeccable care of the machine and kept my proof of purchase. But Delonghi refuse to even consider to help, even though my warranty period isn't over. Delonghi had the chance to make right, but chose not to. I will not be purchasing Delonghi products going forward
Helpful (0)
|Replies (0)TJ
Tristan J
1 reviews | Active since Jan 2020
13 Feb 2026, 06:03
Refuse to honour warranty
My delonghi Magnifica Start has broken down twice under it's 2 year warranty. Delonghi are refusing to cover the repair as they say the warranty label behind the water tank has been removed. I was never notified of this label and have no recollection of it being moved. I was told that it would never come off itself by Sershan. I have taken impeccable care of the machine and kept my proof of purchase. But Delonghi refuse to even consider to help, even though my warranty period isn't over. Delonghi had the chance to make right, but chose not to. I will not be purchasing Delonghi products going forward
0
Replies (0)CG
Christopher G
1 reviews | Active since Jan 2020
20 Oct 2025, 07:32
Less than stellar service: way l;ess!
Poor experience - phoned 08h05 for spares, was promised a call-back, by 09.15am non-received - receptionist DID warn me some staff would be fixing tea/coffee, so may not be at their stations! Called back again, very poor call quality, else assistant had receiver way away from her mount. Requested a part for a Domestic 600 under-counter oven, she QUICKLY told me they were only 'small appliances, and I should phone another number, but after insisting that 600 ovens WERE small appliances, she reluctantly agreed to help me (disclaimer - I had left the model number at home... :( ) Was a poor experience - attitude was how I can NOT help you - despite me having a friendly demeanor, and calling back after an hour had passed... Can do better - Delonghi! Chris 072 211 7725
Helpful (0)
|Replies (0)CG
Christopher G
1 reviews | Active since Jan 2020
20 Oct 2025, 07:32
Less than stellar service: way l;ess!
Poor experience - phoned 08h05 for spares, was promised a call-back, by 09.15am non-received - receptionist DID warn me some staff would be fixing tea/coffee, so may not be at their stations! Called back again, very poor call quality, else assistant had receiver way away from her mount. Requested a part for a Domestic 600 under-counter oven, she QUICKLY told me they were only 'small appliances, and I should phone another number, but after insisting that 600 ovens WERE small appliances, she reluctantly agreed to help me (disclaimer - I had left the model number at home... :( ) Was a poor experience - attitude was how I can NOT help you - despite me having a friendly demeanor, and calling back after an hour had passed... Can do better - Delonghi! Chris 072 211 7725
0
Replies (0)CV
Clive V
1 reviews | Active since Jan 2020
7 Oct 2025, 09:24
Totally despicable service
I have been trying to get hold of Thekenwoodboys, whom it seems are the service agent, for DeLonghi for 4 weeks now with no reply. I have emailed, telephoned and whatsapp with no success. I paid them for a spare 7 weeks ago now, and they simply ignore me. As far as I am concerned this is out and out *****. I have also sent two emails to yourselves at DeLonghi with no reply.
Helpful (0)
|Replies (0)CV
Clive V
1 reviews | Active since Jan 2020
7 Oct 2025, 09:24
Totally despicable service
I have been trying to get hold of Thekenwoodboys, whom it seems are the service agent, for DeLonghi for 4 weeks now with no reply. I have emailed, telephoned and whatsapp with no success. I paid them for a spare 7 weeks ago now, and they simply ignore me. As far as I am concerned this is out and out *****. I have also sent two emails to yourselves at DeLonghi with no reply.
0
Replies (0)MD
Michael D
1 reviews | Active since Jan 2020
13 Aug 2025, 12:10
Delonghi customer service non existent
Purchased a Delonghi coffee machine. Out of the box came up with a function error, after 15 min on hold to their customer support, was answered but immediately put back on hold after another few minutes had no option to drop the call. Tried using their contact page on their website, 3 days still waiting for any response - absolute disaster
Helpful (0)
|Replies (0)MD
Michael D
1 reviews | Active since Jan 2020
13 Aug 2025, 12:10
Delonghi customer service non existent
Purchased a Delonghi coffee machine. Out of the box came up with a function error, after 15 min on hold to their customer support, was answered but immediately put back on hold after another few minutes had no option to drop the call. Tried using their contact page on their website, 3 days still waiting for any response - absolute disaster
0
Replies (0)AL
Angela L
1 reviews | Active since Jan 2020
13 May 2025, 04:54
I would give no stars
I would give no stars. Handed in machine nearly 3 weeks ago. Not even a quote yet. I phone almost every day and each time all I get is lies ranging from, by the end of the day, I will phone you right back, I will ask the manager to call you, your quote is done I will email it. If you cant fix it or dont want to then just say so and I will collect it and take it to someone who values their customer. Mrs Louw.
Helpful (0)
|Replies (0)AL
Angela L
1 reviews | Active since Jan 2020
13 May 2025, 04:54
I would give no stars
I would give no stars. Handed in machine nearly 3 weeks ago. Not even a quote yet. I phone almost every day and each time all I get is lies ranging from, by the end of the day, I will phone you right back, I will ask the manager to call you, your quote is done I will email it. If you cant fix it or dont want to then just say so and I will collect it and take it to someone who values their customer. Mrs Louw.
0
Replies (0)BC
Bernike C
1 reviews | Active since Jan 2020
9 May 2025, 07:25
⚠️ Shocking Experience with DeLonghi – Buyers Beware! ⚠️
I feel compelled to share my deeply disappointing and frankly alarming experience with DeLonghi, in the hope that it saves others from going through the same. I purchased one of DeLonghi’s upper-end gas heaters — a unit that cost nearly three times more than comparable heaters on the market. I believed I was paying for quality, safety, and long-term reliability. Unfortunately, I was wrong on all counts. About two years into using the heater, while sitting with my daughter one evening, the unit suddenly made a terrifying noise and fire began spewing out of the ceramic plates. It was a dangerous and traumatic experience. We switched it off immediately and have never used it again since. Naturally, I contacted DeLonghi to find out how I could get this expensive heater repaired or serviced. The response? The ceramic plates for that specific heater are not available in South Africa. That’s it. No solution, no accountability, no concern. I followed up - contacting both the Johannesburg and Cape Town branches through their official channels. The answers I received were astonishingly dismissive: Cape Town: "so sorry unfortunately we no longer get the panel spare for the this unit would have love to help you sir. My sincere apologies." (by the way I am NOT a sir I am a woman!) Joburg: "It is not available as a spare part and we don't have any ex-workshop units available. Thank you. Kind regards." That’s the level of after-sales service DeLonghi offers on a product costing thousands of rand. No attempt to assist, no options presented, no responsibility taken. Just a polite shrug. This is not just bad service, it’s outright negligence. Selling a high-end product without access to basic replacement parts or any repair support is unacceptable. To put it bluntly: DeLonghi, shame on you. To anyone considering a DeLonghi product in South Africa, THINK TWICE. You're not just buying a premium appliance. You're also buying into a brand that appears to walk away the moment something goes wrong.
Helpful (0)
|Replies (0)BC
Bernike C
1 reviews | Active since Jan 2020
9 May 2025, 07:25
⚠️ Shocking Experience with DeLonghi – Buyers Beware! ⚠️
I feel compelled to share my deeply disappointing and frankly alarming experience with DeLonghi, in the hope that it saves others from going through the same. I purchased one of DeLonghi’s upper-end gas heaters — a unit that cost nearly three times more than comparable heaters on the market. I believed I was paying for quality, safety, and long-term reliability. Unfortunately, I was wrong on all counts. About two years into using the heater, while sitting with my daughter one evening, the unit suddenly made a terrifying noise and fire began spewing out of the ceramic plates. It was a dangerous and traumatic experience. We switched it off immediately and have never used it again since. Naturally, I contacted DeLonghi to find out how I could get this expensive heater repaired or serviced. The response? The ceramic plates for that specific heater are not available in South Africa. That’s it. No solution, no accountability, no concern. I followed up - contacting both the Johannesburg and Cape Town branches through their official channels. The answers I received were astonishingly dismissive: Cape Town: "so sorry unfortunately we no longer get the panel spare for the this unit would have love to help you sir. My sincere apologies." (by the way I am NOT a sir I am a woman!) Joburg: "It is not available as a spare part and we don't have any ex-workshop units available. Thank you. Kind regards." That’s the level of after-sales service DeLonghi offers on a product costing thousands of rand. No attempt to assist, no options presented, no responsibility taken. Just a polite shrug. This is not just bad service, it’s outright negligence. Selling a high-end product without access to basic replacement parts or any repair support is unacceptable. To put it bluntly: DeLonghi, shame on you. To anyone considering a DeLonghi product in South Africa, THINK TWICE. You're not just buying a premium appliance. You're also buying into a brand that appears to walk away the moment something goes wrong.
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Replies (0)OS