D
DENIS
Verified Business
D
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
10h 55mReply Time
100 NPSVery Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 8 hours 55 min
TrustIndex
0
Ranking
#14
in Health & Medical
Avg Reply
10h 55m
NPS Score
100
Recommended: Very Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 8 hours 55 min
Review Distribution
1.8|5 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About DENIS
DENIS has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 8 hours 55 min. Hellopeter has tracked DENIS across 60 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKT
K1 Tt
1 reviews | Active since Jan 2020
1 Mar 2026, 16:25
Wonderful service and assistance!
Shirley B at Denis on behalf of Bonitas really went over and above to ensure my child was cared for and attended to after a lot of issues with prior dental care and medical aid. I appreciate it so much! I'm glad to say he is all sorted and it wouldn't have been the case if not for her. Thank you for your excellent service and care.
Helpful (0)
|Replies (0)KT
K1 Tt
1 reviews | Active since Jan 2020
1 Mar 2026, 16:25
Wonderful service and assistance!
Shirley B at Denis on behalf of Bonitas really went over and above to ensure my child was cared for and attended to after a lot of issues with prior dental care and medical aid. I appreciate it so much! I'm glad to say he is all sorted and it wouldn't have been the case if not for her. Thank you for your excellent service and care.
0
Replies (0)CV
Clinton V
1 reviews | Active since Jan 2020
6 Feb 2026, 04:10
Complaint: Unjustified Decline of Hospital Authorisation
I would rate them 0 stars if that was an option. On 5 February 2026 at 00:30, I submitted an urgent request for hospital authorisation, as my wife was required to be admitted the following day (6 February 2026) on the advice of her maxillofacial surgeon. This urgency followed a month-long course of treatment during which she had consulted both a dentist and a maxillofacial specialist on numerous occasions due to the severity and complexity of her condition. Based on the specialist’s recommendation and the clinical urgency of the procedure, the hospital bed and anaesthetist were provisionally pre-booked, pending authorisation approval. This is standard practice for urgent cases and further underscores the seriousness and time-sensitive nature of the situation. Despite the clear clinical history and urgency, the authorisation request was declined without any meaningful assessment of her prior claims, treatment history, or the nature of the procedure. The rejection consisted of a generic response that lacked clinical justification or a substantive outcome. I immediately lodged an appeal and submitted a detailed, in-depth medical motivation from the treating doctor, clearly outlining the necessity for hospital admission and the requirement for the procedure to be performed under anaesthesia. On 5 February 2026, I contacted Denis four times telephonically, explicitly requesting a call-back from a manager or team leader to address the matter urgently. Despite these requests, no one contacted me. This lack of response is unacceptable, particularly given the medically urgent and pre-scheduled nature of the case. As a result of this failure in service, I have formally submitted complaints to: The Council for Medical Schemes, DENIS, Medscheme and Polmed. As paying members, we are entitled to competent, responsive, and accountable service. The level of inefficiency, lack of communication, and apparent disregard for patient well-being demonstrated in this matter reflects poorly on DENIS as a managed care provider. The volume of similar complaints and consistently poor ratings on platforms such as Hellopeter further reinforce this concern. It is deeply concerning that medical schemes continue to make use of managed care providers whose clients express such widespread dissatisfaction. This matter requires attention at a broader level, including engagement through Annual General Meetings and union representation, to ensure accountability and the removal of persistently underperforming service providers.
Helpful (0)
|Replies (0)CV
Clinton V
1 reviews | Active since Jan 2020
6 Feb 2026, 04:10
Complaint: Unjustified Decline of Hospital Authorisation
I would rate them 0 stars if that was an option. On 5 February 2026 at 00:30, I submitted an urgent request for hospital authorisation, as my wife was required to be admitted the following day (6 February 2026) on the advice of her maxillofacial surgeon. This urgency followed a month-long course of treatment during which she had consulted both a dentist and a maxillofacial specialist on numerous occasions due to the severity and complexity of her condition. Based on the specialist’s recommendation and the clinical urgency of the procedure, the hospital bed and anaesthetist were provisionally pre-booked, pending authorisation approval. This is standard practice for urgent cases and further underscores the seriousness and time-sensitive nature of the situation. Despite the clear clinical history and urgency, the authorisation request was declined without any meaningful assessment of her prior claims, treatment history, or the nature of the procedure. The rejection consisted of a generic response that lacked clinical justification or a substantive outcome. I immediately lodged an appeal and submitted a detailed, in-depth medical motivation from the treating doctor, clearly outlining the necessity for hospital admission and the requirement for the procedure to be performed under anaesthesia. On 5 February 2026, I contacted Denis four times telephonically, explicitly requesting a call-back from a manager or team leader to address the matter urgently. Despite these requests, no one contacted me. This lack of response is unacceptable, particularly given the medically urgent and pre-scheduled nature of the case. As a result of this failure in service, I have formally submitted complaints to: The Council for Medical Schemes, DENIS, Medscheme and Polmed. As paying members, we are entitled to competent, responsive, and accountable service. The level of inefficiency, lack of communication, and apparent disregard for patient well-being demonstrated in this matter reflects poorly on DENIS as a managed care provider. The volume of similar complaints and consistently poor ratings on platforms such as Hellopeter further reinforce this concern. It is deeply concerning that medical schemes continue to make use of managed care providers whose clients express such widespread dissatisfaction. This matter requires attention at a broader level, including engagement through Annual General Meetings and union representation, to ensure accountability and the removal of persistently underperforming service providers.
0
Replies (0)JN
Jo N
1 reviews | Active since Jan 2020
30 Dec 2025, 08:20
Do not use a medical aid that uses Denis
Denis continues to provide terrible service to their Medical Aid clients. In this case Bonitas. It's time for Bonitas to get a new provider. Denying claims on basic dental procedures on full comprehensive cover using the excuse that it needed authorization. Then you ask for authorization and they say they can't do it until new regulations. In the meantime, my elderly mother must sit in terrible pain. Just for an extraction. Don't be fooled when they reply saying they will get in touch. The last time they said this, they were rude and dismissive.
Helpful (0)
|Replies (0)JN
Jo N
1 reviews | Active since Jan 2020
30 Dec 2025, 08:20
Do not use a medical aid that uses Denis
Denis continues to provide terrible service to their Medical Aid clients. In this case Bonitas. It's time for Bonitas to get a new provider. Denying claims on basic dental procedures on full comprehensive cover using the excuse that it needed authorization. Then you ask for authorization and they say they can't do it until new regulations. In the meantime, my elderly mother must sit in terrible pain. Just for an extraction. Don't be fooled when they reply saying they will get in touch. The last time they said this, they were rude and dismissive.
0
Replies (0)VM
wC
willem C
1 reviews | Active since Jan 2020
26 May 2025, 12:28
VERY UNHAPPY MEMBER
Denis sent me a mail stating that my current dentist has been removed from their network list, and if I was to go to a dentist not on the list I might have to pay a co-payment. When I submit my claim from my dentist, who is not on their list they refused to pay any part of the claim. Just stating he is not on the Denis list/network. This means that either they don't know how to express themselves in plain English because they contradict themselves or is just lying.
Helpful (0)
|Replies (0)wC
willem C
1 reviews | Active since Jan 2020
26 May 2025, 12:28
VERY UNHAPPY MEMBER
Denis sent me a mail stating that my current dentist has been removed from their network list, and if I was to go to a dentist not on the list I might have to pay a co-payment. When I submit my claim from my dentist, who is not on their list they refused to pay any part of the claim. Just stating he is not on the Denis list/network. This means that either they don't know how to express themselves in plain English because they contradict themselves or is just lying.
0
Replies (0)PN
Pryaska N
1 reviews | Active since Jan 2020
24 Apr 2025, 09:32
Sharon - unhelpful, rude and unbothered
I called in today to receive clarity on a claim. I spoke to two agents, with whom the call dropped and while they had all of my information, neither called back to complete the query. I then called and got through to Sharon who was completely rude and did not listen to anything I said. She even called me by the wrong name. Everytime I tried to ask something, she *assumed* to know what I was going to ask and answered, even though it had nothing to do with my call. I told her that she was not paying attention to what I am asking and she did not seem to care. I asked her to put me through to rate her service and she did not do that either. This women has terrible personal skills and should not be in customer services. Further to this the general customer service at DENIS is appauling. No confirmation of claims received, statements not being sent after claims processed - why should I have to call in to request this - calls dropped constantly.
Helpful (0)
|Replies (0)PN
Pryaska N
1 reviews | Active since Jan 2020
24 Apr 2025, 09:32
Sharon - unhelpful, rude and unbothered
I called in today to receive clarity on a claim. I spoke to two agents, with whom the call dropped and while they had all of my information, neither called back to complete the query. I then called and got through to Sharon who was completely rude and did not listen to anything I said. She even called me by the wrong name. Everytime I tried to ask something, she *assumed* to know what I was going to ask and answered, even though it had nothing to do with my call. I told her that she was not paying attention to what I am asking and she did not seem to care. I asked her to put me through to rate her service and she did not do that either. This women has terrible personal skills and should not be in customer services. Further to this the general customer service at DENIS is appauling. No confirmation of claims received, statements not being sent after claims processed - why should I have to call in to request this - calls dropped constantly.
0
Replies (0)NT
Nastassja T
1 reviews | Active since Jan 2020
16 Apr 2025, 12:23
My daughter *started* her orthodontic treatment second quarter of 2024
My daughter *started* her orthodontic treatment second quarter of 2024. Denis approved. Spacers were inserted. Top and bottom jaw. They are still in tact. She has follow up appointments. Her orthodontic treatment is still ongoing. Denis wont approve the consultation!!! According to them we have depleted our benefits and my daughter is only allowed orthodontic treatment ONCE in her lifetime. What a joke!!! I assume they are expecting me to remove the spacers with a plier myself.
Helpful (0)
|Replies (0)NT
Nastassja T
1 reviews | Active since Jan 2020
16 Apr 2025, 12:23
My daughter *started* her orthodontic treatment second quarter of 2024
My daughter *started* her orthodontic treatment second quarter of 2024. Denis approved. Spacers were inserted. Top and bottom jaw. They are still in tact. She has follow up appointments. Her orthodontic treatment is still ongoing. Denis wont approve the consultation!!! According to them we have depleted our benefits and my daughter is only allowed orthodontic treatment ONCE in her lifetime. What a joke!!! I assume they are expecting me to remove the spacers with a plier myself.
0
Replies (0)nD
nerisha D
1 reviews | Active since Jan 2020
20 Mar 2025, 07:28
Worst medical aid
Sad poor customer service.. Still awaiting an email to say what will be covered for my son yet his in constant pain an his autistic an he crys every day an asks mum when i am going to take him to the hospital to help him an its getting worse the pain. Yesterday i get home after 8 from work an find crying an his face swollen with unbearable pain. Yet you think you on medical aid which will assist but bonitas primary in ca hoots with Denis is just declining my child an torturing him with more pain every day. Just hope same fame dont fall on there kids one day an then they will be more sympathetic...
Helpful (0)
|Replies (0)nD
nerisha D
1 reviews | Active since Jan 2020
20 Mar 2025, 07:28
Worst medical aid
Sad poor customer service.. Still awaiting an email to say what will be covered for my son yet his in constant pain an his autistic an he crys every day an asks mum when i am going to take him to the hospital to help him an its getting worse the pain. Yesterday i get home after 8 from work an find crying an his face swollen with unbearable pain. Yet you think you on medical aid which will assist but bonitas primary in ca hoots with Denis is just declining my child an torturing him with more pain every day. Just hope same fame dont fall on there kids one day an then they will be more sympathetic...
0
Replies (0)