DM
Dent Magic
Unclaimed Business
DM
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 Feb 2025, 15:23
Front Bumper Repair
I am extremely disappointed with my experience at Dent Magic. I waited over two months for parts, and not once did they follow up with me. I constantly had to call them to get updates. When I finally got my car back, the paintwork was shockingly poor – it looked as if it was done with a paintbrush. To make matters worse, the panels were not aligned correctly, and there were new scratches on the car. I also noticed that the panels underneath were not fitted properly. Considering the amount of money paid, I expected much higher standards. I would not recommend Dent Magic based on this experience.
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Anonymous
1 reviews | Active since Jan 2020
28 Feb 2025, 15:23
Front Bumper Repair
I am extremely disappointed with my experience at Dent Magic. I waited over two months for parts, and not once did they follow up with me. I constantly had to call them to get updates. When I finally got my car back, the paintwork was shockingly poor – it looked as if it was done with a paintbrush. To make matters worse, the panels were not aligned correctly, and there were new scratches on the car. I also noticed that the panels underneath were not fitted properly. Considering the amount of money paid, I expected much higher standards. I would not recommend Dent Magic based on this experience.
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Sherryl E
1 reviews | Active since Jan 2020
8 Mar 2023, 11:19
Poor workmanship Dent Magic Somerset West
On the 14th February 2023, a further accident happened with the Yaris and was sent to Dent magic for the repairs again. The car was booked in on 27 February 2023 then, on Thursday 2 March 2023, Mr. Spann received a call from dent magic that the Yaris was ready for collection on my arrival to collect the car the bumper was not fitted properly as it was still loose on either side of the car. I instructed them to fix it properly and I would then collect the car the following day being Friday. When the Yaris was collected on Friday, they proceeded to show me that they had sprayed the back boot door and at a first glance, the car looked fine however, on closer look at the car below the bumper, brackets and bar holding the bumper (stabilizer bar) are still bent and damaged as well as the two marks with in the number plate casing are still bent and visible. They proceeded to show me damage to the top of boot door where it seemed damaged. which was not there when the car was handed to them for repairs on the bumper for which there is proof by means of photographs by myself and Santam insurance company . On contacting them on Monday, Jason claims that they had sprayed the door as a favor. Why do favours when the bumper repairs to the car are not complete. All that Dentmagic seemed to have done was re sprayed the bumper without doing anything further. We are not happy with the service received by this company at all it is all poor workmanship. The insurance company have also been advised of the unsatisfactory level of service that we feel has been received by Dentmagic. The Yaris had been sent to Dent magic Somerset mall previously in January 2023 for repairs to the two passenger doors due to an accident with the car. Car was book in on the Monday afternoon and the work was to take approximately 4 to 5 days. We collected the car when informed that it was ready for collection. Again at a quick glance the car looked fine however, taking a closer look there were problems with the car since we had received it back from Dent magic. The window winder on the front passenger seat kept falling off on opening and closing of the window, the door handle lock kept falling out when unlocking the car from the outside. The car was taken back and these faults where pointed out to the staff at Dent magic which they proceeded to fix. The excuse and lies on the repair work done to the car however are not acceptable and this matter is being taken further. I am dealing with the insurance company about the damages that were not completed properly to the Yaris as per the insurance claim. We also have messages on our mobile confirming the purchase of replacement parts for the vehicle however when we had a closer look no new parts are visible under the bumper of the vehicle and as for the passenger door that was meant to be new it is hard to see if it is actually new so we only have their word that they replaced the badly damage passenger door. I find it very difficult to believe anything their company tells us in light of what my experience. We have requested a response from their company before the close of business today, however I am not sure that any response will be given.
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Sherryl E
1 reviews | Active since Jan 2020
8 Mar 2023, 11:19
Poor workmanship Dent Magic Somerset West
On the 14th February 2023, a further accident happened with the Yaris and was sent to Dent magic for the repairs again. The car was booked in on 27 February 2023 then, on Thursday 2 March 2023, Mr. Spann received a call from dent magic that the Yaris was ready for collection on my arrival to collect the car the bumper was not fitted properly as it was still loose on either side of the car. I instructed them to fix it properly and I would then collect the car the following day being Friday. When the Yaris was collected on Friday, they proceeded to show me that they had sprayed the back boot door and at a first glance, the car looked fine however, on closer look at the car below the bumper, brackets and bar holding the bumper (stabilizer bar) are still bent and damaged as well as the two marks with in the number plate casing are still bent and visible. They proceeded to show me damage to the top of boot door where it seemed damaged. which was not there when the car was handed to them for repairs on the bumper for which there is proof by means of photographs by myself and Santam insurance company . On contacting them on Monday, Jason claims that they had sprayed the door as a favor. Why do favours when the bumper repairs to the car are not complete. All that Dentmagic seemed to have done was re sprayed the bumper without doing anything further. We are not happy with the service received by this company at all it is all poor workmanship. The insurance company have also been advised of the unsatisfactory level of service that we feel has been received by Dentmagic. The Yaris had been sent to Dent magic Somerset mall previously in January 2023 for repairs to the two passenger doors due to an accident with the car. Car was book in on the Monday afternoon and the work was to take approximately 4 to 5 days. We collected the car when informed that it was ready for collection. Again at a quick glance the car looked fine however, taking a closer look there were problems with the car since we had received it back from Dent magic. The window winder on the front passenger seat kept falling off on opening and closing of the window, the door handle lock kept falling out when unlocking the car from the outside. The car was taken back and these faults where pointed out to the staff at Dent magic which they proceeded to fix. The excuse and lies on the repair work done to the car however are not acceptable and this matter is being taken further. I am dealing with the insurance company about the damages that were not completed properly to the Yaris as per the insurance claim. We also have messages on our mobile confirming the purchase of replacement parts for the vehicle however when we had a closer look no new parts are visible under the bumper of the vehicle and as for the passenger door that was meant to be new it is hard to see if it is actually new so we only have their word that they replaced the badly damage passenger door. I find it very difficult to believe anything their company tells us in light of what my experience. We have requested a response from their company before the close of business today, however I am not sure that any response will be given.
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Barry E
1 reviews | Active since Jan 2020
13 Feb 2023, 12:36
DENT UNMAGIC
Really poor service from Dent Magic Cape Town. Work not done to standard. Don't believe their paint warranty promise for a second. Then throw on top of that, you as the customer having to call back constantly to follow up. Not being kept in the loop. Such a simple thing - communication. But so damaging when its not done. Wont go back. You've lost a good customer.
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Barry E
1 reviews | Active since Jan 2020
13 Feb 2023, 12:36
DENT UNMAGIC
Really poor service from Dent Magic Cape Town. Work not done to standard. Don't believe their paint warranty promise for a second. Then throw on top of that, you as the customer having to call back constantly to follow up. Not being kept in the loop. Such a simple thing - communication. But so damaging when its not done. Wont go back. You've lost a good customer.
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Anne L
1 reviews | Active since Jan 2020
28 Feb 2022, 09:13
Getting your car back more broken than before...
Took my car to Dent Magic after someone reversed into it in a parking lot. When I went to pick up the car the dent on my bumper was fixed beautifully, but then I saw they had left me a nice new ding in the passenger door. They checked the inspection photos to see if it was there before, after which Armand confirmed with me that they could not find anything about that ding in the paperwork or on the photos so it must have happened there. He then told me they will fix it since it as their mistake. It has now been a month of me calling and getting all sorts of excuses. Every time I speak to Armand he says they're either too busy to take my car in or he first has to speak to the workshop manager, but he never calls be back or lets me know anything. After this experience I will be sure to warn everyone I know about this company and make sure everyone knows not to give them any business.
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Anne L
1 reviews | Active since Jan 2020
28 Feb 2022, 09:13
Getting your car back more broken than before...
Took my car to Dent Magic after someone reversed into it in a parking lot. When I went to pick up the car the dent on my bumper was fixed beautifully, but then I saw they had left me a nice new ding in the passenger door. They checked the inspection photos to see if it was there before, after which Armand confirmed with me that they could not find anything about that ding in the paperwork or on the photos so it must have happened there. He then told me they will fix it since it as their mistake. It has now been a month of me calling and getting all sorts of excuses. Every time I speak to Armand he says they're either too busy to take my car in or he first has to speak to the workshop manager, but he never calls be back or lets me know anything. After this experience I will be sure to warn everyone I know about this company and make sure everyone knows not to give them any business.
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Wendy D
1 reviews | Active since Jan 2020
9 May 2021, 19:17
BEWARE OF THIS COMPANY - DENT MAGIC Buitengracht
A shocking company - sweet as ever until they get your money. Did NOT fix the car as promised still full of scratches. NO compassion or understanding within the company! An awful experience and shocking delivery!
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Wendy D
1 reviews | Active since Jan 2020
9 May 2021, 19:17
BEWARE OF THIS COMPANY - DENT MAGIC Buitengracht
A shocking company - sweet as ever until they get your money. Did NOT fix the car as promised still full of scratches. NO compassion or understanding within the company! An awful experience and shocking delivery!
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Tyler M
1 reviews | Active since Jan 2020
2 Nov 2017, 14:29
Good quote, added service
Took my car in for 3 quotes to repair a dent in the door. Dent Magic was by far the cheapest. Upon taking it in, they told me it would be actually be cheaper than the original estimate. On top of the door they also buffed out some paint that was left when I sc****d across a gate for no extra charge. Took an extra half day but very pleased with the result!
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Tyler M
1 reviews | Active since Jan 2020
2 Nov 2017, 14:29
Good quote, added service
Took my car in for 3 quotes to repair a dent in the door. Dent Magic was by far the cheapest. Upon taking it in, they told me it would be actually be cheaper than the original estimate. On top of the door they also buffed out some paint that was left when I sc****d across a gate for no extra charge. Took an extra half day but very pleased with the result!
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Atiyyah S
1 reviews | Active since Jan 2020
1 Mar 2017, 16:09
When your car goes in looking better than it came out of Dent "Magic"
<p>The only magic here is that they create new problems on your car. Car came out with areas of bleached paint on the front of my car, they weren't even doing a paint job! Magic. No ownership taken even though you've admitted you did this to my car while you were washing it. Must've been washing it which hydrogen peroxide or something. "Automotive experts". Empty promises of you sending out technicians to come and do an inspection. I guess when you're a young female your complaints are not valid. Will never recommend you to anyone.</p>
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Atiyyah S
1 reviews | Active since Jan 2020
1 Mar 2017, 16:09
When your car goes in looking better than it came out of Dent "Magic"
<p>The only magic here is that they create new problems on your car. Car came out with areas of bleached paint on the front of my car, they weren't even doing a paint job! Magic. No ownership taken even though you've admitted you did this to my car while you were washing it. Must've been washing it which hydrogen peroxide or something. "Automotive experts". Empty promises of you sending out technicians to come and do an inspection. I guess when you're a young female your complaints are not valid. Will never recommend you to anyone.</p>
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2016, 00:11
Scratch or dent? No problem.
<p>I was assisted by a well s****ed individual who had removed a manufacturer's dent from my vehicle.</p> <p> </p> <p>The job was done well and the interaction was pleasant.</p> <p> </p> <p>Thanks Devon, I would definitely recommend you to others.</p>
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2016, 00:11
Scratch or dent? No problem.
<p>I was assisted by a well s****ed individual who had removed a manufacturer's dent from my vehicle.</p> <p> </p> <p>The job was done well and the interaction was pleasant.</p> <p> </p> <p>Thanks Devon, I would definitely recommend you to others.</p>
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