DO
Department of Public Transport Roads and Works
Claimed Business
Government & Ombudsman Services|1|4 Reviews (last 12 months)|This business does not respond to reviews
DO
Department of Public Transport Roads and Works
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Department of Public Transport Roads and Works
Department of Public Transport Roads and Works has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Department of Public Transport Roads and Works across 73 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCC
CHRISTELLE C
1 reviews | Active since Jan 2020
18 Jul 2025, 06:09
Pothole Claim Department gives the run around
I am Mr. Y. S. Naidoo a 66 year old man. On the 26 February 2025 at approximately 21:00, I was travelling with my family in my Toyota Corolla. While travelling on the R102 Close to the Cornubia Area I suddenly hit a pothole and heard a loud bang and continued driving to the nearest garage, which was Sasol and stopped to check my vehicle, as it was too dark and dangerous to stop immediately. When I reached the garage, I immediately noticed other vehicles that encountered the same problem and was parked at the Garage. On a close inspection of my vehicle I realized that two of my tyres were damaged. I took photos of the damages and I also took the names and contact numbers of the other drivers that experienced the same problem. They were approximately 10 of them. On the next day after borrowing two tyres from friends, I drove to the Roads Department in Unit 9 Phoenix, who sent me to Sizakala / Rent Office and did not receive any assistance. I decided to report the matter to the Phoenix Tabloid as I was given the run around from one department to another. The receptionist referred me to the reporter who advised me to follow procedures and report the matter to the roads claim department which I did via an Email. After a month I did not receive any response from this department and decided to do a follow up and check for a contact number and call them directly. I called and spoke to a gentlemen and he told me that he did not receive my claim. I then made an appointment to see him the next day. On the following day I went to Florence Mkhize building on the 6th floor and spoke to the gentleman who referred me to a female who stated that my entire file was sitting in front of her and was receiving attention. I insisted on submitting a second copy to the Department with all relevant details, photos and 3 quotes as they requested. I constantly kept in contact with them and another month went by and was told that this department was not responsible for the claim. They referred me to a Vanessa Nel in Pietermaritzburg. I immediately contacted her and submitted all relevant documentation to her. Again I kept regular contact with her. Recently I discovered from Vanessa Nel that I had a wrong claim no. which was given to me by Vanessa Nel herself. A new claim number no. was given to me. In my recent follow up in July 2025 for feedback, I was told that the dept was waiting for mechanical and technical report to finalize the claim. I am a pensioner and I am being highly inconvenienced and prejudiced by unnecessary delays and a total lack of professionalism, and I most certainly don’t appreciate it. I sincerely hope you could kindly assist in resolving this matter, as this is now the 5th month and there is no positive feedback. First it was running from department tot department then it was wrong reference claim numbers were given and now it is another delayed tactic.
Helpful (0)
|Replies (0)CC
CHRISTELLE C
1 reviews | Active since Jan 2020
18 Jul 2025, 06:09
Pothole Claim Department gives the run around
I am Mr. Y. S. Naidoo a 66 year old man. On the 26 February 2025 at approximately 21:00, I was travelling with my family in my Toyota Corolla. While travelling on the R102 Close to the Cornubia Area I suddenly hit a pothole and heard a loud bang and continued driving to the nearest garage, which was Sasol and stopped to check my vehicle, as it was too dark and dangerous to stop immediately. When I reached the garage, I immediately noticed other vehicles that encountered the same problem and was parked at the Garage. On a close inspection of my vehicle I realized that two of my tyres were damaged. I took photos of the damages and I also took the names and contact numbers of the other drivers that experienced the same problem. They were approximately 10 of them. On the next day after borrowing two tyres from friends, I drove to the Roads Department in Unit 9 Phoenix, who sent me to Sizakala / Rent Office and did not receive any assistance. I decided to report the matter to the Phoenix Tabloid as I was given the run around from one department to another. The receptionist referred me to the reporter who advised me to follow procedures and report the matter to the roads claim department which I did via an Email. After a month I did not receive any response from this department and decided to do a follow up and check for a contact number and call them directly. I called and spoke to a gentlemen and he told me that he did not receive my claim. I then made an appointment to see him the next day. On the following day I went to Florence Mkhize building on the 6th floor and spoke to the gentleman who referred me to a female who stated that my entire file was sitting in front of her and was receiving attention. I insisted on submitting a second copy to the Department with all relevant details, photos and 3 quotes as they requested. I constantly kept in contact with them and another month went by and was told that this department was not responsible for the claim. They referred me to a Vanessa Nel in Pietermaritzburg. I immediately contacted her and submitted all relevant documentation to her. Again I kept regular contact with her. Recently I discovered from Vanessa Nel that I had a wrong claim no. which was given to me by Vanessa Nel herself. A new claim number no. was given to me. In my recent follow up in July 2025 for feedback, I was told that the dept was waiting for mechanical and technical report to finalize the claim. I am a pensioner and I am being highly inconvenienced and prejudiced by unnecessary delays and a total lack of professionalism, and I most certainly don’t appreciate it. I sincerely hope you could kindly assist in resolving this matter, as this is now the 5th month and there is no positive feedback. First it was running from department tot department then it was wrong reference claim numbers were given and now it is another delayed tactic.
0
Replies (0)K
Kenny
1 reviews | Active since Jan 2020
17 Jun 2025, 09:36
Bad Road Maintenance
On traveling to Jefrey's bay on the R63 on Friday evening, approximately 5 km from Graaf Reinet there were road works performed. On our return traveling back after sunset where the Road Works were we hit a large dip and nearly lost control of our vehicle this is totally unacceptable our vehicle shuddered as we hit the dip still need to take the vehicle in for inspection. This can cause major accidents if not addressed. Travelers need to be informed immediately.
Helpful (0)
|Replies (0)K
Kenny
1 reviews | Active since Jan 2020
17 Jun 2025, 09:36
Bad Road Maintenance
On traveling to Jefrey's bay on the R63 on Friday evening, approximately 5 km from Graaf Reinet there were road works performed. On our return traveling back after sunset where the Road Works were we hit a large dip and nearly lost control of our vehicle this is totally unacceptable our vehicle shuddered as we hit the dip still need to take the vehicle in for inspection. This can cause major accidents if not addressed. Travelers need to be informed immediately.
0
Replies (0)VI
SG
Siphamandla G
1 reviews | Active since Jan 2020
27 May 2025, 10:44
No schollar transport
Hello peter Please we need your help on schollar tranport its the second year this year 😭😭we are in Challumna zikhova location in East london our kids dont get Schollar transport but our closest high school closed.pls we need your help as most parents are unemployed and some kids are opharns
Helpful (0)
|Replies (0)SG
Siphamandla G
1 reviews | Active since Jan 2020
27 May 2025, 10:44
No schollar transport
Hello peter Please we need your help on schollar tranport its the second year this year 😭😭we are in Challumna zikhova location in East london our kids dont get Schollar transport but our closest high school closed.pls we need your help as most parents are unemployed and some kids are opharns
0
Replies (0)SS
LK
Lerato K
1 reviews | Active since Jan 2020
25 Jan 2025, 18:05
Bad Service delivery from Municipality
Am writing this to express how I feel concerning the roads around Ngweding, Motlhabe and Dithabaneng villages, I reported and nothing is happening, why are we not getting services from municipality, the roads are bad to extend of when it rains no vehicle goes in and this affects school kids and workers, we really need to be assisted what does it take to get a tar road, I wish Premier can go and check the situation there and must not end up in Muruleng only. I mean we are close to PPM mine I also wrote to them but no response from them I send email to Office of the Premier I was called by someone saying the project will start am talking about a year ago Who can asssit, why are we being punished
Helpful (0)
|Replies (0)LK
Lerato K
1 reviews | Active since Jan 2020
25 Jan 2025, 18:05
Bad Service delivery from Municipality
Am writing this to express how I feel concerning the roads around Ngweding, Motlhabe and Dithabaneng villages, I reported and nothing is happening, why are we not getting services from municipality, the roads are bad to extend of when it rains no vehicle goes in and this affects school kids and workers, we really need to be assisted what does it take to get a tar road, I wish Premier can go and check the situation there and must not end up in Muruleng only. I mean we are close to PPM mine I also wrote to them but no response from them I send email to Office of the Premier I was called by someone saying the project will start am talking about a year ago Who can asssit, why are we being punished
0
Replies (0)DS
Dalwyn S
1 reviews | Active since Jan 2020
19 Aug 2024, 09:16
Incompetency of Dept of Transport and Langlaagte license department
I had a bad experience ever in my life. For almost 3 months now after making arrangements to for licensing my cars including disc's I still find myself without dics because of the level of incompetence of the officials. I've been running between their two offices Johannesburg Cbd Dept of Transport & Langlaagte license department with no luck. On a number of instances I went to Langlaagte in the mornings and was told to come after 13:00 still even after that excersice I was unsuccessful. It is a futile exercise really and I would love for the Minister to know what kind of people he has in his department. This department is such a disappointment & has such a red tape and a level of mediocrity that hampers with progress. Now I find coughing out money in paying the installment but still don't have my dics. I'm driving with a new GP registration but my car has an old disc with the old registration. What should I do cause I need to work and take my children to school. I'm very disheartened by this situation really.
Helpful (0)
|Replies (0)DS
Dalwyn S
1 reviews | Active since Jan 2020
19 Aug 2024, 09:16
Incompetency of Dept of Transport and Langlaagte license department
I had a bad experience ever in my life. For almost 3 months now after making arrangements to for licensing my cars including disc's I still find myself without dics because of the level of incompetence of the officials. I've been running between their two offices Johannesburg Cbd Dept of Transport & Langlaagte license department with no luck. On a number of instances I went to Langlaagte in the mornings and was told to come after 13:00 still even after that excersice I was unsuccessful. It is a futile exercise really and I would love for the Minister to know what kind of people he has in his department. This department is such a disappointment & has such a red tape and a level of mediocrity that hampers with progress. Now I find coughing out money in paying the installment but still don't have my dics. I'm driving with a new GP registration but my car has an old disc with the old registration. What should I do cause I need to work and take my children to school. I'm very disheartened by this situation really.
0
Replies (0)KM
Keorapetse M
1 reviews | Active since Jan 2020
11 Jun 2024, 09:44
Disappointing Service from Thembi at Department of Public Works Pretoria Office
I recently had an unfortunate encounter with Thembi Hlatshwayo, an official at the Department of Public Works Pretoria office, and I must say it was an incredibly disappointing experience. I reached out to Thembi via telephone regarding a crucial matter of verifying a purchase order I received from someone claiming to be Jessica Warren at dpw.gov.za, who I suspect to be involved in a ****. Despite explaining the urgency of the matter, Thembi seemed disinterested and instructed me to send an email. I promptly followed her instructions, sending an email detailing my concerns, and was assured she would look into it and get back to me. However, it has now been a full 24 hours with no response whatsoever. I've made numerous attempts to reach out to Thembi via phone calls, only to have them dropped, and she has conveniently ignored my messages on WhatsApp. It's truly disheartening to witness such lackadaisical behavior from a government official, especially when dealing with potentially *****ulent activities. The failure to promptly address and investigate such matters not only reflects poorly on Thembi's professionalism but also poses a serious risk to citizens like myself who could fall victim to ****s. If this is the caliber of individuals the government is employing, it's no wonder that issues like ***** and *******ion persist. It's high time for the Department of Public Works to reevaluate its hiring and training processes to ensure that individuals like Thembi Hlatshwayo are held accountable for their negligence and incompetence. I strongly urge others to exercise caution when dealing with the Department of Public Works Pretoria office and to seek assistance elsewhere if faced with similar circumstances.
Helpful (0)
|Replies (0)KM
Keorapetse M
1 reviews | Active since Jan 2020
11 Jun 2024, 09:44
Disappointing Service from Thembi at Department of Public Works Pretoria Office
I recently had an unfortunate encounter with Thembi Hlatshwayo, an official at the Department of Public Works Pretoria office, and I must say it was an incredibly disappointing experience. I reached out to Thembi via telephone regarding a crucial matter of verifying a purchase order I received from someone claiming to be Jessica Warren at dpw.gov.za, who I suspect to be involved in a ****. Despite explaining the urgency of the matter, Thembi seemed disinterested and instructed me to send an email. I promptly followed her instructions, sending an email detailing my concerns, and was assured she would look into it and get back to me. However, it has now been a full 24 hours with no response whatsoever. I've made numerous attempts to reach out to Thembi via phone calls, only to have them dropped, and she has conveniently ignored my messages on WhatsApp. It's truly disheartening to witness such lackadaisical behavior from a government official, especially when dealing with potentially *****ulent activities. The failure to promptly address and investigate such matters not only reflects poorly on Thembi's professionalism but also poses a serious risk to citizens like myself who could fall victim to ****s. If this is the caliber of individuals the government is employing, it's no wonder that issues like ***** and *******ion persist. It's high time for the Department of Public Works to reevaluate its hiring and training processes to ensure that individuals like Thembi Hlatshwayo are held accountable for their negligence and incompetence. I strongly urge others to exercise caution when dealing with the Department of Public Works Pretoria office and to seek assistance elsewhere if faced with similar circumstances.
0
Replies (0)