DA
Desk and Chair
Unclaimed Business
DA
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Desk and Chair
Desk and Chair has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Desk and Chair across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Luvo M
1 reviews | Active since Jan 2020
14 May 2025, 12:02
Save yourself from bad customer service
Extremely poor customer service. I requested a refund for a cancelled order on 30/04/2025 and my money hasn't been refunded to date (14/05/2025). The business doesn't even care to give me an indication of when to expect my money. I'm convinced they are more concerned about their bigger customers (i.e. your Makros and likes) that purchase furniture from them than their ordinary 'sole' customers.
Helpful (0)
|Replies (0)LM
Luvo M
1 reviews | Active since Jan 2020
14 May 2025, 12:02
Save yourself from bad customer service
Extremely poor customer service. I requested a refund for a cancelled order on 30/04/2025 and my money hasn't been refunded to date (14/05/2025). The business doesn't even care to give me an indication of when to expect my money. I'm convinced they are more concerned about their bigger customers (i.e. your Makros and likes) that purchase furniture from them than their ordinary 'sole' customers.
0
Replies (0)HC
Henk C
1 reviews | Active since Jan 2020
25 Feb 2024, 15:48
Very bad service
Ordered a chair about 10 months ago, came just as is, didn't even come in a box, got small damage to the back, nothing major. now the chair's back of the chair is starting to disintegrate. I did try to make contact with them more than a month ago, still no answer. For the price you pay for this chairs this is extremely bad service. Will not recommend to anyone.
Helpful (0)
|Replies (0)HC
Henk C
1 reviews | Active since Jan 2020
25 Feb 2024, 15:48
Very bad service
Ordered a chair about 10 months ago, came just as is, didn't even come in a box, got small damage to the back, nothing major. now the chair's back of the chair is starting to disintegrate. I did try to make contact with them more than a month ago, still no answer. For the price you pay for this chairs this is extremely bad service. Will not recommend to anyone.
0
Replies (0)KH
Kapil H
1 reviews | Active since Jan 2020
3 Oct 2023, 05:55
Not Honouring Warranty
Purchased WAU chair on 26/10/2020 (Order DCQSG1459). I used it for 2 months and since Dec 2020 I have been in CPT winding up my father’s Estate. When I have returned to JHB recently I noticed the material on the chair lifting up. I contacted D&C and spoke to Gareth. He sent out somebody to check the chair. I tried following up multiple times, calls were not returned and when I did get hold of him, I was told they would not honour warranty due to wear and tear. Mind you I rarely used the chair as I was away in CPT and with the ongoing loadshedding I’ve have mostly worked from CPT/the office for the greater part of the last 3 years. The chair would have less than 6 months of actual use. Further to that Gareth’s solution was I use a hair dryer to activate the glue so the material would adhere to the chair. I told Gareth that I believe it’s a faulty batch as I have a friend who bought 2 chairs around the same time as me and both chairs have the material separating from the chair. He told he would speak to management and hasn’t got back to me since 20/09/23.
Helpful (0)
|Replies (0)KH
Kapil H
1 reviews | Active since Jan 2020
3 Oct 2023, 05:55
Not Honouring Warranty
Purchased WAU chair on 26/10/2020 (Order DCQSG1459). I used it for 2 months and since Dec 2020 I have been in CPT winding up my father’s Estate. When I have returned to JHB recently I noticed the material on the chair lifting up. I contacted D&C and spoke to Gareth. He sent out somebody to check the chair. I tried following up multiple times, calls were not returned and when I did get hold of him, I was told they would not honour warranty due to wear and tear. Mind you I rarely used the chair as I was away in CPT and with the ongoing loadshedding I’ve have mostly worked from CPT/the office for the greater part of the last 3 years. The chair would have less than 6 months of actual use. Further to that Gareth’s solution was I use a hair dryer to activate the glue so the material would adhere to the chair. I told Gareth that I believe it’s a faulty batch as I have a friend who bought 2 chairs around the same time as me and both chairs have the material separating from the chair. He told he would speak to management and hasn’t got back to me since 20/09/23.
0
Replies (0)PM
fA
francisco A
1 reviews | Active since Jan 2020
18 Jan 2022, 08:40
Desk and Chair
Desk and Chair is definitely recommended. Their customer service is by far the best that I have experienced. Excellent service, love our chairs. Much needed with working from home. No more lower back pain. Highly recommended and much needed for most of us working from home!!!
Helpful (0)
|Replies (0)fA
francisco A
1 reviews | Active since Jan 2020
18 Jan 2022, 08:40
Desk and Chair
Desk and Chair is definitely recommended. Their customer service is by far the best that I have experienced. Excellent service, love our chairs. Much needed with working from home. No more lower back pain. Highly recommended and much needed for most of us working from home!!!
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Replies (0)JR
MS
Megan S
1 reviews | Active since Jan 2020
26 Oct 2021, 07:11
Excellent service, love our chairs
Very good quality good prices. Top class service. Much needed with working from home. No more lower back pain. Highly recommended and much needed for most of us working from home!!!
Helpful (0)
|Replies (0)MO
Monique O
1 reviews | Active since Jan 2020
30 Jul 2021, 14:14
Very good service
I Am really impressed with the excellent service I received from Desk and Chair online. I Am really happy with my office chairs, they are just perfect. Thank you very much!! And they were delivered so fast!
Helpful (0)
|Replies (0)MO
Monique O
1 reviews | Active since Jan 2020
30 Jul 2021, 14:14
Very good service
I Am really impressed with the excellent service I received from Desk and Chair online. I Am really happy with my office chairs, they are just perfect. Thank you very much!! And they were delivered so fast!
0
Replies (0)