Dewhot
Claimed Business
|3.3|3 Reviews (last 12 months)|This business does not respond to reviews
Dewhot
Claimed Business
|3.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
3.3|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFH
JR
John R
1 reviews | Active since Jan 2020
17 Oct 2025, 07:48
Dewhot - Redeemed
I would like to report back regarding the response I received from Dewhot since my previous review. After some time of silence, I was contacted by phone. Dewhot apologised and asked of me if I would accept a replacement geyser. I accepted the apology and received a new unit. It is installed and I am happy to say that it is working properly - similar to my first geyser. Dewhot, it took a little ‘back and forth’, but you redeemed yourselves in a civilised manner. Thank you for restoring trust in your product.
Helpful (0)
|Replies (0)JR
John R
1 reviews | Active since Jan 2020
17 Oct 2025, 07:48
Dewhot - Redeemed
I would like to report back regarding the response I received from Dewhot since my previous review. After some time of silence, I was contacted by phone. Dewhot apologised and asked of me if I would accept a replacement geyser. I accepted the apology and received a new unit. It is installed and I am happy to say that it is working properly - similar to my first geyser. Dewhot, it took a little ‘back and forth’, but you redeemed yourselves in a civilised manner. Thank you for restoring trust in your product.
0
Replies (0)JR
John R
1 reviews | Active since Jan 2020
10 Oct 2025, 14:00
Disappointing after sales service
I have had a 16l Constant Temp geyser for almost 3 years now and am very happy with the performance. Based on the experience with the 16l, I recently bought a 12l Constant Temp geyser from the Durban factory. This geyser responded very quickly, reached the set temp and stabilised quicker than the 16l. However, only for 3 minutes before it shut off. I tried 2 x new regulators as well as new batteries to no avail. After just 3 days I returned it to the factory - and now the struggle. I was even told that I would have to pay for the repair to an ‘un-tampered with’ unit. I demanded a refund instead of a replacement, for I really do not wish to deal with people whose warranty does not seem to be worth much. And now, Dewhot have gone silent..
Helpful (0)
|Replies (0)JR
John R
1 reviews | Active since Jan 2020
10 Oct 2025, 14:00
Disappointing after sales service
I have had a 16l Constant Temp geyser for almost 3 years now and am very happy with the performance. Based on the experience with the 16l, I recently bought a 12l Constant Temp geyser from the Durban factory. This geyser responded very quickly, reached the set temp and stabilised quicker than the 16l. However, only for 3 minutes before it shut off. I tried 2 x new regulators as well as new batteries to no avail. After just 3 days I returned it to the factory - and now the struggle. I was even told that I would have to pay for the repair to an ‘un-tampered with’ unit. I demanded a refund instead of a replacement, for I really do not wish to deal with people whose warranty does not seem to be worth much. And now, Dewhot have gone silent..
0
Replies (0)