I had an issue and it was resolved in 15 Hrs considering I had purchased the software 14 months prior

I had an issue and it was resolved in 15 Hrs considering I had purchased the software 14 months prior. With that I was also given the opportunity to upgrade at no extra cost due to the nature of my issue. There after there was a special promo which i jumped at the super low price which was ordered delivered and I installed all within 24 Hrs.