DS
DIOR South Africa
Unclaimed Business
DS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About DIOR South Africa
DIOR South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked DIOR South Africa across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Lisel S
1 reviews | Active since Jan 2020
17 Aug 2025, 14:41
Dior, less attitude and maybe a bit more consideration
I’ve been using Dior most of life and since it landed on our s****s. I bought most of the Dior products through a patient, now retired. I went today to get a sample of a foundation, different from my usual Dior foundation. I need to try this on my skin being a different formula from my usual one. Not only was the sales person unfriendly, she refused to even listen to what I had to say. Her answer was a decisive ‘no’ and that was it. Not interested in suggestions at all. Furthermore I was told that I had to book a consult with her so she could do my make up before buying the foundation. Honestly? Dior, is this how you treat your decades long clients? Not happening! Unfriendly, uppity and deliberate unhelpful behaviour by your staff is not going to keep me shopping there, sorry
Helpful (0)
|Replies (0)LS
Lisel S
1 reviews | Active since Jan 2020
17 Aug 2025, 14:41
Dior, less attitude and maybe a bit more consideration
I’ve been using Dior most of life and since it landed on our s****s. I bought most of the Dior products through a patient, now retired. I went today to get a sample of a foundation, different from my usual Dior foundation. I need to try this on my skin being a different formula from my usual one. Not only was the sales person unfriendly, she refused to even listen to what I had to say. Her answer was a decisive ‘no’ and that was it. Not interested in suggestions at all. Furthermore I was told that I had to book a consult with her so she could do my make up before buying the foundation. Honestly? Dior, is this how you treat your decades long clients? Not happening! Unfriendly, uppity and deliberate unhelpful behaviour by your staff is not going to keep me shopping there, sorry
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Replies (0)FK
Fozia K
1 reviews | Active since Jan 2020
30 Dec 2024, 15:31
Dior Liquid Liner Faulty and no after sales Assistance
I purchased a Dior liner and it did not work from onset I took it back numerous times and I was unable to get assistance It’s been going on for over two years and I’m so fed up as the item was pricy, the consultant at gateway did admit that it was a manufacturing defect but would not let me even send it in for testing. I feel if this is the after sales service of Dior I will not be supporting it.
Helpful (0)
|Replies (0)FK
Fozia K
1 reviews | Active since Jan 2020
30 Dec 2024, 15:31
Dior Liquid Liner Faulty and no after sales Assistance
I purchased a Dior liner and it did not work from onset I took it back numerous times and I was unable to get assistance It’s been going on for over two years and I’m so fed up as the item was pricy, the consultant at gateway did admit that it was a manufacturing defect but would not let me even send it in for testing. I feel if this is the after sales service of Dior I will not be supporting it.
0
Replies (0)SS
Shashi S
1 reviews | Active since Jan 2020
19 Feb 2024, 09:38
Disappointing quality of Dior Hypnotic Poison
We purchased a Dior Hypnotic Poison perfume. The quality of the perfume is terrible. The perfume does not last as long as they used to. It's very disappointing to pay about R 3,000 and the quality has deteriorated from how Dior used to manufacture them.
Helpful (0)
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Shashi S
1 reviews | Active since Jan 2020
19 Feb 2024, 09:38
Disappointing quality of Dior Hypnotic Poison
We purchased a Dior Hypnotic Poison perfume. The quality of the perfume is terrible. The perfume does not last as long as they used to. It's very disappointing to pay about R 3,000 and the quality has deteriorated from how Dior used to manufacture them.
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Replies (0)DP
Dee P
1 reviews | Active since Jan 2020
24 Jan 2024, 11:41
PRODUCT NOT SUITABLE - DIOR IGNORED MY ISSUE SINCE MARCH 2023
it is utterly dissappointing that a luxury brand like dior offers such poor customer service. march 2023 - I sent through my concerns to Rookaya about the foundation and lipstick I purchased a edgars gateway. the message was read and no response. I sent another message and the response was sorry about that. i was surprised considering I had spent so much and was unhappy. this sunday while searching online, I logged a complaint on the dior site and was almost immediately contacted by Nafeesa. I explained the situation, also that I had no receipts. Nafeesa then arranged with edgars pavillion for the refund to be processed. this morning I also found a serum from the same purchase that was a waste of money and not suitable for oily skin. nafeesah says she can no longer help, no real solution offered now. more inconvieniece. the make up manager from edgars called - not willing to assist with the serum issue. nafeesah says "you can address with edgars please. I cannot discuss any further as they have spoken to you" "unfortunately as this is escalated to edgars gateway now it can only be sorted by them and no other store" YET ALL WEEK IT WAS FINE FOR EDGARS PAVILLION TO ASSIST. talk about no customer service, its no wonder I was ignored initially in march 2023 by the sales consultant.
Helpful (0)
|Replies (0)DP
Dee P
1 reviews | Active since Jan 2020
24 Jan 2024, 11:41
PRODUCT NOT SUITABLE - DIOR IGNORED MY ISSUE SINCE MARCH 2023
it is utterly dissappointing that a luxury brand like dior offers such poor customer service. march 2023 - I sent through my concerns to Rookaya about the foundation and lipstick I purchased a edgars gateway. the message was read and no response. I sent another message and the response was sorry about that. i was surprised considering I had spent so much and was unhappy. this sunday while searching online, I logged a complaint on the dior site and was almost immediately contacted by Nafeesa. I explained the situation, also that I had no receipts. Nafeesa then arranged with edgars pavillion for the refund to be processed. this morning I also found a serum from the same purchase that was a waste of money and not suitable for oily skin. nafeesah says she can no longer help, no real solution offered now. more inconvieniece. the make up manager from edgars called - not willing to assist with the serum issue. nafeesah says "you can address with edgars please. I cannot discuss any further as they have spoken to you" "unfortunately as this is escalated to edgars gateway now it can only be sorted by them and no other store" YET ALL WEEK IT WAS FINE FOR EDGARS PAVILLION TO ASSIST. talk about no customer service, its no wonder I was ignored initially in march 2023 by the sales consultant.
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Replies (0)SC
SUE C
1 reviews | Active since Jan 2020
18 Dec 2023, 23:26
Dior rarely ever has stock!
The best makeup brand to buy is DIOR. Unfortunately the shopping experience is terrible! Dior does not replenish stock at their actual stores nor do they care to replenish online stock. I called all the stores in JHB/PRETORIA (willing to drive to them to purchase) and none of them have foundation or concealer in my shade (a very popular shade). A common naturals eyeshadow pallet and blush is also unavailable for extended time frames. The most common stuff women need like foundation and concealer (in the correct shade) should always be available as this is whats makes the “FACE OF DIOR”.
Helpful (0)
|Replies (0)SC
SUE C
1 reviews | Active since Jan 2020
18 Dec 2023, 23:26
Dior rarely ever has stock!
The best makeup brand to buy is DIOR. Unfortunately the shopping experience is terrible! Dior does not replenish stock at their actual stores nor do they care to replenish online stock. I called all the stores in JHB/PRETORIA (willing to drive to them to purchase) and none of them have foundation or concealer in my shade (a very popular shade). A common naturals eyeshadow pallet and blush is also unavailable for extended time frames. The most common stuff women need like foundation and concealer (in the correct shade) should always be available as this is whats makes the “FACE OF DIOR”.
0
Replies (0)HT
Homeboy T
1 reviews | Active since Jan 2020
30 Oct 2023, 06:42
**** Elixir Dior Perfum
Bought a **** Elixir Sauvage perfume in March 2023. This expensive perfume hardly lasts 3 hours on either my skin or clothes, the projection and sillage is zero. I returned this bottle to them in May and upto now they haven't resolved this issue and they are busy defending their underperforming and super expensive Elixir. Will never buy any Dior product again due to their lack of Customer Care knowledge.
Helpful (0)
|Replies (0)HT
Homeboy T
1 reviews | Active since Jan 2020
30 Oct 2023, 06:42
**** Elixir Dior Perfum
Bought a **** Elixir Sauvage perfume in March 2023. This expensive perfume hardly lasts 3 hours on either my skin or clothes, the projection and sillage is zero. I returned this bottle to them in May and upto now they haven't resolved this issue and they are busy defending their underperforming and super expensive Elixir. Will never buy any Dior product again due to their lack of Customer Care knowledge.
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Replies (0)ID
Ingrid D
1 reviews | Active since Jan 2020
19 Nov 2022, 08:30
Dior south africe online fraud
I received the wors service from Dior online menlyn store the last week. I ordered an online parcel and Dior indstructed the courier to deliver to the incorrect address. It took me days to get this confirmation from them. They then expected me to collect the parcel from the incorrect address. I request a refund or a new parcel and I am yet to receive anything. I suspect fraudelnt activities here. Be careful of ordering online - you will lose money
Helpful (0)
|Replies (0)ID
Ingrid D
1 reviews | Active since Jan 2020
19 Nov 2022, 08:30
Dior south africe online fraud
I received the wors service from Dior online menlyn store the last week. I ordered an online parcel and Dior indstructed the courier to deliver to the incorrect address. It took me days to get this confirmation from them. They then expected me to collect the parcel from the incorrect address. I request a refund or a new parcel and I am yet to receive anything. I suspect fraudelnt activities here. Be careful of ordering online - you will lose money
0
Replies (0)DP
Deborah P
1 reviews | Active since Jan 2020
19 Aug 2022, 20:40
False and misleading information about Dior's Forever Skin Glow and Natural Nude Foundations.
Both attendants today (Friday 19 August 2022) at Dior Edgars, Sandton City Mall, Johannesburg were emphatic that all Dior make-up is "natural". In other words, it is fragrance-free and any fragrant scent is inherent in the ingredient/s used. One of the attendants pointed out that if there was fragrance (perfume) in their products it would be listed as an ingredient but since it isn't, it is not. When I asked for a detailed list of ingredients I was told that the store does not have this information. I was led to believe a lie that Dior Forever Natural Nude and Dior Forever Skin Glow do not contain fragrance (perfume) when in fact they do and IT IS listed right there on the packaging for everyone, including their staff to read. What kind of high end make-up brand does not properly train their staff and provide them with proper product information? I do not wear perfume on my face as it can aggravate my hyper-***mentation and irritate my eyes. It is both irresponsible and misleading to the extent that a false advertising claim could be lodged. Shame on you Dior South Africa!
Helpful (0)
|Replies (0)DP
Deborah P
1 reviews | Active since Jan 2020
19 Aug 2022, 20:40
False and misleading information about Dior's Forever Skin Glow and Natural Nude Foundations.
Both attendants today (Friday 19 August 2022) at Dior Edgars, Sandton City Mall, Johannesburg were emphatic that all Dior make-up is "natural". In other words, it is fragrance-free and any fragrant scent is inherent in the ingredient/s used. One of the attendants pointed out that if there was fragrance (perfume) in their products it would be listed as an ingredient but since it isn't, it is not. When I asked for a detailed list of ingredients I was told that the store does not have this information. I was led to believe a lie that Dior Forever Natural Nude and Dior Forever Skin Glow do not contain fragrance (perfume) when in fact they do and IT IS listed right there on the packaging for everyone, including their staff to read. What kind of high end make-up brand does not properly train their staff and provide them with proper product information? I do not wear perfume on my face as it can aggravate my hyper-***mentation and irritate my eyes. It is both irresponsible and misleading to the extent that a false advertising claim could be lodged. Shame on you Dior South Africa!
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