Inconsistent pricing

I'm currently doing washing at the Blackheath-branch once a week - it's the closest branch to where I reside. On arrival today was it clear that they were too busy. Advice was that I must wait. Only on my referred inquiry was I referred to the Melville-branch. Of which I had to find the location myself - no directions were given.

On arrival at the Melville branch (all the way & especially from Blackheath) I am told that the cost of a load is R1 more in comparison to the Blackheath-branch.

I really don't appreciate this inconsistency and would like an explanation and my money back.

Thanks in advance for your assistance!