Fraudulent Site: www.discountappliances.co.za

I made a payment through paystack on 10/01/2023 from www.discountappliances.co.za and I still haven’t received my package. I have emailed the merchant multiple times and still no response. I would like to obtain a refund. The worst experience ever, the only thing they will do perfectly is to collecting money to nobody knows where. The only thing that will help me at this point is to get my money back because clearly they don't want to deliver my order, l don’t get response when l call, email or WhatsApp but automated machine.