***** case not handled Faily , i call everyday and nothing is done

I am writing to formally express my dissatisfaction regarding the handling of my ***** investigation cases, reference numbers ***1 and ***0.

The initial ***** case (***1) was opened on 24 April after *****ulent activity occurred involving a Capitec account. At the time, I was informed that Capitec had been contacted immediately and that the *****ster’s account had been frozen. A police case was also opened, and all required documents were submitted to Discovery. Despite following up almost daily, I only received feedback on 18 May stating that Capitec allegedly advised that the funds had already been utilized. This response raised serious concerns because I had repeatedly been assured that the account was frozen immediately after the ***** was reported.

I then questioned the investigating officer on how the funds could have been utilized if the account had supposedly been frozen immediately. Following this, the matter was reopened under case number ***0 on 18 May. Since then, I have continued calling daily and have repeatedly been told that Discovery is still requesting statements from Capitec. I am extremely frustrated, I believe this matter has not been handled fairly or with the seriousness expected from Discovery Bank.