dN
damien N
1 reviews | Active since Nov 2015
26 May 2026, 06:37
now a ****ty bank.
banking with discovery for just over 4 years last night I transferred 400 from my vitality savings to my transaction account to with draw when I tried at the ATM it said insufficient funds. I had to move another 400 to withdraw again, I don't understand where the 1st 400 went to cause the statements show jack ****, discovery please stop taking peoples hard earned money, I want answers on the money and a refund cause **** its becoming frustrating.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
26 May 2026, 06:45Hi Damien,
Thank you for bringing this matter to our attention, and I’m sorry to hear about your experience.
I understand how concerning and frustrating this must be. I will investigate the transaction in detail, including the transfer from your Vitality Savings Account and the subsequent ATM withdrawal attempt, to determine what may have occurred. I will get back to you as soon as possible with feedback and a clear explanation.
Thank you for your patience while I look into this for you.
Kind regards,
Marusha
Thank you for bringing this matter to our attention, and I’m sorry to hear about your experience.
I understand how concerning and frustrating this must be. I will investigate the transaction in detail, including the transfer from your Vitality Savings Account and the subsequent ATM withdrawal attempt, to determine what may have occurred. I will get back to you as soon as possible with feedback and a clear explanation.
Thank you for your patience while I look into this for you.
Kind regards,
Marusha
Best regards,
Discovery Bank's reply26 May 2026, 06:45
Official
Hi Damien,
Thank you for bringing this matter to our attention, and I’m sorry to hear about your experience.
I understand how concerning and frustrating this must be. I will investigate the transaction in detail, including the transfer from your Vitality Savings Account and the subsequent ATM withdrawal attempt, to determine what may have occurred. I will get back to you as soon as possible with feedback and a clear explanation.
Thank you for your patience while I look into this for you.
Kind regards,
Marusha
Thank you for bringing this matter to our attention, and I’m sorry to hear about your experience.
I understand how concerning and frustrating this must be. I will investigate the transaction in detail, including the transfer from your Vitality Savings Account and the subsequent ATM withdrawal attempt, to determine what may have occurred. I will get back to you as soon as possible with feedback and a clear explanation.
Thank you for your patience while I look into this for you.
Kind regards,
Marusha
Best regards,
dN
damien N's updateReviewer Update
26 May 2026, 10:14Thank You Marusha
*** is my i.d number of needed
*** is my i.d number of needed
dN
damien N's update26 May 2026, 10:14
Reviewer Update
Thank You Marusha
*** is my i.d number of needed
*** is my i.d number of needed
Discovery Bank's replyOfficial
26 May 2026, 13:50Hi Damien,
I have looked through your transactions and balances and I understand how confusing and frustrating this can be, especially when you’ve just transferred funds and expect them to be available right away. Let me explain what may have happened.
When you transferred money from your Vitality Savings Account to your transaction account, the R400 does reflect in your balance. However, your available balance (the amount you can actually use) may be affected by pending transactions.
Pending transactions are payments or card swipes that have been authorised but not yet fully processed by the merchant. These amounts are temporarily held and reduce your available balance, even if they haven’t fully gone off your account yet.
So, what likely happened is:
You transferred R400 into your transaction account.
At the same time, you had pending transactions already on your account.
These pending amounts reduced what was available to withdraw, even if your total balance looked sufficient.
As a result, the withdrawal was declined due to insufficient available funds.
To avoid this in future, it helps to check your available balance (not just your total balance) before making a withdrawal, as this reflects what you can actually spend.
Let me know if there is anything else I can assist you with. I am happy to provide clarity on anything.
Kind regards,
Marusha
I have looked through your transactions and balances and I understand how confusing and frustrating this can be, especially when you’ve just transferred funds and expect them to be available right away. Let me explain what may have happened.
When you transferred money from your Vitality Savings Account to your transaction account, the R400 does reflect in your balance. However, your available balance (the amount you can actually use) may be affected by pending transactions.
Pending transactions are payments or card swipes that have been authorised but not yet fully processed by the merchant. These amounts are temporarily held and reduce your available balance, even if they haven’t fully gone off your account yet.
So, what likely happened is:
You transferred R400 into your transaction account.
At the same time, you had pending transactions already on your account.
These pending amounts reduced what was available to withdraw, even if your total balance looked sufficient.
As a result, the withdrawal was declined due to insufficient available funds.
To avoid this in future, it helps to check your available balance (not just your total balance) before making a withdrawal, as this reflects what you can actually spend.
Let me know if there is anything else I can assist you with. I am happy to provide clarity on anything.
Kind regards,
Marusha
Best regards,
Discovery Bank's reply26 May 2026, 13:50
Official
Hi Damien,
I have looked through your transactions and balances and I understand how confusing and frustrating this can be, especially when you’ve just transferred funds and expect them to be available right away. Let me explain what may have happened.
When you transferred money from your Vitality Savings Account to your transaction account, the R400 does reflect in your balance. However, your available balance (the amount you can actually use) may be affected by pending transactions.
Pending transactions are payments or card swipes that have been authorised but not yet fully processed by the merchant. These amounts are temporarily held and reduce your available balance, even if they haven’t fully gone off your account yet.
So, what likely happened is:
You transferred R400 into your transaction account.
At the same time, you had pending transactions already on your account.
These pending amounts reduced what was available to withdraw, even if your total balance looked sufficient.
As a result, the withdrawal was declined due to insufficient available funds.
To avoid this in future, it helps to check your available balance (not just your total balance) before making a withdrawal, as this reflects what you can actually spend.
Let me know if there is anything else I can assist you with. I am happy to provide clarity on anything.
Kind regards,
Marusha
I have looked through your transactions and balances and I understand how confusing and frustrating this can be, especially when you’ve just transferred funds and expect them to be available right away. Let me explain what may have happened.
When you transferred money from your Vitality Savings Account to your transaction account, the R400 does reflect in your balance. However, your available balance (the amount you can actually use) may be affected by pending transactions.
Pending transactions are payments or card swipes that have been authorised but not yet fully processed by the merchant. These amounts are temporarily held and reduce your available balance, even if they haven’t fully gone off your account yet.
So, what likely happened is:
You transferred R400 into your transaction account.
At the same time, you had pending transactions already on your account.
These pending amounts reduced what was available to withdraw, even if your total balance looked sufficient.
As a result, the withdrawal was declined due to insufficient available funds.
To avoid this in future, it helps to check your available balance (not just your total balance) before making a withdrawal, as this reflects what you can actually spend.
Let me know if there is anything else I can assist you with. I am happy to provide clarity on anything.
Kind regards,
Marusha
Best regards,