Discovery Vitality — 5 months of missing points, 38 days of silence after reporting

My Vitality points have not been allocated since January 2026. I reported this on 20 April 2026 (reference: 12005635625). I supp**** all requested till slips promptly. Discovery's own stated resolution time is 3 business days. It has now been 38 days. No resolution. No proactive update. Not a single phone call. Their complaints line exists to absorb complaints, not resolve them. Every interaction produces a reference number and nothing else. I am now pursuing escalation through the National Consumer Commission and the relevant Ombudsman. I am also formally reviewing whether to continue holding a full Discovery product suite — health, life, insure, and bank — with a provider that cannot honour a 3-day SLA over a 38-day period. If you are considering Discovery Vitality, factor in that when the programme fails to deliver on its contractual obligations, their complaints process is effectively non-functional.