DIYSHOP.CO.ZA
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About DIYSHOP.CO.ZA
DIYSHOP.CO.ZA has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked DIYSHOP.CO.ZA across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Adenaan K
1 reviews | Active since Jan 2020
15 Dec 2025, 15:07
Excellent honest service
Excellent service. Thank you so much for your honest and very fast service. Thank you for great fast friendly feedback as well. I will definitely buy more from you. It was my first time and i was afraid that i would not get the item. Item even arrived earlier than what i expected Thank you
Helpful (0)
|Replies (0)AK
Adenaan K
1 reviews | Active since Jan 2020
15 Dec 2025, 15:07
Excellent honest service
Excellent service. Thank you so much for your honest and very fast service. Thank you for great fast friendly feedback as well. I will definitely buy more from you. It was my first time and i was afraid that i would not get the item. Item even arrived earlier than what i expected Thank you
0
Replies (0)AD
Anton D
1 reviews | Active since Jan 2020
26 Jun 2025, 10:40
Excellent Service from DIYSHOP.. 10/10
I placed an online order on a Sunday but accidentally ordered the wrong size. First thing Monday morning, I contacted DIYSHOP to correct my mistake. They were incredibly helpful — after I paid in the small price difference, they quickly updated the invoice and dispatched my corrected order the same day. My package arrived at my doorstep just three days later. Fast, efficient, and professional service all around! Highly recommended. One small suggestion: please consider displaying your telephone number more clearly on your website — it would make contacting you even easier.
Helpful (0)
|Replies (0)AD
Anton D
1 reviews | Active since Jan 2020
26 Jun 2025, 10:40
Excellent Service from DIYSHOP.. 10/10
I placed an online order on a Sunday but accidentally ordered the wrong size. First thing Monday morning, I contacted DIYSHOP to correct my mistake. They were incredibly helpful — after I paid in the small price difference, they quickly updated the invoice and dispatched my corrected order the same day. My package arrived at my doorstep just three days later. Fast, efficient, and professional service all around! Highly recommended. One small suggestion: please consider displaying your telephone number more clearly on your website — it would make contacting you even easier.
0
Replies (0)EO
Erich O
1 reviews | Active since Jan 2020
27 Nov 2024, 08:04
Dishonest Practices and Terrible Customer Service
I had a terrible experience with DIYSHOP. I ordered drip tape from their website, selecting the 23-metre option from their drop-down menu. When it arrived, I realised the item wasn’t fit for purpose and couldn’t be used. I called their contact number to discuss a return, but the person who answered was incredibly rude and unhelpful. They claimed that the item was non-refundable because it was a “custom measurement.” This is nonsense—the 23-metre option is clearly listed as a standard selection on their website. If it’s a standard option, why wouldn’t they accept the return and resell it to another customer? It feels like nothing more than an excuse to avoid honouring returns. This kind of dishonest practice and poor customer service is unacceptable. I wouldn’t recommend dealing with DIYSHOP — beware if you’re considering making a purchase.
Helpful (0)
|Replies (0)EO
Erich O
1 reviews | Active since Jan 2020
27 Nov 2024, 08:04
Dishonest Practices and Terrible Customer Service
I had a terrible experience with DIYSHOP. I ordered drip tape from their website, selecting the 23-metre option from their drop-down menu. When it arrived, I realised the item wasn’t fit for purpose and couldn’t be used. I called their contact number to discuss a return, but the person who answered was incredibly rude and unhelpful. They claimed that the item was non-refundable because it was a “custom measurement.” This is nonsense—the 23-metre option is clearly listed as a standard selection on their website. If it’s a standard option, why wouldn’t they accept the return and resell it to another customer? It feels like nothing more than an excuse to avoid honouring returns. This kind of dishonest practice and poor customer service is unacceptable. I wouldn’t recommend dealing with DIYSHOP — beware if you’re considering making a purchase.
0
Replies (0)JN
Jaco N
1 reviews | Active since Jan 2020
26 Nov 2024, 08:58
Anti Israel Business
I don't know why businesses get politically involved when they work with and rely on the public. Received the items alright, but with a "Free Palestine, Boycott Israel" plastered over the delivery note. I am disgusted. Don't force your political ideology down my throat, last time I visit this shop.
Helpful (0)
|Replies (0)JN
Jaco N
1 reviews | Active since Jan 2020
26 Nov 2024, 08:58
Anti Israel Business
I don't know why businesses get politically involved when they work with and rely on the public. Received the items alright, but with a "Free Palestine, Boycott Israel" plastered over the delivery note. I am disgusted. Don't force your political ideology down my throat, last time I visit this shop.
0
Replies (0)PS
PS
ND
Niel D
1 reviews | Active since Jan 2020
5 Mar 2024, 17:28
RUDE service and FAULTY and COMPROMISED gate motor and batteries
I purchased a Centurion Gate motor sliding D5 smart kit on the 20th September 2023 . As this was an expensive item I called the number to see if everything was legit and then proceeded to purchase .The delivery too little longer than expected and finally arrived and I was relieved . I was renovating at the time and only fitted in the gate motor in around October /November , when trying to install with a certified gate motor installer , he mentioned there is something wrong with this and does not want to activate , I then phoned Centurion head to find out why the gate motor doesn't want to work , they informed me that I should come in and they will assess it . when I arrived at Centurion in kaya sands they informed that the warranty had expired already on the motor and digital board , I was very upset and phoned DIY shop , the person Eddie was irate and did not deal well with the service person , eventually centurion replaced the digital board for and then contacted DIY and said that was most unprofessional , old motor and part sold well after warranty expiry . my problem was solved and then installed , it was not even 2 months later and the batteries were dead so these batteries were old or expired , when I called I came upon the rudest most arrogant man that did not want to give me his name , he blamed this on loadhshedding even though I have solar and told him so - he was so rude and told me to go and complain on social media he doesn't not care .- I did not like his arrogance . .I will definitely not deal with these people again .
Helpful (0)
|Replies (0)ND
Niel D
1 reviews | Active since Jan 2020
5 Mar 2024, 17:28
RUDE service and FAULTY and COMPROMISED gate motor and batteries
I purchased a Centurion Gate motor sliding D5 smart kit on the 20th September 2023 . As this was an expensive item I called the number to see if everything was legit and then proceeded to purchase .The delivery too little longer than expected and finally arrived and I was relieved . I was renovating at the time and only fitted in the gate motor in around October /November , when trying to install with a certified gate motor installer , he mentioned there is something wrong with this and does not want to activate , I then phoned Centurion head to find out why the gate motor doesn't want to work , they informed me that I should come in and they will assess it . when I arrived at Centurion in kaya sands they informed that the warranty had expired already on the motor and digital board , I was very upset and phoned DIY shop , the person Eddie was irate and did not deal well with the service person , eventually centurion replaced the digital board for and then contacted DIY and said that was most unprofessional , old motor and part sold well after warranty expiry . my problem was solved and then installed , it was not even 2 months later and the batteries were dead so these batteries were old or expired , when I called I came upon the rudest most arrogant man that did not want to give me his name , he blamed this on loadhshedding even though I have solar and told him so - he was so rude and told me to go and complain on social media he doesn't not care .- I did not like his arrogance . .I will definitely not deal with these people again .
0
Replies (0)JW
Jaco W
1 reviews | Active since Jan 2020
7 Feb 2024, 10:56
DONT PURCHASE ELECTRICAL FROM DIY SHOP
I PURCHASED A RELAY ONLINE FROM THEM DELIVERY WAS FAST HOWEVER I HAD AN OUT OF BOX FAILURE UNIT WAS FAULTY DIY SHOP SAY THEY DONT TEST UNITS BEFOR SHIPPING AND THEY DONT REFUND FAULTY ITEMS
Helpful (0)
|Replies (0)JW
Jaco W
1 reviews | Active since Jan 2020
7 Feb 2024, 10:56
DONT PURCHASE ELECTRICAL FROM DIY SHOP
I PURCHASED A RELAY ONLINE FROM THEM DELIVERY WAS FAST HOWEVER I HAD AN OUT OF BOX FAILURE UNIT WAS FAULTY DIY SHOP SAY THEY DONT TEST UNITS BEFOR SHIPPING AND THEY DONT REFUND FAULTY ITEMS
0
Replies (0)