D
DMX
Unclaimed Business
D
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZA
Zeenat A
1 reviews | Active since Jan 2020
11 Jun 2020, 12:43
DMX AFRICA lies about installation of mirror screen and fails to refund
In September 2019, we were contacted by Odette Liebner from DMX Africa with a sales pitch that their company "assists the Retail Industry to elevate the customer experience through our solutions by providing audio, visual and scenting solutions." This was followed by incessant phone calls with requests to meet with the Director of our company. At the end of October 2019, we relented and agreed to a meeting to have the products presented to us. During the meeting, a presentation was made of a unique Audio-visual screen that was limited in South Africa. The main selling point was that the screen would act as a dual screen and mirror, which once a person approached the screen, it would automatically transform into a mirror. Based on this selling point, Vesuvio Jewellers considered that a mirror/screen would have a novel effect for a new store that was to be opened in Fourways Mall. A hefty deposit was made to secure the product and instructions were given to shop-fitters to ensure the carpentry for accommodating this screen was made. Installation was scheduled for end of February 2020. Once again, we were incessantly harassed to sign paperwork authorising DMX Africa to upload visual content to the screen. The requirements for the type of content was not clearly explained upon installation or prior to installation, and was hidden in the paperwork that only specific resolutions would be allowed. Once the screen was installed, it was discovered that the mirror effect was not included. Installers indicated to us that : "Samsung no longer manufacture the mirror screen and we supplied you with the last one in South Africa and that the functionality of the sensor doesn’t work anymore because it has been discontinued by them - apologies it’s out of DMX control." This was not disclosed to Vesuvio Jewellers upon installation. Once this was made evident, we immediately requested a refund and suspension of all service agreements with DMX, seeing as we did not get what we paid for. Since then DMX Africa have compounded the issue with lies about installing a used sensor from a demo-model screen and then ordering a "spare part" sensor. This was unacceptable, added to the patronising tone Ms Leibner took. There has been lie upon lie and failure to resolve the situation, The company has also continued to charge for services not rendered including during the lockdown period when no services were rendered. This company is only in it for the sales and exorbitant service costs for items not used nor installed.
Helpful (0)
|Replies (0)ZA
Zeenat A
1 reviews | Active since Jan 2020
11 Jun 2020, 12:43
DMX AFRICA lies about installation of mirror screen and fails to refund
In September 2019, we were contacted by Odette Liebner from DMX Africa with a sales pitch that their company "assists the Retail Industry to elevate the customer experience through our solutions by providing audio, visual and scenting solutions." This was followed by incessant phone calls with requests to meet with the Director of our company. At the end of October 2019, we relented and agreed to a meeting to have the products presented to us. During the meeting, a presentation was made of a unique Audio-visual screen that was limited in South Africa. The main selling point was that the screen would act as a dual screen and mirror, which once a person approached the screen, it would automatically transform into a mirror. Based on this selling point, Vesuvio Jewellers considered that a mirror/screen would have a novel effect for a new store that was to be opened in Fourways Mall. A hefty deposit was made to secure the product and instructions were given to shop-fitters to ensure the carpentry for accommodating this screen was made. Installation was scheduled for end of February 2020. Once again, we were incessantly harassed to sign paperwork authorising DMX Africa to upload visual content to the screen. The requirements for the type of content was not clearly explained upon installation or prior to installation, and was hidden in the paperwork that only specific resolutions would be allowed. Once the screen was installed, it was discovered that the mirror effect was not included. Installers indicated to us that : "Samsung no longer manufacture the mirror screen and we supplied you with the last one in South Africa and that the functionality of the sensor doesn’t work anymore because it has been discontinued by them - apologies it’s out of DMX control." This was not disclosed to Vesuvio Jewellers upon installation. Once this was made evident, we immediately requested a refund and suspension of all service agreements with DMX, seeing as we did not get what we paid for. Since then DMX Africa have compounded the issue with lies about installing a used sensor from a demo-model screen and then ordering a "spare part" sensor. This was unacceptable, added to the patronising tone Ms Leibner took. There has been lie upon lie and failure to resolve the situation, The company has also continued to charge for services not rendered including during the lockdown period when no services were rendered. This company is only in it for the sales and exorbitant service costs for items not used nor installed.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Nov 2016, 10:08
DMX taking advantage of customers
<p>We signed a DMX contract and changed the 24 month contract to monthly.</p> <p>They initiated the contract and now refuse to accept the changed contract. Surely they should have objected prior to initiating the contract.</p>
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Anonymous
1 reviews | Active since Jan 2020
15 Nov 2016, 10:08
DMX taking advantage of customers
<p>We signed a DMX contract and changed the 24 month contract to monthly.</p> <p>They initiated the contract and now refuse to accept the changed contract. Surely they should have objected prior to initiating the contract.</p>
0
Replies (0)