Worse service received from Domino's Durban North

Worse service received from Durban North Domino's I had to wait for 1hr and 45 mins to receive my food and when receive it was cold Spoke t9 the delivery driver and he took no heed and simply took the payment .. with tip and off he went Spoke to the store manage .. and no internet what so ever .. is this what we have to contend with ...do we really need to support these chain stores that just walk over their customers