DT
Door To Door Couriers
Unclaimed Business
DT
Door To Door Couriers
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Carswell N/A
1 reviews | Active since Jan 2020
19 Oct 2021, 07:53
Customer satisfaction
7 brilliant Tips To satisfy your customers Happy customers are for every company ,but sometimes it's harder satisfy them than others .These 7 tips will definitely keep your clients coming back We 've all been in this situation : customers buy something from you but never returns .This might be a sign that they enjoy your product or service but something still went wrong . Today ,we'll give you 7 pieces of useful advice on how to keep a customer and ensure they keep coming back in the future #1 DELIVERY Offer a delivery service for your product and ensure it's always on time .in case of delays , inform the customer immediately and explain what has happened and how you are going to resolve the problem .once the delivery is complete ,on time or not give them a call and check that everything is in order #2 THANK YOU Thank your customers at the end of every transaction. You can do this with a simple sentence at the bottom of the receipt ,or by sending them an email following the delivery or invoice . #3 Feedback Having completed the sale,call your customer and ask if they 're satisfied. An example of good business practices is what you see at a restaurant before you leave ,they always ask "was everything ok ,did you enjoy your meal?". #4 News& Special offers Keep your customer in the loop by sending them regular update on new service , products and special offers .you can use either your newsletter , social media site or even personal mailings. #5 Gifts Occasionally , surprise your customers with a token of appreciation . you don't have to wait for the holidays to give a gift .Make a list of your customers according to their most frequent purchases and ,once in a while ,let them have a freebie! #6 Getting Cards While most us send yearly seasonal greetings cards to our business partners , I am taking about something else .Take some time FIND OUT MORE ABOUT YOUR CUSTOMERS:when was their company founded ,when's the CLEO'S birthday etc .and then send them a card they won't be expecting - this also works for B2C (Business to costumers) of course . #7 Telepathy Create a database of your customers and THEIR PURCHASING HABITS . Get a head. Of them by contacting them in advance to check if they need to restock ,or to offer something new that you think could be useful to them These seven tips can help keep your clients coming back and certainly speak volumes about your customer relations . A satisfied customers will recommend your services to others and bring you more business in the long -term.
Helpful (0)
|Replies (0)CN
Carswell N/A
1 reviews | Active since Jan 2020
19 Oct 2021, 07:53
Customer satisfaction
7 brilliant Tips To satisfy your customers Happy customers are for every company ,but sometimes it's harder satisfy them than others .These 7 tips will definitely keep your clients coming back We 've all been in this situation : customers buy something from you but never returns .This might be a sign that they enjoy your product or service but something still went wrong . Today ,we'll give you 7 pieces of useful advice on how to keep a customer and ensure they keep coming back in the future #1 DELIVERY Offer a delivery service for your product and ensure it's always on time .in case of delays , inform the customer immediately and explain what has happened and how you are going to resolve the problem .once the delivery is complete ,on time or not give them a call and check that everything is in order #2 THANK YOU Thank your customers at the end of every transaction. You can do this with a simple sentence at the bottom of the receipt ,or by sending them an email following the delivery or invoice . #3 Feedback Having completed the sale,call your customer and ask if they 're satisfied. An example of good business practices is what you see at a restaurant before you leave ,they always ask "was everything ok ,did you enjoy your meal?". #4 News& Special offers Keep your customer in the loop by sending them regular update on new service , products and special offers .you can use either your newsletter , social media site or even personal mailings. #5 Gifts Occasionally , surprise your customers with a token of appreciation . you don't have to wait for the holidays to give a gift .Make a list of your customers according to their most frequent purchases and ,once in a while ,let them have a freebie! #6 Getting Cards While most us send yearly seasonal greetings cards to our business partners , I am taking about something else .Take some time FIND OUT MORE ABOUT YOUR CUSTOMERS:when was their company founded ,when's the CLEO'S birthday etc .and then send them a card they won't be expecting - this also works for B2C (Business to costumers) of course . #7 Telepathy Create a database of your customers and THEIR PURCHASING HABITS . Get a head. Of them by contacting them in advance to check if they need to restock ,or to offer something new that you think could be useful to them These seven tips can help keep your clients coming back and certainly speak volumes about your customer relations . A satisfied customers will recommend your services to others and bring you more business in the long -term.
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Anonymous
1 reviews | Active since Jan 2020
20 Dec 2016, 08:42
Door to where!?
<p>The incompetence of the service is beyond me! Asked for a 2-3 day courier to Cape Town for Christmas gifts, they collected 2 hours late on the 12/12/2016. Couldn't track the parcel as "website is under construction, and they don't have a computer system that can track there parcels, they need to phone CPT and get back to you in "15min" which can be anything from a normal 15 min to 3 hours if at all depends who you get in the call center.</p> <p> </p> <p>it is now day 7 an entire week and my parcel has not reached its destination! The after hours number that is provided went to a drunk Mr. Ndlovu (the answer from management is we cannot change the old weighbills! Well here is a tip inform your clients of the new number or recycle your out dated paperwork! </p> <p> </p> <p>Got hild of the Manager Angela at 6:50am this morning and she assured me she would get back to me, I called again at 8:30 and she again promised to get back to me in 15 min (2 hours later I have phoned again) </p> <p> </p> <p>they think my parcel is in Paarl and it will be delivered today! But only went out on delivery yesterday and they not sure why it didn't make it!? </p> <p> </p> <p>I asked for the manager in capetown's number no they don't give that out, he can call me when he has time! Ok let me speak to your Durban manager, surprise it's Angela who I'm still waiting to call me back from 8:30!</p> <p> </p> <p>i ha r out the phone down as the bull**** is just TO much.</p> <p> </p> <p>you are an embarrassment to yourselves and your service is Shocking! </p>
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Anonymous
1 reviews | Active since Jan 2020
20 Dec 2016, 08:42
Door to where!?
<p>The incompetence of the service is beyond me! Asked for a 2-3 day courier to Cape Town for Christmas gifts, they collected 2 hours late on the 12/12/2016. Couldn't track the parcel as "website is under construction, and they don't have a computer system that can track there parcels, they need to phone CPT and get back to you in "15min" which can be anything from a normal 15 min to 3 hours if at all depends who you get in the call center.</p> <p> </p> <p>it is now day 7 an entire week and my parcel has not reached its destination! The after hours number that is provided went to a drunk Mr. Ndlovu (the answer from management is we cannot change the old weighbills! Well here is a tip inform your clients of the new number or recycle your out dated paperwork! </p> <p> </p> <p>Got hild of the Manager Angela at 6:50am this morning and she assured me she would get back to me, I called again at 8:30 and she again promised to get back to me in 15 min (2 hours later I have phoned again) </p> <p> </p> <p>they think my parcel is in Paarl and it will be delivered today! But only went out on delivery yesterday and they not sure why it didn't make it!? </p> <p> </p> <p>I asked for the manager in capetown's number no they don't give that out, he can call me when he has time! Ok let me speak to your Durban manager, surprise it's Angela who I'm still waiting to call me back from 8:30!</p> <p> </p> <p>i ha r out the phone down as the bull**** is just TO much.</p> <p> </p> <p>you are an embarrassment to yourselves and your service is Shocking! </p>
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ANNISA K
1 reviews | Active since Jan 2020
2 Feb 2016, 09:56
GOODS NOT DELIVERED TIMEOUSLY & NON COMMUNICATION
I had instructed DTD Couriers to collect a consignment for me from TAZA in Durban on the 14th of December 2015 for delivery to me in Jhb the following day 15th of December 2015. By 11.00am on the 15th of December I tried calling DTD Couriers to ascertain the whereabouts of my goods, I couldn't get through to their offices I then called Sanjeev who i was dealing with on his cell and he said he would find out as to where the driver was and get back to me. I heard nothing from him. I sent mails to the offices and tried calling several times. I called Sanjeev right up until 8.30pm that night with no answer as to the whereabouts of my goods. I then got a phone call on Friday (18th December 2015) 5 days later since my goods were collected) from someone at the Jhb depot wanting to confirm my address so they could deliver my goods. As the goods were perishables it was of no use to me by then and the guy at the depot that called me admitted that it smelt off already. So by then I was extremely upset with the situation and instructed him not to deliver to me. I have lost the goods to the value of R2470.00 which I paid my supplier COD for already and lost a sale to a valued client.<br> <br>
Helpful (0)
|Replies (0)AK
ANNISA K
1 reviews | Active since Jan 2020
2 Feb 2016, 09:56
GOODS NOT DELIVERED TIMEOUSLY & NON COMMUNICATION
I had instructed DTD Couriers to collect a consignment for me from TAZA in Durban on the 14th of December 2015 for delivery to me in Jhb the following day 15th of December 2015. By 11.00am on the 15th of December I tried calling DTD Couriers to ascertain the whereabouts of my goods, I couldn't get through to their offices I then called Sanjeev who i was dealing with on his cell and he said he would find out as to where the driver was and get back to me. I heard nothing from him. I sent mails to the offices and tried calling several times. I called Sanjeev right up until 8.30pm that night with no answer as to the whereabouts of my goods. I then got a phone call on Friday (18th December 2015) 5 days later since my goods were collected) from someone at the Jhb depot wanting to confirm my address so they could deliver my goods. As the goods were perishables it was of no use to me by then and the guy at the depot that called me admitted that it smelt off already. So by then I was extremely upset with the situation and instructed him not to deliver to me. I have lost the goods to the value of R2470.00 which I paid my supplier COD for already and lost a sale to a valued client.<br> <br>
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