DP
Dr P Phakoe
Unclaimed Business
DP
Dr P Phakoe
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencenM
nomathemba M
1 reviews | Active since Jan 2020
17 Jan 2025, 12:48
First consults with the new dr
First time last year November been to dr Phakoe and the very first time I entered her session room with her I felt at home. Going for gynae checkups can be frustrating more so the Pap smear, worst being my first time going to her but I was so free and she is such a gentle and kind Person and also God fearing person, very professional indeed.
Helpful (0)
|Replies (0)nM
nomathemba M
1 reviews | Active since Jan 2020
17 Jan 2025, 12:48
First consults with the new dr
First time last year November been to dr Phakoe and the very first time I entered her session room with her I felt at home. Going for gynae checkups can be frustrating more so the Pap smear, worst being my first time going to her but I was so free and she is such a gentle and kind Person and also God fearing person, very professional indeed.
0
Replies (0)mR
motsatsi R
1 reviews | Active since Jan 2020
16 Jan 2025, 12:15
Unprofessional.
I actually have this doctor a second chance with the assumption that the first time she did not honor an appointment was due to her handling an emergency. Little did I know that she genuinely doesn't value anyone's time. This is a first come first serve Dr. Don't bother getting an appointment. A complete waste of my time. I waited 20 minutes after my appointment was supposed to start and then left. Horrible service from the receptionist, their excuse was that she was running late with appointments. No apology or rescheduling prior to your arrival. After reading all these reviews I'm glad I left.
Helpful (0)
|Replies (0)mR
motsatsi R
1 reviews | Active since Jan 2020
16 Jan 2025, 12:15
Unprofessional.
I actually have this doctor a second chance with the assumption that the first time she did not honor an appointment was due to her handling an emergency. Little did I know that she genuinely doesn't value anyone's time. This is a first come first serve Dr. Don't bother getting an appointment. A complete waste of my time. I waited 20 minutes after my appointment was supposed to start and then left. Horrible service from the receptionist, their excuse was that she was running late with appointments. No apology or rescheduling prior to your arrival. After reading all these reviews I'm glad I left.
0
Replies (0)TM
Tshwanelo M
1 reviews | Active since Jan 2020
20 Jun 2024, 07:04
I saw a lot of people eating Dr Phakoe negatively and it puzzled me because I get the best service from her
Friendly. Effective. Delivers. I’d make it 5/5 if I didn’t have to wait long even though I set an appointment I got served about 30 minutes after my appointment time. But after that I was happy.
Helpful (0)
|Replies (0)TM
Tshwanelo M
1 reviews | Active since Jan 2020
20 Jun 2024, 07:04
I saw a lot of people eating Dr Phakoe negatively and it puzzled me because I get the best service from her
Friendly. Effective. Delivers. I’d make it 5/5 if I didn’t have to wait long even though I set an appointment I got served about 30 minutes after my appointment time. But after that I was happy.
0
Replies (0)ZN
Zain N
1 reviews | Active since Jan 2020
12 Mar 2024, 10:24
Pathetic service. Stay far away and find a better doctor.
Despicable service. As a patient you are left to beg for your results. The receptionist serves as a wall between client and doctor and is incapable of anything beyond answering the call. I have never heard of such horrible service just in waiting for a result. I cannot believe this person has the gall to call themselves a doctor yet ignores their patients. We have been waiting for 4 weeks just for a response and have been calling daily only to receive the same deflated response from the receptionist.
Helpful (0)
|Replies (0)ZN
Zain N
1 reviews | Active since Jan 2020
12 Mar 2024, 10:24
Pathetic service. Stay far away and find a better doctor.
Despicable service. As a patient you are left to beg for your results. The receptionist serves as a wall between client and doctor and is incapable of anything beyond answering the call. I have never heard of such horrible service just in waiting for a result. I cannot believe this person has the gall to call themselves a doctor yet ignores their patients. We have been waiting for 4 weeks just for a response and have been calling daily only to receive the same deflated response from the receptionist.
0
Replies (0)FL
Faye Liwanag-Naidoo
1 reviews | Active since Jan 2020
8 Mar 2024, 07:52
Phoned continuously but still been waiting weeks for a Papsmear result!!!
Its been 3 weeks and there's still no sign of my Papsmear results. I phoned continuously and I get told "I will let the Doctor know", "You don't have to call anymore, I will get the results through to you" But guess what? STILL NOTHING. This is really bad customer service and I really don't know what the hold up is? All the doctor has to do is to SMS the results through but can't even do such a simple task? I have phoned Ampath and the results were sent to them 2 weeks back. I really don't recommend coming here, but if you do, good luck getting feedback!!
Helpful (0)
|Replies (0)FL
Faye Liwanag-Naidoo
1 reviews | Active since Jan 2020
8 Mar 2024, 07:52
Phoned continuously but still been waiting weeks for a Papsmear result!!!
Its been 3 weeks and there's still no sign of my Papsmear results. I phoned continuously and I get told "I will let the Doctor know", "You don't have to call anymore, I will get the results through to you" But guess what? STILL NOTHING. This is really bad customer service and I really don't know what the hold up is? All the doctor has to do is to SMS the results through but can't even do such a simple task? I have phoned Ampath and the results were sent to them 2 weeks back. I really don't recommend coming here, but if you do, good luck getting feedback!!
0
Replies (0)EL
Elizabeth L
1 reviews | Active since Jan 2020
27 Jan 2024, 20:44
She saved my baby boy in 2022
In my case I had constant bleeding and with clots not just normal bleeding for 3 weeks until I was referred to a gynaecologist Dr phakoe by a GP already declared that I had miscarried only to find that I have cervical incompetence. Dr phakoe immediately booked me for cervical cerclage when I was 12 weeks into a high risk pregnancy. She saved my baby boy. I'll definitely recommend her, she's the best,and her support was out of this world
Helpful (0)
|Replies (0)EL
Elizabeth L
1 reviews | Active since Jan 2020
27 Jan 2024, 20:44
She saved my baby boy in 2022
In my case I had constant bleeding and with clots not just normal bleeding for 3 weeks until I was referred to a gynaecologist Dr phakoe by a GP already declared that I had miscarried only to find that I have cervical incompetence. Dr phakoe immediately booked me for cervical cerclage when I was 12 weeks into a high risk pregnancy. She saved my baby boy. I'll definitely recommend her, she's the best,and her support was out of this world
0
Replies (0)PT
Phiwokuhle T
1 reviews | Active since Jan 2020
24 Dec 2023, 04:34
I’m so disappointed at Dr Phakoe service delivery
At 31 weeks I had contractions and I wasn’t around the Alberton Netcare hospital. I called the Doctor room 4 times at different times no one answered. I called Dr Phakoe on her cellphone (072) 760-32** no answer. I sent her an sms asking her if she can send my electronic documents I am in labour. From 9:45am until 8:41pm I was trying to get hold of Dr Phakoe. Both the landline and her cellphone wasn’t being answered. As the result of this I was chased out of the private hospital that was close by. I had to go to a public hospital. Where I was ill treated due to not having any records that I have been seeing a gynaecologist. I was so disappointed, I wouldn’t recommend to anyone.
Helpful (0)
|Replies (0)PT
Phiwokuhle T
1 reviews | Active since Jan 2020
24 Dec 2023, 04:34
I’m so disappointed at Dr Phakoe service delivery
At 31 weeks I had contractions and I wasn’t around the Alberton Netcare hospital. I called the Doctor room 4 times at different times no one answered. I called Dr Phakoe on her cellphone (072) 760-32** no answer. I sent her an sms asking her if she can send my electronic documents I am in labour. From 9:45am until 8:41pm I was trying to get hold of Dr Phakoe. Both the landline and her cellphone wasn’t being answered. As the result of this I was chased out of the private hospital that was close by. I had to go to a public hospital. Where I was ill treated due to not having any records that I have been seeing a gynaecologist. I was so disappointed, I wouldn’t recommend to anyone.
0
Replies (0)CN
Chelleese N
1 reviews | Active since Jan 2020
11 Oct 2023, 08:47
Very Unhappy Patient
Horrible experience! My partner had a Pap smear done and the Dr promised results the following week. It has been 2 weeks of worrying and no results. They then went and billed an Ultrasound which she never had. Only after we found this out, did they reverse and rectify it with the fund. We called for the results day after day and keep being told the Dr is not in and that they have not received the results either, however we spoke to the lab prior to speaking to them and the lab advised that we must call the Dr for the results... Juliet at the Dr roo.s then contact me stating I am not the patient so I basically have no say...after I advised her I have full third party authorisation from the fund. The fact that the Dr did not have the courtesy to contact the patient and tell her that they are still waiting for results is plain rude!! After she said 1 week. Its been 2 weeks. If there is a backlog, surely you need to inform your patients!!! We never go back to this practice again!
Helpful (0)
|Replies (0)CN
Chelleese N
1 reviews | Active since Jan 2020
11 Oct 2023, 08:47
Very Unhappy Patient
Horrible experience! My partner had a Pap smear done and the Dr promised results the following week. It has been 2 weeks of worrying and no results. They then went and billed an Ultrasound which she never had. Only after we found this out, did they reverse and rectify it with the fund. We called for the results day after day and keep being told the Dr is not in and that they have not received the results either, however we spoke to the lab prior to speaking to them and the lab advised that we must call the Dr for the results... Juliet at the Dr roo.s then contact me stating I am not the patient so I basically have no say...after I advised her I have full third party authorisation from the fund. The fact that the Dr did not have the courtesy to contact the patient and tell her that they are still waiting for results is plain rude!! After she said 1 week. Its been 2 weeks. If there is a backlog, surely you need to inform your patients!!! We never go back to this practice again!
0
Replies (0)