Droneworld
Claimed Business
Droneworld
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWK
Walter K
1 reviews | Active since Jan 2020
3 Mar 2025, 09:48
Unable to locate Droneworld online
I am not sure as to exactly how many stars there should be on my rating as my experience is somewhat strange. I bought a Dreame L10S ultra from them, and the service was actually very good and would have been rated at 4 stars. But now my machine has malfunctioned while under warrantee and I simply cannot find any contact details for them. I cannot locate them online, and they no longer seem to sell via Takealot either.
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Walter K
1 reviews | Active since Jan 2020
3 Mar 2025, 09:48
Unable to locate Droneworld online
I am not sure as to exactly how many stars there should be on my rating as my experience is somewhat strange. I bought a Dreame L10S ultra from them, and the service was actually very good and would have been rated at 4 stars. But now my machine has malfunctioned while under warrantee and I simply cannot find any contact details for them. I cannot locate them online, and they no longer seem to sell via Takealot either.
0
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Hanneke P
1 reviews | Active since Jan 2020
19 Nov 2024, 07:13
Droneworld ****ming ppl.
Please don't order from Droneworld, I've ordered this and payed for it the 31 October and still waiting!!!! The nrs or the emails does not exist but yet they take your money!!!Order #408986] (October 31, 2024) Product Quantity Price Proscenic 850T Robotic Vacuum Cleaner + Kit 1 R2,604 (ex. VAT) Subtotal: R2,604 (ex. VAT) Shipping: Courier Door to Door Express - 24 - 48 hrs VAT: R391 Payment method: PayFast Total: R2,995
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Hanneke P
1 reviews | Active since Jan 2020
19 Nov 2024, 07:13
Droneworld ****ming ppl.
Please don't order from Droneworld, I've ordered this and payed for it the 31 October and still waiting!!!! The nrs or the emails does not exist but yet they take your money!!!Order #408986] (October 31, 2024) Product Quantity Price Proscenic 850T Robotic Vacuum Cleaner + Kit 1 R2,604 (ex. VAT) Subtotal: R2,604 (ex. VAT) Shipping: Courier Door to Door Express - 24 - 48 hrs VAT: R391 Payment method: PayFast Total: R2,995
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Alicia-Mare Pieterse
1 reviews | Active since Jan 2020
14 Oct 2024, 07:13
If i could leave 0 stars i really would
If i could leave 0 stars i really would. I have been phoning to no answers, emailing, with it bouncing back and socials being ignored. We bought a Dreame Vacuume via Takealot - supplier being Droneworld. It has started throwing some tantrums, literally a month after its warrentee expired. After a lot of back and forth with Dreame, they told us to contact Droneworld, and with no replies, i sent it back to Dreame, only for them to tell me, that Droneworld will contact me and I need to wait patiently for them. Excuuuuuse me but no, this is not on, Not happy with the after service from Dreame as well as Dronewold which is non existant. So if by some miracle the fairies of Droneworld see this, i really hope you contact me. Not a happy customer.
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Alicia-Mare Pieterse
1 reviews | Active since Jan 2020
14 Oct 2024, 07:13
If i could leave 0 stars i really would
If i could leave 0 stars i really would. I have been phoning to no answers, emailing, with it bouncing back and socials being ignored. We bought a Dreame Vacuume via Takealot - supplier being Droneworld. It has started throwing some tantrums, literally a month after its warrentee expired. After a lot of back and forth with Dreame, they told us to contact Droneworld, and with no replies, i sent it back to Dreame, only for them to tell me, that Droneworld will contact me and I need to wait patiently for them. Excuuuuuse me but no, this is not on, Not happy with the after service from Dreame as well as Dronewold which is non existant. So if by some miracle the fairies of Droneworld see this, i really hope you contact me. Not a happy customer.
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BOFFELLI B
1 reviews | Active since Jan 2020
19 Aug 2024, 06:55
Do not honor warranties!
We bought an Meta Quest 3 from them in March. It came with a warrantee. Recently the speaker arm broke (while putting the headset on - so not doing anything sinister or unusual. We got in touch with Droneworld who told us to courier the unit to Cape Town - at our own expense (even though we got the unit from their Johannesburg office). Charmaine rep**** on receipt: "I just wanted to bring to your attention that the unit is dirty, and I'm not sure if the supplier will assist in this case." What? How is the unit being dirty at all relevant to the fact that the arm broke? BTW, I am not sure what condition she thought the unit should be in after 6 months use. Anyway, she subsequently told us the supplier would not honor the warranty and to approach Meta directly. So disappointing when companies do not honor their warranties - especially on a R15 000, six month old item which I can assure them was used appropriately. There are numerous reviews online of the same thing happening - so it is not just our unit. Rather pay more for another company who will give you the after sales service you have paid for, and which has been promised on purchase!
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BOFFELLI B
1 reviews | Active since Jan 2020
19 Aug 2024, 06:55
Do not honor warranties!
We bought an Meta Quest 3 from them in March. It came with a warrantee. Recently the speaker arm broke (while putting the headset on - so not doing anything sinister or unusual. We got in touch with Droneworld who told us to courier the unit to Cape Town - at our own expense (even though we got the unit from their Johannesburg office). Charmaine rep**** on receipt: "I just wanted to bring to your attention that the unit is dirty, and I'm not sure if the supplier will assist in this case." What? How is the unit being dirty at all relevant to the fact that the arm broke? BTW, I am not sure what condition she thought the unit should be in after 6 months use. Anyway, she subsequently told us the supplier would not honor the warranty and to approach Meta directly. So disappointing when companies do not honor their warranties - especially on a R15 000, six month old item which I can assure them was used appropriately. There are numerous reviews online of the same thing happening - so it is not just our unit. Rather pay more for another company who will give you the after sales service you have paid for, and which has been promised on purchase!
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Carl C
1 reviews | Active since Jan 2020
16 Jul 2024, 16:58
Outstanding service
I was looking for the Ray-Ban Meta Smart glasses, and was delighted to find that Drone World had them at a good price in South Africa. I was not sure of this business so I managed to contact Natasha, and she was so helpful in answering my questions, and from the ordering process, delivery, to after support Natasha and Drone World were awesome. And this product also changed my life as a blind person
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Carl C
1 reviews | Active since Jan 2020
16 Jul 2024, 16:58
Outstanding service
I was looking for the Ray-Ban Meta Smart glasses, and was delighted to find that Drone World had them at a good price in South Africa. I was not sure of this business so I managed to contact Natasha, and she was so helpful in answering my questions, and from the ordering process, delivery, to after support Natasha and Drone World were awesome. And this product also changed my life as a blind person
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Gavin N
1 reviews | Active since Jan 2020
26 Jun 2024, 15:39
Payment made and a mail indicates that I still meed to make paymwnt
I made payment only to receive a mail to say that I still need to pay. The payment cleared my credit card. Iam really disappointed in the service I received. i also have a confirmation email from them that payment was effected . I have mailed Liesel Adams the customer support manager at Droneworld
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Gavin N
1 reviews | Active since Jan 2020
26 Jun 2024, 15:39
Payment made and a mail indicates that I still meed to make paymwnt
I made payment only to receive a mail to say that I still need to pay. The payment cleared my credit card. Iam really disappointed in the service I received. i also have a confirmation email from them that payment was effected . I have mailed Liesel Adams the customer support manager at Droneworld
0
Replies (0)JS
Jackie S
1 reviews | Active since Jan 2020
20 Jun 2024, 13:21
Great Service
Droneworld is fantastic. The product I received from them is incredible and works like a charm, but the thing that stood out the most is their impeccable customer service. They were happy to refund me the difference when I found the product marked down elsewhere and were on the ball with ensuring I had the best customer experience with them.
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Jackie S
1 reviews | Active since Jan 2020
20 Jun 2024, 13:21
Great Service
Droneworld is fantastic. The product I received from them is incredible and works like a charm, but the thing that stood out the most is their impeccable customer service. They were happy to refund me the difference when I found the product marked down elsewhere and were on the ball with ensuring I had the best customer experience with them.
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