On 02-09-2024 I went to Research Hospital Primrose I had an accident

On 02-09-2024 I went to Research Hospital Primrose I had an accident.they scan (X-ray) I was using Sizwe Medical Aid and Sizwe Hosmed Medical Aid pay them.now I'm surprised they said I must pay R1019, which is Sizwe Hosmed Medical Aid doesn't want to make a payment.why before they help they check with Sizwe Medical Aid how much they will pay?so to work out with an exact amount.