DSTV Pretoria

My wife phoned yesterday to enquire about DSTV Stream. The person answering the call hung up the call. When she phoned back, she was told to "**** off, *****". I have learnt in the meantime that this is not a registered company. Their website also has very bad reviews and everybody complains about their rude behavior. They also advertise as an accredited DSTV installer. It is almost impossible to address this issue with Multichoice as well as their customer care service is non-existing and the e-mail supp**** does not work either. Very frustrating