As if false advertisement wasn't enough

Item: Dullstroom Accommodation
Rating: 2
Author: Marina B

Firstly after booking a house advertised as \beautiful views over the dullstroom dam"[URL Removed] and finding no view whatsoever I was falsely accused of not paying back R20 for a broken glass AFTER I offered to pay it in cash the day we left and then was forced to EFT the R20 (which I did). Only to receive a email on the 21st of JULY asking me whether I payed it yet. The only reply I received upon complaining was \""Thank you\"". Luckily there are many other reservation companies to use in Dullstroom. """

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Replies (56)

Dullstroom Accommodation's replyOfficial

20 Jan 2017, 11:20

Dear Marina

Dullstroom Accommodation has recently acquired new ownership, and we're very sorry to hear about your negative experience with the company back in 2015. From our side we'd like to follow it up now, even if it was a while ago, and we'd like to assure you that we really value our clients, past and future. If you still have the communication from back there and would like to send it onto me @ marketing@dullstroom.co.za, I can try to assess and see how we can improve our relationship in future?

We hope you will check into our office next time you're in the area for a coffee to see how we're trying to improve on the brand.

Happy country-side travels.

Stephan and the Dullstroom Accommodation team.

Best regards,

Dullstroom Accommodation's reply20 Jan 2017, 11:20

Official

Dear Marina

We hope you will check into our office next time you're in the area for a coffee to see how we're trying to improve on the brand.

Happy country-side travels.

Stephan and the Dullstroom Accommodation team.

Best regards,