Duram Smart Paint
Claimed Business
Duram Smart Paint
Claimed Business
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Duram Smart Paint receives sharply divided feedback. Satisfied customers praise the paint's affordability, excellent coverage, easy application and low odour, with several noting loyalty to the brand. However, a significant number of customers report serious peeling and flaking issues across walls, roofs and metal surfaces, sometimes within weeks of application. Warranty and complaint handling is a recurring frustration, with customers describing slow responses, dismissive representatives and inconsistent resolution. While some customers experienced outstanding after-sales support including on-site inspections and product replacements, others felt ignored or mistreated.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Home Services
6h 34mReply Time
15 NPSLikely
Replied to 89% of negative reviews
Reply time on negative reviews: 4 hours 37 min
TrustIndex
0
Ranking
#5
in Home Services
Avg Reply
6h 34m
NPS Score
15
Recommended: Likely
Replied to 89% of negative reviews
Reply time on negative reviews: 4 hours 37 min
Review Distribution
3.1|19 Reviews
May '25 - Apr '26
5(55.6%)
4(0%)
3(0%)
2(0%)
1(44.4%)
5(55.6%)
4(0%)
3(0%)
2(0%)
1(44.4%)
Frequently Asked Questions About Duram Smart Paint
Based on recent customer reviews, Duram Smart Paint receives sharply divided feedback. Satisfied customers praise the paint's affordability, excellent coverage, easy application and low odour, with several noting loyalty to the brand. However, a significant number of customers report serious peeling and flaking issues across walls, roofs and metal surfaces, sometimes within weeks of application. Warranty and complaint handling is a recurring frustration, with customers describing slow responses, dismissive representatives and inconsistent resolution. While some customers experienced outstanding after-sales support including on-site inspections and product replacements, others felt ignored or mistreated.
Duram Smart Paint has a TrustIndex of 0 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 4 hours 37 min. Hellopeter has tracked Duram Smart Paint across 97 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGG
Gerhard G
1 reviews | Active since Jan 2020
17 Feb 2026, 09:25
Frustatred and disappointed
I am writing to express my extreme dissatisfaction with the handling of a warranty claim regarding Duram Roofcote Graphite paint, purchased from Mica Three Rivers in December 2023. By December 2025, the paint began peeling significantly from my roof tiles. I reported this to Mica immediately. Despite being told that Duram would investigate after January 20, 2026, I have faced nothing but delays and repetitive questioning. Instead of Duram contacting me directly to inspect the site, I am being bombarded with administrative questions via Mica regarding receipts and application methods. As of today, February 17, 2026—two months after my initial report—I have yet to receive a single phone call or visit from a Duram technical representative.
Helpful (0)
|Replies (0)GG
Gerhard G
1 reviews | Active since Jan 2020
17 Feb 2026, 09:25
Frustatred and disappointed
I am writing to express my extreme dissatisfaction with the handling of a warranty claim regarding Duram Roofcote Graphite paint, purchased from Mica Three Rivers in December 2023. By December 2025, the paint began peeling significantly from my roof tiles. I reported this to Mica immediately. Despite being told that Duram would investigate after January 20, 2026, I have faced nothing but delays and repetitive questioning. Instead of Duram contacting me directly to inspect the site, I am being bombarded with administrative questions via Mica regarding receipts and application methods. As of today, February 17, 2026—two months after my initial report—I have yet to receive a single phone call or visit from a Duram technical representative.
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Billy P
1 reviews | Active since Jan 2020
19 Jan 2026, 11:06
No idea of customer service
On the 10th of December I went to the Builders Warehouse in Benoni and requested a 5 liter can of Duram Summit, which they informed me they had to mix as they do not carry the standard colors in 5 liters tins. The staff mixed the paint and informed me that there might be a small difference in color to the standard paint. I said that a small difference would probably be acceptable. I returned to my site where we are painting and realized that the difference was substantial and unacceptable. I returned to Builders Warehouse the following morning with the supp**** mix and my old tin…only to be informed that there was nothing they could do and would also not refund my payment. They informed me that I should go to the Builders Warehouse in Boksburg as they had the standard colors. I therefore went to the Boksburg branch, and I was informed that they do not carry the 5-liter tins and therefore could not help me. I had staff that were waiting for the paint on site so I eventually landed up buying the paint at Leroy Merlin at an additional cost of R399…and lost 2 hours of running around. To summarize…I run a small renovations company called “Billy The Builder” and spend around R5000 per week at Builders, and an additional R5000 at Leroy Merlin and approximately R10000 per week at Manny’s Hardware. I have used Plascon or Dulux most of my life, but started using Duram about 4 months ago and was impressed with the paint….I am sure you will realize that after this little exercise that I will not be that keen to firstly use Duram again if this is how the colors and options of purchase work and secondly, I will be taking my hardware requirements to Manny’s and Leroy Merlin. It truly pains me to see how the level of customer service in South Africa has landed in the toilet…. Duram came back to me and stated that I should contact them when I go back to builders and they would arrange a refund. That I did on Thursday last week and they responded on Friday and were quote upset that I was unsatisfied that it took 24 hrs. This little episode has cost me three days of labor. Duram paint is not worth that.
Helpful (0)
|Replies (0)BP
Billy P
1 reviews | Active since Jan 2020
19 Jan 2026, 11:06
No idea of customer service
On the 10th of December I went to the Builders Warehouse in Benoni and requested a 5 liter can of Duram Summit, which they informed me they had to mix as they do not carry the standard colors in 5 liters tins. The staff mixed the paint and informed me that there might be a small difference in color to the standard paint. I said that a small difference would probably be acceptable. I returned to my site where we are painting and realized that the difference was substantial and unacceptable. I returned to Builders Warehouse the following morning with the supp**** mix and my old tin…only to be informed that there was nothing they could do and would also not refund my payment. They informed me that I should go to the Builders Warehouse in Boksburg as they had the standard colors. I therefore went to the Boksburg branch, and I was informed that they do not carry the 5-liter tins and therefore could not help me. I had staff that were waiting for the paint on site so I eventually landed up buying the paint at Leroy Merlin at an additional cost of R399…and lost 2 hours of running around. To summarize…I run a small renovations company called “Billy The Builder” and spend around R5000 per week at Builders, and an additional R5000 at Leroy Merlin and approximately R10000 per week at Manny’s Hardware. I have used Plascon or Dulux most of my life, but started using Duram about 4 months ago and was impressed with the paint….I am sure you will realize that after this little exercise that I will not be that keen to firstly use Duram again if this is how the colors and options of purchase work and secondly, I will be taking my hardware requirements to Manny’s and Leroy Merlin. It truly pains me to see how the level of customer service in South Africa has landed in the toilet…. Duram came back to me and stated that I should contact them when I go back to builders and they would arrange a refund. That I did on Thursday last week and they responded on Friday and were quote upset that I was unsatisfied that it took 24 hrs. This little episode has cost me three days of labor. Duram paint is not worth that.
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Bernice
1 reviews | Active since Jan 2020
24 Nov 2025, 19:52
Duram Smart Paint I have been using Duram paint since it appeared as a pup on the paint market and it has impressed me from day 1, over the years it has become one of my favourite paints to use
Duram Smart Paint I have been using Duram paint since it appeared as a pup on the paint market and it has impressed me from day 1, over the years it has become one of my favourite paints to use. Great product, affordable, covers well and is sustainable. Well done on a great product! Bernice van der Meijden
Helpful (0)
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Bernice
1 reviews | Active since Jan 2020
24 Nov 2025, 19:52
Duram Smart Paint I have been using Duram paint since it appeared as a pup on the paint market and it has impressed me from day 1, over the years it has become one of my favourite paints to use
Duram Smart Paint I have been using Duram paint since it appeared as a pup on the paint market and it has impressed me from day 1, over the years it has become one of my favourite paints to use. Great product, affordable, covers well and is sustainable. Well done on a great product! Bernice van der Meijden
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Ashli M
1 reviews | Active since Jan 2020
23 Oct 2025, 20:42
Great product
I purchased this product that was recommended by the sales person at Buco Fish Hoek, Peter is his name. I needed to give my place a fresh look. I'm no expert on paint, however I'm extremely impressed at the fact that it wasn't an unpleasant smell. I could sleep peacefully with no coughing or headache. I'm so happy with my purchase.
Helpful (0)
|Replies (0)AM
Ashli M
1 reviews | Active since Jan 2020
23 Oct 2025, 20:42
Great product
I purchased this product that was recommended by the sales person at Buco Fish Hoek, Peter is his name. I needed to give my place a fresh look. I'm no expert on paint, however I'm extremely impressed at the fact that it wasn't an unpleasant smell. I could sleep peacefully with no coughing or headache. I'm so happy with my purchase.
0
Replies (0)M
Malcolm
1 reviews | Active since Jan 2020
20 Oct 2025, 16:18
I myself worked at the factory and have a very good understanding of paint manufacturing
I myself worked at the factory and have a very good understanding of paint manufacturing. The new One for plaster is current Duram best ever innovative idea to lesson time on newly build structures. The coverage of the paint is extremely excellent and the feedback from customers are very positive
Helpful (0)
|Replies (0)M
Malcolm
1 reviews | Active since Jan 2020
20 Oct 2025, 16:18
I myself worked at the factory and have a very good understanding of paint manufacturing
I myself worked at the factory and have a very good understanding of paint manufacturing. The new One for plaster is current Duram best ever innovative idea to lesson time on newly build structures. The coverage of the paint is extremely excellent and the feedback from customers are very positive
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Replies (0)