DM
Dutton Motors
Unclaimed Business
DM
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
100
Recommended: Very Likely
Frequently Asked Questions About Dutton Motors
Dutton Motors has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Dutton Motors across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencevZ
vanessa Z
1 reviews | Active since Jan 2020
4 Apr 2025, 08:43
Selling cars with severe defects and taking NO responsibility
On Saturday, 29 March 2025, the vehicle began emitting a loud clanging noise while I was driving. I was close to home and returned immediately. On Monday, 31 March, I attempted to take the vehicle to VW Menlyn for inspection. Unfortunately, the vehicle broke down en route and had to be towed by my insurer. Following an assessment by VW Menlyn, it was revealed that the car had previously undergone substandard repairs — specifically to the left-side drive shaft and ball joint. Non-standard parts appear to have been used, and the inner CV joint eventually came loose, resulting in serious damage to the gearbox. The repair quote provided by Francois (Service Manager) is approximately R191,000. We are extremely concerned and disappointed by this situation. This vehicle was purchased from an authorised Volkswagen dealership, and we were assured that it had undergone all appropriate checks. There was no disclosure of any previous accident damage or non-standard repairs. In fact, we were led to believe the vehicle was in excellent condition.
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vanessa Z
1 reviews | Active since Jan 2020
4 Apr 2025, 08:43
Selling cars with severe defects and taking NO responsibility
On Saturday, 29 March 2025, the vehicle began emitting a loud clanging noise while I was driving. I was close to home and returned immediately. On Monday, 31 March, I attempted to take the vehicle to VW Menlyn for inspection. Unfortunately, the vehicle broke down en route and had to be towed by my insurer. Following an assessment by VW Menlyn, it was revealed that the car had previously undergone substandard repairs — specifically to the left-side drive shaft and ball joint. Non-standard parts appear to have been used, and the inner CV joint eventually came loose, resulting in serious damage to the gearbox. The repair quote provided by Francois (Service Manager) is approximately R191,000. We are extremely concerned and disappointed by this situation. This vehicle was purchased from an authorised Volkswagen dealership, and we were assured that it had undergone all appropriate checks. There was no disclosure of any previous accident damage or non-standard repairs. In fact, we were led to believe the vehicle was in excellent condition.
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Natasha L
1 reviews | Active since Jan 2020
26 Jan 2025, 21:35
HOW I WAS ABLE TO RECOVER MY MONEY BACK.
I never thought I'd get my money back. After months of dead ends, I had lost hope of ever recovering the $86,000 I put into plutus' legacy. But now, I'm here to tell you that it is possible. I came across the platform through an online ad. It promised fast returns The platform claimed I had earned $175,000, but when I tried to withdraw it became a problem. They requested withdrawal fees, and kept on asking for more fees which I paid. At some point, I knew it was a ****, but by then, I had already sunk in another $26,000 in fees. The entire experience was devastating, and I felt foolish for trusting an unknown platform. But I refused to give up. I reached out to chelsy desmarais after reading online testimonials, and to my surprise, they were able to recover 100% of my original investment. It was a huge relief. If you're facing something similar, contact Chelsy Desmarais. She knows how to get results. EMAIL : Chelsy_desmarais_70_(AT) _gmail_._com or via Whats-App ; +1 (443) 207 {2425}.
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Natasha L
1 reviews | Active since Jan 2020
26 Jan 2025, 21:35
HOW I WAS ABLE TO RECOVER MY MONEY BACK.
I never thought I'd get my money back. After months of dead ends, I had lost hope of ever recovering the $86,000 I put into plutus' legacy. But now, I'm here to tell you that it is possible. I came across the platform through an online ad. It promised fast returns The platform claimed I had earned $175,000, but when I tried to withdraw it became a problem. They requested withdrawal fees, and kept on asking for more fees which I paid. At some point, I knew it was a ****, but by then, I had already sunk in another $26,000 in fees. The entire experience was devastating, and I felt foolish for trusting an unknown platform. But I refused to give up. I reached out to chelsy desmarais after reading online testimonials, and to my surprise, they were able to recover 100% of my original investment. It was a huge relief. If you're facing something similar, contact Chelsy Desmarais. She knows how to get results. EMAIL : Chelsy_desmarais_70_(AT) _gmail_._com or via Whats-App ; +1 (443) 207 {2425}.
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TB
Tasveer B
1 reviews | Active since Jan 2020
22 Apr 2023, 11:05
Very bad service - replace original parts with other vehicles
I took in my car for a regular service and received my car back on Thursday 20 April 2023 afternoon. I am cleaning the interior of my vehicle, Saturday 22 April, I see that my original VW mats have been replaced with a completely different model of old and smaller mats. I have 4 sets of paired mats and all of the underneath mats have been replaced by some other cars mats. Very bad service provided by VW Sasolburg (Dutton Motors). Obviously it's the weekend now and I can only call and let them know about it on Monday but unfortunately they will most definitely say there is nothing they can do. Because how on earth do you even find the car they put it in but it's really sad to see them replace my original highline VW mats with something so much smaller and worse of. Please be on the look out when allowing dealerships to wash your vehicle. This is not the first instance having issues with this dealership, previously it was a crack on my windscreen which they denied and did nothing about, I can only imagine what they would say for something such as replacing original VW high end spec'd mats. My car does not feel and look the same now that I know (eventhough I have plastic mats covering the ****ty bottom mats they replaced, you can still see they are not the correct fit and are so much smaller, looks like they took it out of a 2000s Golf 1. Never ever going back to this dealership even if it would mean me traveling to Johannesburg.
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Tasveer B
1 reviews | Active since Jan 2020
22 Apr 2023, 11:05
Very bad service - replace original parts with other vehicles
I took in my car for a regular service and received my car back on Thursday 20 April 2023 afternoon. I am cleaning the interior of my vehicle, Saturday 22 April, I see that my original VW mats have been replaced with a completely different model of old and smaller mats. I have 4 sets of paired mats and all of the underneath mats have been replaced by some other cars mats. Very bad service provided by VW Sasolburg (Dutton Motors). Obviously it's the weekend now and I can only call and let them know about it on Monday but unfortunately they will most definitely say there is nothing they can do. Because how on earth do you even find the car they put it in but it's really sad to see them replace my original highline VW mats with something so much smaller and worse of. Please be on the look out when allowing dealerships to wash your vehicle. This is not the first instance having issues with this dealership, previously it was a crack on my windscreen which they denied and did nothing about, I can only imagine what they would say for something such as replacing original VW high end spec'd mats. My car does not feel and look the same now that I know (eventhough I have plastic mats covering the ****ty bottom mats they replaced, you can still see they are not the correct fit and are so much smaller, looks like they took it out of a 2000s Golf 1. Never ever going back to this dealership even if it would mean me traveling to Johannesburg.
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Replies (0)NV
Nico V
1 reviews | Active since Jan 2020
16 Feb 2023, 19:48
Duttons Motors - Unprofessional, unreliable and unresponsive
I had a terrible experience with Duttons Motors. I took my car in for routine maintenance, and when I picked it up, I noticed a dent and scratch near the driver's side door handle that hadn't been there before. The workshop manager agreed to refund me the cost of fixing the damage, so I had the repairs done and contacted him to send the quotation. I followed up with multiple emails and received no response. I even phoned the workshop manager to inform him that I was sending the quotation through, but still, no response. It's been months, and no one from the dealership has followed up with me about the damage or the refund. This complete lack of communication and customer service is unacceptable. I trusted Duttons Motors with my car, and they not only damaged it, but they also failed to take responsibility for their mistake. I would not recommend this dealership to anyone and suggest looking elsewhere for reliable car maintenance and repairs.
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Nico V
1 reviews | Active since Jan 2020
16 Feb 2023, 19:48
Duttons Motors - Unprofessional, unreliable and unresponsive
I had a terrible experience with Duttons Motors. I took my car in for routine maintenance, and when I picked it up, I noticed a dent and scratch near the driver's side door handle that hadn't been there before. The workshop manager agreed to refund me the cost of fixing the damage, so I had the repairs done and contacted him to send the quotation. I followed up with multiple emails and received no response. I even phoned the workshop manager to inform him that I was sending the quotation through, but still, no response. It's been months, and no one from the dealership has followed up with me about the damage or the refund. This complete lack of communication and customer service is unacceptable. I trusted Duttons Motors with my car, and they not only damaged it, but they also failed to take responsibility for their mistake. I would not recommend this dealership to anyone and suggest looking elsewhere for reliable car maintenance and repairs.
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TS
THAPELO S
1 reviews | Active since Jan 2020
12 Oct 2022, 08:43
Shameful service
Yesterday I took my car for a service at the above stipulated company, unfortunately I could not pay because of network glitches. I stayed there till everybody knocked off, that was after 17hrs. I requested that they give me the car I will make payments via EFT as soon as the network problem is resolved. The manager could not assist, mind you I was supposed to have fetched my baby at 16h30. They did not show no mercy at all, I had to travel back home with taxis all the way from Sasolburg to Sebokeng. I went there again this morning with proof of payment, still I don't have my car with me the excuse now is that they still have to wait for the money to reflect on their system. I have been loyal to this company for the past 4 to 5 years. I bought the very car from them, doing services to them as well. Right at the time of my desperation same people I have been supporting their business with my finances could not assist. I want to believe that if I had a different skin color I would have been treated differently. They could not even trust a proof of payment afforded to them when I went for the second time. The treatment I get there has nothing to with the systems of the company but poor service to your loyal customers who keeps your company on a smooth running day in and day out.
Helpful (0)
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THAPELO S
1 reviews | Active since Jan 2020
12 Oct 2022, 08:43
Shameful service
Yesterday I took my car for a service at the above stipulated company, unfortunately I could not pay because of network glitches. I stayed there till everybody knocked off, that was after 17hrs. I requested that they give me the car I will make payments via EFT as soon as the network problem is resolved. The manager could not assist, mind you I was supposed to have fetched my baby at 16h30. They did not show no mercy at all, I had to travel back home with taxis all the way from Sasolburg to Sebokeng. I went there again this morning with proof of payment, still I don't have my car with me the excuse now is that they still have to wait for the money to reflect on their system. I have been loyal to this company for the past 4 to 5 years. I bought the very car from them, doing services to them as well. Right at the time of my desperation same people I have been supporting their business with my finances could not assist. I want to believe that if I had a different skin color I would have been treated differently. They could not even trust a proof of payment afforded to them when I went for the second time. The treatment I get there has nothing to with the systems of the company but poor service to your loyal customers who keeps your company on a smooth running day in and day out.
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Replies (0)RM
Riaan M
1 reviews | Active since Jan 2020
31 Jan 2022, 15:01
More faults on my vehicle then there was before entering Duttons!
This work shop mechanic/Manager/supervisor is the worst work shop and mechanics that Volkswagen will ever have! Any Volkswagen branch won't have worst then this even if they tried! In December 2021 we took my scirocco in for a major service and some odd things to sort out. 1.1 windows and sunroof not working. 1.2 fuel overflow when we fill up the vehicle. 1.3 right front light not working. We received a report saying: The water pump is leaking and some other items that are faulty. The overflow pipe is fixed. They recommended that we need to take the vehicle to a auto elec as they do not find the fault. We said that we will get the water pump and bring it back after we had a vacation. Then we received the vehicle back from Duttons... the whole vehicle is a mess!! Vehicles warning light comes on: Check left head light Check right head light ESP (not sure what that means) The over flow of feul still a problem Lock and unlock button stuck in the middle of the door and door panel. I phoned them immediately after the holidays we had in December and told Lehan about all the issues on the car now. He said that I need to bring the vehicle back to Duttons in January, and we did. They called me after almost 2 weeks later to collect the vehicle as it is now fixed, (not thrusting them I told them that I want to fill up the car with fuel before we leave and pay). As suspected!!! Door lock and unlock button still stuck! Fuel still over flow! Warning lights still on! They said that the windows won't work as my computer box is for a golf 5 and not a scirocco the VIN numbers of the Scirocco and the VIN on the computer box is not the same!! It will cost me R43 000 to fix this issue but they are not sure if the windows will work after they replaced the computer box! I just feel that I have paid R11 471.25 for nothing and there is still a bill waiting! Duttons won't see me or any of my family members again! The workshop manager/supervisor (Danie) blames this all on the poor lady working at reception! According to me he said that they never told him! Don't think that se have to feed him with a s**** as all of this stands on the job card! All he needs to do is read!! Lora-Lee gave me the best service and did what she was supposed to do! Treat a customer with respect and a smile!
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Riaan M
1 reviews | Active since Jan 2020
31 Jan 2022, 15:01
More faults on my vehicle then there was before entering Duttons!
This work shop mechanic/Manager/supervisor is the worst work shop and mechanics that Volkswagen will ever have! Any Volkswagen branch won't have worst then this even if they tried! In December 2021 we took my scirocco in for a major service and some odd things to sort out. 1.1 windows and sunroof not working. 1.2 fuel overflow when we fill up the vehicle. 1.3 right front light not working. We received a report saying: The water pump is leaking and some other items that are faulty. The overflow pipe is fixed. They recommended that we need to take the vehicle to a auto elec as they do not find the fault. We said that we will get the water pump and bring it back after we had a vacation. Then we received the vehicle back from Duttons... the whole vehicle is a mess!! Vehicles warning light comes on: Check left head light Check right head light ESP (not sure what that means) The over flow of feul still a problem Lock and unlock button stuck in the middle of the door and door panel. I phoned them immediately after the holidays we had in December and told Lehan about all the issues on the car now. He said that I need to bring the vehicle back to Duttons in January, and we did. They called me after almost 2 weeks later to collect the vehicle as it is now fixed, (not thrusting them I told them that I want to fill up the car with fuel before we leave and pay). As suspected!!! Door lock and unlock button still stuck! Fuel still over flow! Warning lights still on! They said that the windows won't work as my computer box is for a golf 5 and not a scirocco the VIN numbers of the Scirocco and the VIN on the computer box is not the same!! It will cost me R43 000 to fix this issue but they are not sure if the windows will work after they replaced the computer box! I just feel that I have paid R11 471.25 for nothing and there is still a bill waiting! Duttons won't see me or any of my family members again! The workshop manager/supervisor (Danie) blames this all on the poor lady working at reception! According to me he said that they never told him! Don't think that se have to feed him with a s**** as all of this stands on the job card! All he needs to do is read!! Lora-Lee gave me the best service and did what she was supposed to do! Treat a customer with respect and a smile!
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