DD
Dynamic Dish Installation (accredited by DSTV)
Unclaimed Business
DD
Dynamic Dish Installation (accredited by DSTV)
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKC
Kiyashan C
1 reviews | Active since Jan 2020
6 Feb 2020, 10:25
Unlawful debit order and pathetic customer service from DSTV
I had called Dstv and cancelled my subscription on the 11th of January 2020. I was advised by the consultant that the services will be cut off at my next billing cycle. On the 25th of January 2020 I received an SMS that I will be billed on the 28th of January 2020. I called Dstv and another consultant advised me that if I cancelled my services, then I will not be billed. I was subsequently billed. I called dstv about 5 times thereafter for my refund and have been pushed from pillar to post. The services are pathetic. There is no customer centricity in this business. I have asked for call backs and no one contacts you. You have to hold on for 15 minutes and agents do not have the requisite knowledge and feedback and transfer calls where you hang on for several minutes with no answer. On the 31 January 2020, I spoke to Lungile from the retentions department. She cancelled my services and advised me that the accounts department will process the refund on the 3 February 2020. On 3 February 2020 she called me to inform me that no action has been taken by the accounts department and she will escalate this query and call me on the 4 February 2020 with feedback. To date I have received no feedback. I called Dstv on the 5 February 2020 for feedback and was transferred to Lungile ,where i hung for 7 minutes with no answer. I emailed dstv on the 5 February 2020 ,and received an automated response advising I will receive feedback within 8 hours. Again another empty promise by Dstv. I hope this receives the attention at the right level of management because really this has been a horrible experience. I need my money refunded as Dstv has unlawfully debited my account.
Helpful (0)
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Kiyashan C
1 reviews | Active since Jan 2020
6 Feb 2020, 10:25
Unlawful debit order and pathetic customer service from DSTV
I had called Dstv and cancelled my subscription on the 11th of January 2020. I was advised by the consultant that the services will be cut off at my next billing cycle. On the 25th of January 2020 I received an SMS that I will be billed on the 28th of January 2020. I called Dstv and another consultant advised me that if I cancelled my services, then I will not be billed. I was subsequently billed. I called dstv about 5 times thereafter for my refund and have been pushed from pillar to post. The services are pathetic. There is no customer centricity in this business. I have asked for call backs and no one contacts you. You have to hold on for 15 minutes and agents do not have the requisite knowledge and feedback and transfer calls where you hang on for several minutes with no answer. On the 31 January 2020, I spoke to Lungile from the retentions department. She cancelled my services and advised me that the accounts department will process the refund on the 3 February 2020. On 3 February 2020 she called me to inform me that no action has been taken by the accounts department and she will escalate this query and call me on the 4 February 2020 with feedback. To date I have received no feedback. I called Dstv on the 5 February 2020 for feedback and was transferred to Lungile ,where i hung for 7 minutes with no answer. I emailed dstv on the 5 February 2020 ,and received an automated response advising I will receive feedback within 8 hours. Again another empty promise by Dstv. I hope this receives the attention at the right level of management because really this has been a horrible experience. I need my money refunded as Dstv has unlawfully debited my account.
0
Replies (0)WB
Wynand B
1 reviews | Active since Jan 2020
30 Jan 2020, 20:49
DSTV Accounts irregularities and mismatches
I recently reduced my DSTV account from premium to easyview due to DSTV being totally overpriced. I receive monthly statemenrs from DSTV and the Dec account statement shows R105 payable. Yet, the DSTV App indicates I have to pay R622 (with no details or nake-up of this value) I phoned the DSTV helpline and the incompetent incumbent could not make a logical conclusion or understand a logical argument to save his life. He could not understand, let alone explain why these two values differ and how to resolve it. His resolution was that I go to a walk-in centre to discuss with them!!! I explained to him that I live 80km from the closest walk-in centre, which is 160km both ways. DSTV is supposed to be a state of the art technologicly advanced and superior system, but if you want to resolve a SIMPLE, SIMPLE account priblem, you gave to drive 160km at your own cist to sort it out!!!??? DSTV is only as good or bad as its systems and support. Clearly they too now gave lost the plot and is going down the drain like the rest of South Africa!! Problem is I pay by Debut order, so these incorrect charges will kust automatically go off!!! How many people do the defraud like this??! I will now carry on with Netflix, which we have been using for the past 2 months. 100's more and way better movies at a fraction of the cost. NETFLIX, YESSSSSS!!!! DSTV..... GIVE IT A PASS...
Helpful (0)
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Wynand B
1 reviews | Active since Jan 2020
30 Jan 2020, 20:49
DSTV Accounts irregularities and mismatches
I recently reduced my DSTV account from premium to easyview due to DSTV being totally overpriced. I receive monthly statemenrs from DSTV and the Dec account statement shows R105 payable. Yet, the DSTV App indicates I have to pay R622 (with no details or nake-up of this value) I phoned the DSTV helpline and the incompetent incumbent could not make a logical conclusion or understand a logical argument to save his life. He could not understand, let alone explain why these two values differ and how to resolve it. His resolution was that I go to a walk-in centre to discuss with them!!! I explained to him that I live 80km from the closest walk-in centre, which is 160km both ways. DSTV is supposed to be a state of the art technologicly advanced and superior system, but if you want to resolve a SIMPLE, SIMPLE account priblem, you gave to drive 160km at your own cist to sort it out!!!??? DSTV is only as good or bad as its systems and support. Clearly they too now gave lost the plot and is going down the drain like the rest of South Africa!! Problem is I pay by Debut order, so these incorrect charges will kust automatically go off!!! How many people do the defraud like this??! I will now carry on with Netflix, which we have been using for the past 2 months. 100's more and way better movies at a fraction of the cost. NETFLIX, YESSSSSS!!!! DSTV..... GIVE IT A PASS...
0
Replies (0)ZD
Zikona D
1 reviews | Active since Jan 2020
28 Jan 2020, 13:40
APPAULING SERVICE
I am struggling to reconnect my account that has been paid but only to find out the insurance for the decoder was never cancelled as per the request in November 2019. The amount due apparently was R165, and I paid R105 on the 21/01/2020 that has resulted to my services being suspended, the on the 25/01/2020 I received an sms that I must pay R110 to reconnect my account, which I did on the following day. I waited the whole day but the suspension was never lifted. I sent the proof of payment and got ref no but nothing happened. I sent an email to Help desk, I sent a message on fb and I made another call to a very rude agent who told me that it was not her fault that I made a short payment. Even after all the heartach I went through the services are still not resumed.
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Zikona D
1 reviews | Active since Jan 2020
28 Jan 2020, 13:40
APPAULING SERVICE
I am struggling to reconnect my account that has been paid but only to find out the insurance for the decoder was never cancelled as per the request in November 2019. The amount due apparently was R165, and I paid R105 on the 21/01/2020 that has resulted to my services being suspended, the on the 25/01/2020 I received an sms that I must pay R110 to reconnect my account, which I did on the following day. I waited the whole day but the suspension was never lifted. I sent the proof of payment and got ref no but nothing happened. I sent an email to Help desk, I sent a message on fb and I made another call to a very rude agent who told me that it was not her fault that I made a short payment. Even after all the heartach I went through the services are still not resumed.
0
Replies (0)HG
Hlekani G
1 reviews | Active since Jan 2020
3 Oct 2019, 17:09
wrong information
Good day Dstv is miss leading customers with wrong information they are promoting fraud... For the month of September I received a watsup massage stating that if I can move my package to family package they will then step in for a compact package for a month with no extra cost by the 3rd Around the twenty something I paid the amount that was due to move to family and paid again the normal amount that was due to me, however I didn't I didn't get what was promised to me today I called during the day I spoke to an agent she was confused of my query she told me she had system problem she can't provide me with reference number I waited for 15min on the line for ref but call cut me due to my airtime. I recharge with R90 airtime to make another call I called again around to six I spoke to Lungiswa bloom she was also as confused as the first agent not aware of the sms I received I was put on hold coming back with no response I request to speak to team leader after being on hold for a long time I waited to a team leader until I ran out of airtime I recharged again with R60 call for the third time spoke to Salvin I was irritated already I ask him to call me back as I was about to run out Of airtime again for the third time he didn't have permission as he's an inbound however this was my third call for the day. He didn't help me I ask to speak to Team leader for the second time he put me on hold for a very long time until a team leader by the name of SIYABONGA MASONDO. I ask him to call me back as I was about to run out of airtime again he said he is not allowed...as a team leader I ask him if a customer called for the third time and being put on hold for more than 20 min call getting cuts 3 times is he not suppose to call customers back ? He repeated Wat the agent confirm was very dissapointed I was on the line for more than 30 min until call cut me again he didn't even bother to call me back I'm very dissapointed with Dstv don't know if I will say is the lack of product knowledge with agents, or attitude or team leaders are not giving any training to agents . siyabonga definitely needs more training on how to handle customers I didn't get any help I'm stil on family not Wat was promised. Hellopeter please help by checking with Dstv if this is wrong /fraud information or what is happening because nothing has been done. Kind regards
Helpful (0)
|Replies (0)HG
Hlekani G
1 reviews | Active since Jan 2020
3 Oct 2019, 17:09
wrong information
Good day Dstv is miss leading customers with wrong information they are promoting fraud... For the month of September I received a watsup massage stating that if I can move my package to family package they will then step in for a compact package for a month with no extra cost by the 3rd Around the twenty something I paid the amount that was due to move to family and paid again the normal amount that was due to me, however I didn't I didn't get what was promised to me today I called during the day I spoke to an agent she was confused of my query she told me she had system problem she can't provide me with reference number I waited for 15min on the line for ref but call cut me due to my airtime. I recharge with R90 airtime to make another call I called again around to six I spoke to Lungiswa bloom she was also as confused as the first agent not aware of the sms I received I was put on hold coming back with no response I request to speak to team leader after being on hold for a long time I waited to a team leader until I ran out of airtime I recharged again with R60 call for the third time spoke to Salvin I was irritated already I ask him to call me back as I was about to run out Of airtime again for the third time he didn't have permission as he's an inbound however this was my third call for the day. He didn't help me I ask to speak to Team leader for the second time he put me on hold for a very long time until a team leader by the name of SIYABONGA MASONDO. I ask him to call me back as I was about to run out of airtime again he said he is not allowed...as a team leader I ask him if a customer called for the third time and being put on hold for more than 20 min call getting cuts 3 times is he not suppose to call customers back ? He repeated Wat the agent confirm was very dissapointed I was on the line for more than 30 min until call cut me again he didn't even bother to call me back I'm very dissapointed with Dstv don't know if I will say is the lack of product knowledge with agents, or attitude or team leaders are not giving any training to agents . siyabonga definitely needs more training on how to handle customers I didn't get any help I'm stil on family not Wat was promised. Hellopeter please help by checking with Dstv if this is wrong /fraud information or what is happening because nothing has been done. Kind regards
0
Replies (0)MR
Mahendran R
1 reviews | Active since Jan 2020
29 Aug 2019, 06:55
Pathetic service
This service is absolutely pathetic. I have been hanging on a call for 19min on the 29/08/2019. AGENT KEEPS PUTTING ME ON HOLD. I signed a 24month contract with dstv, they have been debuting my account on a monthly basis, last debit went off on the 15/08/2019. Now they are giving me the run around and website addresses I should visit to see wat the problem is. I want to cancel this pathetic service. They can remove the satellite dish and decoder.
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Mahendran R
1 reviews | Active since Jan 2020
29 Aug 2019, 06:55
Pathetic service
This service is absolutely pathetic. I have been hanging on a call for 19min on the 29/08/2019. AGENT KEEPS PUTTING ME ON HOLD. I signed a 24month contract with dstv, they have been debuting my account on a monthly basis, last debit went off on the 15/08/2019. Now they are giving me the run around and website addresses I should visit to see wat the problem is. I want to cancel this pathetic service. They can remove the satellite dish and decoder.
0
Replies (0)AN
Albert N
1 reviews | Active since Jan 2020
13 Aug 2019, 09:23
Dstv needs to wake up
I just phoned to the DSTV call centre to cancel my subscribtion that was actually done more than a month ago. I got an invoice from them for R450 and when I phoned them it was mentioned that I must pay over R1000.00. The lady said that the only way to cancel is to go to a outlet that means that I have to drive over 400 km. Only after putting up a argument she helped me to cancel it. How long is DSTV going to realize that we will not pay this inflated prizes. We are from a group of South Africans who want to watch Kyknet and Rugby. Why not putting a package together for this need. We will no longer be milked
Helpful (0)
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Albert N
1 reviews | Active since Jan 2020
13 Aug 2019, 09:23
Dstv needs to wake up
I just phoned to the DSTV call centre to cancel my subscribtion that was actually done more than a month ago. I got an invoice from them for R450 and when I phoned them it was mentioned that I must pay over R1000.00. The lady said that the only way to cancel is to go to a outlet that means that I have to drive over 400 km. Only after putting up a argument she helped me to cancel it. How long is DSTV going to realize that we will not pay this inflated prizes. We are from a group of South Africans who want to watch Kyknet and Rugby. Why not putting a package together for this need. We will no longer be milked
0
Replies (0)qP
quinton P
1 reviews | Active since Jan 2020
30 Apr 2019, 17:06
Hope for the future customers
Thank you very much for the effort you guys have made today. I must say after receiving poor service the past few years today was a ray of hope for the future. Continue to service your customers untill they are happy and their issues are resolved. Thank you Kristel and Munira for your commitment. It is truly appreciated.
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quinton P
1 reviews | Active since Jan 2020
30 Apr 2019, 17:06
Hope for the future customers
Thank you very much for the effort you guys have made today. I must say after receiving poor service the past few years today was a ray of hope for the future. Continue to service your customers untill they are happy and their issues are resolved. Thank you Kristel and Munira for your commitment. It is truly appreciated.
0
Replies (0)RA
Robin A
1 reviews | Active since Jan 2020
11 Dec 2018, 13:57
The worst viewing experience
For the past 5 years I've been a happy and loyal subscriber to DSTV with the normal little standard definition decoder until in Nov 2018 I received an email from DSTV about a new package and a reduced monthly subscription which includes the Xplora 2 decoder with free installation, "because of my loyalty" (yeah right) however the only condition was paying via debit order, which I then agreed to. A couple of days thereafter my service got disconnected and I was instructed to pay the connection fee or whatever fee it was, whereas I already made an early payment on 28 Oct 2018. I contested this as this was not the agreement I went into and my service was then activated. A week thereafter my service got disconnected again and I received a bill of about R1000. When I called in, the agent informed me that it was the payment for November and the connection fee of R149. Of course I was now livid as I was much better off when I had the standard decoder with my subscription of R899pm. Again I contested this and the balance was cleared, however not long thereafter another disconnection with a bill of R1917. I completely lost it and went off at every consultant I got hold off as no one could explain as to what is happening. Eventually I decided enough is enough and asked to be transferred to the retention's department and there I spoke to a very helpful agent by the name of Nompumelelo Mkhize (and I didn't even write down her name). She explained in detail to me what happened and somehow rectified the error. I was debited by the amount of R1917, however I reversed it as I was only supposed to be billed an amount of R839 which is the reduced subscription including extra view and catch up. Today I went online to make a payment of R839 which is for the month of December and to my surprise I got a bill of R1928 to pay before 07/01/2019. Well it would make sense if it had to be R1678 but where does the amount of R1928 come from? I've been a loyal subscriber for 5 years without any hassle, but this was by far the worst experience I've ever had with DSTV and I would like them to remove whatever was installed and reactivate my standard definition decoder and have my amount to pay rectified.
Helpful (0)
|Replies (0)RA
Robin A
1 reviews | Active since Jan 2020
11 Dec 2018, 13:57
The worst viewing experience
For the past 5 years I've been a happy and loyal subscriber to DSTV with the normal little standard definition decoder until in Nov 2018 I received an email from DSTV about a new package and a reduced monthly subscription which includes the Xplora 2 decoder with free installation, "because of my loyalty" (yeah right) however the only condition was paying via debit order, which I then agreed to. A couple of days thereafter my service got disconnected and I was instructed to pay the connection fee or whatever fee it was, whereas I already made an early payment on 28 Oct 2018. I contested this as this was not the agreement I went into and my service was then activated. A week thereafter my service got disconnected again and I received a bill of about R1000. When I called in, the agent informed me that it was the payment for November and the connection fee of R149. Of course I was now livid as I was much better off when I had the standard decoder with my subscription of R899pm. Again I contested this and the balance was cleared, however not long thereafter another disconnection with a bill of R1917. I completely lost it and went off at every consultant I got hold off as no one could explain as to what is happening. Eventually I decided enough is enough and asked to be transferred to the retention's department and there I spoke to a very helpful agent by the name of Nompumelelo Mkhize (and I didn't even write down her name). She explained in detail to me what happened and somehow rectified the error. I was debited by the amount of R1917, however I reversed it as I was only supposed to be billed an amount of R839 which is the reduced subscription including extra view and catch up. Today I went online to make a payment of R839 which is for the month of December and to my surprise I got a bill of R1928 to pay before 07/01/2019. Well it would make sense if it had to be R1678 but where does the amount of R1928 come from? I've been a loyal subscriber for 5 years without any hassle, but this was by far the worst experience I've ever had with DSTV and I would like them to remove whatever was installed and reactivate my standard definition decoder and have my amount to pay rectified.
0
Replies (0)