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Dyson
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Dyson South Africa faces overwhelming criticism for its after-sales service and repair process. Customers report waiting months for warranty repairs with little to no communication or updates from Dyson or its service partner, Tudortech. Spare parts availability is a recurring issue, leaving customers without their premium-priced appliances for extended periods. Multiple reviewers highlight being passed between Dyson, Tudortech, and retailers without resolution. The lack of global warranty support for products purchased overseas also drew sharp criticism. One positive review praised a personalised in-home product demonstration.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-86
Recommended: Unlikely
Review Distribution
1.2|23 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Dyson
Based on recent customer reviews, Dyson South Africa faces overwhelming criticism for its after-sales service and repair process. Customers report waiting months for warranty repairs with little to no communication or updates from Dyson or its service partner, Tudortech. Spare parts availability is a recurring issue, leaving customers without their premium-priced appliances for extended periods. Multiple reviewers highlight being passed between Dyson, Tudortech, and retailers without resolution. The lack of global warranty support for products purchased overseas also drew sharp criticism. One positive review praised a personalised in-home product demonstration.
Dyson has a TrustIndex of 0 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. Hellopeter has tracked Dyson across 41 total reviews. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLA
Lizaan A
1 reviews | Active since Jan 2020
7 Mar 2026, 12:30
Dyson is taking mont...
Dyson is taking months to send back my hairdryer sent in for repairs, they are not proving feedback via emails and calls, I called in numerous times then they just put me on hold and keeps me hanging, happened a few times when I called in, I used lots of airtime trying to follow up with them but since this day nothing has been resolved
Helpful (0)
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Lizaan A
1 reviews | Active since Jan 2020
7 Mar 2026, 12:30
Dyson is taking mont...
Dyson is taking months to send back my hairdryer sent in for repairs, they are not proving feedback via emails and calls, I called in numerous times then they just put me on hold and keeps me hanging, happened a few times when I called in, I used lots of airtime trying to follow up with them but since this day nothing has been resolved
0
Replies (0)CT
Charles T
1 reviews | Active since Jan 2020
4 Mar 2026, 16:23
Dyson South Africa - 2 Months Waiting for Warranty Repair with No Communication
I sent my Dyson V15 Submarine vacuum cleaner in for a warranty repair nearly two months ago. The machine is just over a year old and still fully under warranty. The issue was relatively minor. The filter was not being detected or sealing correctly. Since submitting the vacuum for repair, I have received absolutely no communication from Dyson South Africa regarding the status of the repair. Two months without any update, feedback, or expected completion date is completely unacceptable. For a premium product in this price range, one would reasonably expect a far higher level of customer service and support. At this point, the experience has been extremely disappointing. Based on the lack of service and communication, I would strongly reconsider purchasing another Dyson product in the future. I would also advise other consumers to carefully consider the level of after sales support before investing in a Dyson appliance. I would appreciate an urgent update from Dyson South Africa regarding the status of my repair and when I can expect my vacuum cleaner to be returned.
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Charles T
1 reviews | Active since Jan 2020
4 Mar 2026, 16:23
Dyson South Africa - 2 Months Waiting for Warranty Repair with No Communication
I sent my Dyson V15 Submarine vacuum cleaner in for a warranty repair nearly two months ago. The machine is just over a year old and still fully under warranty. The issue was relatively minor. The filter was not being detected or sealing correctly. Since submitting the vacuum for repair, I have received absolutely no communication from Dyson South Africa regarding the status of the repair. Two months without any update, feedback, or expected completion date is completely unacceptable. For a premium product in this price range, one would reasonably expect a far higher level of customer service and support. At this point, the experience has been extremely disappointing. Based on the lack of service and communication, I would strongly reconsider purchasing another Dyson product in the future. I would also advise other consumers to carefully consider the level of after sales support before investing in a Dyson appliance. I would appreciate an urgent update from Dyson South Africa regarding the status of my repair and when I can expect my vacuum cleaner to be returned.
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MW
Mark W
1 reviews | Active since Jan 2020
3 Mar 2026, 08:39
Dyson is the worst
The most terrible experience, simple service and filter, after three 3 i still have not gotten my machine back. I've been there 3 times to collect the machine, and there has been excuse after excuse. They tried to delivery my machine eventually with half the parts missing!! And still no further reply from Dyson/ Tudotech Cape Town
Helpful (0)
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Mark W
1 reviews | Active since Jan 2020
3 Mar 2026, 08:39
Dyson is the worst
The most terrible experience, simple service and filter, after three 3 i still have not gotten my machine back. I've been there 3 times to collect the machine, and there has been excuse after excuse. They tried to delivery my machine eventually with half the parts missing!! And still no further reply from Dyson/ Tudotech Cape Town
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Replies (0)IH
Imraan H
1 reviews | Active since Jan 2020
16 Feb 2026, 09:31
Dyson Stole my vacuum cleaner
I sent my dyson V15 detect in for repairs ithat was still under warrantee n August 2025, as of the 16th February 2026 i still dont have it, nobody seems to know where my vacuum is. I would not recommend anybody buy a dyson product in South africa as the customer service is non existent i was told that it would take them 12 weeks to get spares its going on 7 months now. My Job no is 39741
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Imraan H
1 reviews | Active since Jan 2020
16 Feb 2026, 09:31
Dyson Stole my vacuum cleaner
I sent my dyson V15 detect in for repairs ithat was still under warrantee n August 2025, as of the 16th February 2026 i still dont have it, nobody seems to know where my vacuum is. I would not recommend anybody buy a dyson product in South africa as the customer service is non existent i was told that it would take them 12 weeks to get spares its going on 7 months now. My Job no is 39741
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Heyley N
1 reviews | Active since Jan 2020
11 Feb 2026, 10:14
Dyson/ Takealot
The Dyson V15 Detect Submarine I purchased via Takelot was delivered on the 17/12/25 and was faulty from the start - it never worked at all. As it was a gift, it was only opened on the 01/01/26 and found that it was not working. On the 02/01/26, I phoned Takealot and spoke to Zaine. He said that I must call Dyson myself. So the question is, why would you sell a product and have no after service (Takealot) with this kind of expensive product that it is? I then waited until all businesses opened on the 05/01/26 and contacted Lucky (Ntlantla Adoons) and he told me that it was not Dysons problem and that I had to call Takelot. Phoned Takelot and Zaine again said its not Takelots problem for it’s a Dyson problem. So nobody wanted to take the responsibility for this expensive product. So I phoned Lucky again and said I wanted a new product or my money back. He then suggested that the product must be couriered back to Dyson. Eventually after no communication, my husband, my Sister-in-law, myself and my son’s calls to Dyson, where we spoke to Lycky, Marnus, Mzee and Razia the product was eventually collected on the 22/01/26. Can you believe it, 20 days after we started complaining? My sister-in-law phoned Dyson again last week and spoke to Marnus and he told her that the problem is now with Dyson International. It’s a week later and no communication, no feedback, no status, no update, no confirmation of a replacement or a refund from Dyson or Dyson International. I phoned to speak to Marnus this morning at 11:59 and he was on the phone call and Kim who spoke to me told me that he wil call me back. I phoned again at 13:13 and there was no answer. Pathetic! The lack of communication and to follow-up is unacceptable for a premium product and company. Still no vacuum cleaner or clarity on when this issue will be resolved
Helpful (0)
|Replies (0)HN
Heyley N
1 reviews | Active since Jan 2020
11 Feb 2026, 10:14
Dyson/ Takealot
The Dyson V15 Detect Submarine I purchased via Takelot was delivered on the 17/12/25 and was faulty from the start - it never worked at all. As it was a gift, it was only opened on the 01/01/26 and found that it was not working. On the 02/01/26, I phoned Takealot and spoke to Zaine. He said that I must call Dyson myself. So the question is, why would you sell a product and have no after service (Takealot) with this kind of expensive product that it is? I then waited until all businesses opened on the 05/01/26 and contacted Lucky (Ntlantla Adoons) and he told me that it was not Dysons problem and that I had to call Takelot. Phoned Takelot and Zaine again said its not Takelots problem for it’s a Dyson problem. So nobody wanted to take the responsibility for this expensive product. So I phoned Lucky again and said I wanted a new product or my money back. He then suggested that the product must be couriered back to Dyson. Eventually after no communication, my husband, my Sister-in-law, myself and my son’s calls to Dyson, where we spoke to Lycky, Marnus, Mzee and Razia the product was eventually collected on the 22/01/26. Can you believe it, 20 days after we started complaining? My sister-in-law phoned Dyson again last week and spoke to Marnus and he told her that the problem is now with Dyson International. It’s a week later and no communication, no feedback, no status, no update, no confirmation of a replacement or a refund from Dyson or Dyson International. I phoned to speak to Marnus this morning at 11:59 and he was on the phone call and Kim who spoke to me told me that he wil call me back. I phoned again at 13:13 and there was no answer. Pathetic! The lack of communication and to follow-up is unacceptable for a premium product and company. Still no vacuum cleaner or clarity on when this issue will be resolved
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Audrey L
1 reviews | Active since Jan 2020
10 Feb 2026, 10:30
Warranty repair still unresolved after several months
I sent my Dyson Airwrap in for warranty repair in November 2025. Since then, I’ve had very limited communication and no clear timeline for resolution. Despite multiple follow-ups, the status remains “in progress” months later. This has been a frustrating experience, particularly given that Dyson positions itself as a premium brand. I hope this matter can be resolved soon.
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Audrey L
1 reviews | Active since Jan 2020
10 Feb 2026, 10:30
Warranty repair still unresolved after several months
I sent my Dyson Airwrap in for warranty repair in November 2025. Since then, I’ve had very limited communication and no clear timeline for resolution. Despite multiple follow-ups, the status remains “in progress” months later. This has been a frustrating experience, particularly given that Dyson positions itself as a premium brand. I hope this matter can be resolved soon.
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Replies (0)AL
Audrey L
1 reviews | Active since Jan 2020
10 Feb 2026, 10:07
Extremely poor after-sales service – months-long repair delay with no communication
Good Day Paul, I hope you are well. My name is Audrey, and I am Basia’s replacement. I have taken note of your email and have forwarded it to our Sales Manager, Vernon, for his attention. Kind regards, Audrey
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Audrey L
1 reviews | Active since Jan 2020
10 Feb 2026, 10:07
Extremely poor after-sales service – months-long repair delay with no communication
Good Day Paul, I hope you are well. My name is Audrey, and I am Basia’s replacement. I have taken note of your email and have forwarded it to our Sales Manager, Vernon, for his attention. Kind regards, Audrey
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