E
Earthchild
Unclaimed Business
E
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
3.7|9 Reviews
May '25 - Apr '26
5(85.7%)
4(0%)
3(0%)
2(0%)
1(14.3%)
5(85.7%)
4(0%)
3(0%)
2(0%)
1(14.3%)
Frequently Asked Questions About Earthchild
Earthchild has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Earthchild across 87 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFD
K
Katlego
1 reviews | Active since Jan 2020
3 Oct 2025, 11:38
I mistakenly sent an item to the wrong address (Earthchild Mall of the South)
I mistakenly sent an item to the wrong address (Earthchild Mall of the South). I wanted to send it to Mall of the North. I called the store( Mall of the South), and I was assisted by *Nthabi.* I was stressed out because I couldn't be able to collect the items since it's in another province. *Nthabi* managed to calm me down and suggested that I should re-order the item once she has made the return process. I'm so happy I could re-order the item and send it to the correct address, this time around 🤭
Helpful (0)
|Replies (0)K
Katlego
1 reviews | Active since Jan 2020
3 Oct 2025, 11:38
I mistakenly sent an item to the wrong address (Earthchild Mall of the South)
I mistakenly sent an item to the wrong address (Earthchild Mall of the South). I wanted to send it to Mall of the North. I called the store( Mall of the South), and I was assisted by *Nthabi.* I was stressed out because I couldn't be able to collect the items since it's in another province. *Nthabi* managed to calm me down and suggested that I should re-order the item once she has made the return process. I'm so happy I could re-order the item and send it to the correct address, this time around 🤭
0
Replies (0)T
EP
Ellana P
1 reviews | Active since Jan 2020
21 Aug 2025, 13:58
Great service I got from Earthchild in mall of the south
Great service I got from Earthchild in mall of the south. Nthabi was very helpful and knew exactly what I wanted , she was patient with me as most of the items I wanted were not in store she suggested that I shop online which she also helped me with . Very few people like her and she is the reason I keep on coming back to the store for that world class service ⭐️⭐️⭐️⭐️⭐️
Helpful (0)
|Replies (0)EP
Ellana P
1 reviews | Active since Jan 2020
21 Aug 2025, 13:58
Great service I got from Earthchild in mall of the south
Great service I got from Earthchild in mall of the south. Nthabi was very helpful and knew exactly what I wanted , she was patient with me as most of the items I wanted were not in store she suggested that I shop online which she also helped me with . Very few people like her and she is the reason I keep on coming back to the store for that world class service ⭐️⭐️⭐️⭐️⭐️
0
Replies (0)XM
Xolile M
1 reviews | Active since Jan 2020
24 Jul 2025, 15:22
Wow! Wonderful servi...
Wow! Wonderful service from Sibongile and Lebo from Earthchild in Mall .. they assisted me with sizes and even went an extra mile with finding a jacket for my baby .. will definitely return to the store
Helpful (0)
|Replies (0)XM
Xolile M
1 reviews | Active since Jan 2020
24 Jul 2025, 15:22
Wow! Wonderful servi...
Wow! Wonderful service from Sibongile and Lebo from Earthchild in Mall .. they assisted me with sizes and even went an extra mile with finding a jacket for my baby .. will definitely return to the store
0
Replies (0)M
Mampho
1 reviews | Active since Jan 2020
23 Jul 2025, 14:44
She was prompt, friendly, and super helpful
She was prompt, friendly, and super helpful. I was blown away by her professionalism and willingness to help. She listened to my concerns, provided clear solutions, and followed up to ensure everything was sorted. I'm so impressed By Lebo from Earthchild Mall of the south.
Helpful (0)
|Replies (0)M
Mampho
1 reviews | Active since Jan 2020
23 Jul 2025, 14:44
She was prompt, friendly, and super helpful
She was prompt, friendly, and super helpful. I was blown away by her professionalism and willingness to help. She listened to my concerns, provided clear solutions, and followed up to ensure everything was sorted. I'm so impressed By Lebo from Earthchild Mall of the south.
0
Replies (0)XM
Xolile M
1 reviews | Active since Jan 2020
12 Jul 2025, 13:31
Wow! Wonderful servi...
Wow! Wonderful service from Nthabi and Syneth from Earthchild in Mall of the South .. they assisted me with sizes and even went an extra mile with finding a jacket for my baby .. will definitely return to the store for the great experience
Helpful (0)
|Replies (0)XM
Xolile M
1 reviews | Active since Jan 2020
12 Jul 2025, 13:31
Wow! Wonderful servi...
Wow! Wonderful service from Nthabi and Syneth from Earthchild in Mall of the South .. they assisted me with sizes and even went an extra mile with finding a jacket for my baby .. will definitely return to the store for the great experience
0
Replies (0)LN
Lufuno N
1 reviews | Active since Jan 2020
7 Apr 2025, 22:21
Horrible service
To whom it may concern I would like assistance with logging a complainant about the service I am receiving at Earth child Mall of the south. I have a 4 month old baby. Somewhere in March her father bought her some cute outfits (3 to 6 months) from Earth child The Glen Mall. I was away because of work and unfortunately couldn't fit the child those clothes " inside your shop" as per sales rep at Mall of the South. When I return home, some of the clothes has been exchange and some already worn but there was this one dress that she didn't wear. I tried to put the dress on her and it was small. I guess to my bad the baby vomited a bit on the dress and I tried to wiped it out. Tuesday last week (1 April 2025) immediately after I saw that the dress is small, I returned it at Earth child Mall of the south. I got there and explained what happened, the lady who worked there said they can't take any decisions and must wait for the store manager to come, assess the dress and will give me feedback the following day. Come Wednesday, no feedback (mind you, I left the dress at their store) Thursday still no feedback, then later I CALLED the store to check for an update. The lady( I think her name is Ayanda) with an attitude said "we said we will call you with an update" though I waited 2 days with no update I said fine. Monday late around 18:40 Ayanda called to update me that the manager still has not yet arrived to inspect or assess the dress, she sent him/her an email to brief her/him about my situation (bear in mind that this girl is giving "the irritating customer" attitude) coz I requested for an update. The manager said as per "RECEIPT" at the back, clothes must be returned at the same state they left the store (NOT WORN AT ALL). My question to her was: do you have a fitting rooms for babies in your stores so that next time I know that when we like something at your store the baby must fit before leaving the store. My daughter is 4 months old and the clothes her dad bought is 3 to 6 months old which unfortunately is small cut for her. The lady shout over the phone that she is representing her company and that is their terms and conditions, also I must wait until Friday when the store manager come cause he/she is currently busy. I am VERY disappointed with this service to be honest. The dress is R500 and thats the money we must waste just because of the stain my poor little baby did while fitting the dress. I am sorry to say this, I was a fan of Earth Child and always recommend it but it seems as if now you just lost a customer. Maybe 1 customer is not train smash for you. All the best with the customer service at Earth child Mall of the South Not a happy customer at all Lufuno Savhasa
Helpful (0)
|Replies (0)LN
Lufuno N
1 reviews | Active since Jan 2020
7 Apr 2025, 22:21
Horrible service
To whom it may concern I would like assistance with logging a complainant about the service I am receiving at Earth child Mall of the south. I have a 4 month old baby. Somewhere in March her father bought her some cute outfits (3 to 6 months) from Earth child The Glen Mall. I was away because of work and unfortunately couldn't fit the child those clothes " inside your shop" as per sales rep at Mall of the South. When I return home, some of the clothes has been exchange and some already worn but there was this one dress that she didn't wear. I tried to put the dress on her and it was small. I guess to my bad the baby vomited a bit on the dress and I tried to wiped it out. Tuesday last week (1 April 2025) immediately after I saw that the dress is small, I returned it at Earth child Mall of the south. I got there and explained what happened, the lady who worked there said they can't take any decisions and must wait for the store manager to come, assess the dress and will give me feedback the following day. Come Wednesday, no feedback (mind you, I left the dress at their store) Thursday still no feedback, then later I CALLED the store to check for an update. The lady( I think her name is Ayanda) with an attitude said "we said we will call you with an update" though I waited 2 days with no update I said fine. Monday late around 18:40 Ayanda called to update me that the manager still has not yet arrived to inspect or assess the dress, she sent him/her an email to brief her/him about my situation (bear in mind that this girl is giving "the irritating customer" attitude) coz I requested for an update. The manager said as per "RECEIPT" at the back, clothes must be returned at the same state they left the store (NOT WORN AT ALL). My question to her was: do you have a fitting rooms for babies in your stores so that next time I know that when we like something at your store the baby must fit before leaving the store. My daughter is 4 months old and the clothes her dad bought is 3 to 6 months old which unfortunately is small cut for her. The lady shout over the phone that she is representing her company and that is their terms and conditions, also I must wait until Friday when the store manager come cause he/she is currently busy. I am VERY disappointed with this service to be honest. The dress is R500 and thats the money we must waste just because of the stain my poor little baby did while fitting the dress. I am sorry to say this, I was a fan of Earth Child and always recommend it but it seems as if now you just lost a customer. Maybe 1 customer is not train smash for you. All the best with the customer service at Earth child Mall of the South Not a happy customer at all Lufuno Savhasa
0
Replies (0)