EC
Eastern Cape Motors
Claimed Business
EC
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Eastern Cape Motors
Eastern Cape Motors has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Eastern Cape Motors across 66 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 11:28
Mahindra Maxi Truck BAD quality
PUBLIC WARNING – CONSUMER PROTECTION VIOLATION This letter serves as a formal complaint, final notice, and public warning regarding the unacceptable conduct of Mahindra and the Eastern Cape Service Department. I purchased a Mahindra Maxi Truck, (12/6/2024, KJZ 131 EC, VIN - MA1ZP2TAKR1C35163), which began showing serious rust within six (6) months of purchase. This is not wear and tear. This is premature corrosion on a nearly new vehicle, despite the fact that it was and still is washed weekly, correctly maintained, and used under normal conditions. A vehicle rusting within six months is clearly defective and raises serious concerns about manufacturing quality, materials used, and corrosion protection. When this matter was reported on numerous occaions, Mahindra and the Eastern Cape Service Department failed and refused to honour the warranty or take meaningful corrective action. This refusal is unacceptable, negligent, and demonstrates a blatant disregard for consumer rights. To remove any doubt that this is an isolated incident, I inspected another Mahindra of the same model and year, which showed the same rust defects. This confirms a systemic quality problem, not owner misuse. Under the Consumer Protection Act (CPA), consumers are legally entitled to products that are: - Of acceptable and durable quality - Free from defects - Fit for purpose - Backed by honoured warranties A vehicle that corrodes within six months fails every one of these requirements. The refusal to repair, replace, or acknowledge responsibility may constitute a direct violation of consumer protection legislation. Let it be clearly stated: This level of product quality and after-sales service is unacceptable and indefensible. As a result of this experience, I issue this public warning: «Consumers are advised to think very carefully before purchasing a Mahindra vehicle. Based on my experience, vehicles may suffer premature defects, and customers may be left without warranty support when legitimate claims are raised.» Unless this matter is immediately resolved, I will proceed without further notice to: - Lodge a formal complaint with the National Consumer Commission - Escalate the matter through legal and regulatory channels - Submit this complaint to public consumer platforms and media - Actively warn other consumers of these issues I now demand: - A written explanation for the refusal to honour the warranty - A full repair, replacement, or appropriate compensation - Confirmation of the steps Mahindra will take to address this defect Failure to respond will be treated as wilful non-compliance and handled accordingly. This letter is issued without prejudice to any further legal or consumer action. BUYERS BE WARNED. Yours sincerely, Ronald Dressel
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 11:28
Mahindra Maxi Truck BAD quality
PUBLIC WARNING – CONSUMER PROTECTION VIOLATION This letter serves as a formal complaint, final notice, and public warning regarding the unacceptable conduct of Mahindra and the Eastern Cape Service Department. I purchased a Mahindra Maxi Truck, (12/6/2024, KJZ 131 EC, VIN - MA1ZP2TAKR1C35163), which began showing serious rust within six (6) months of purchase. This is not wear and tear. This is premature corrosion on a nearly new vehicle, despite the fact that it was and still is washed weekly, correctly maintained, and used under normal conditions. A vehicle rusting within six months is clearly defective and raises serious concerns about manufacturing quality, materials used, and corrosion protection. When this matter was reported on numerous occaions, Mahindra and the Eastern Cape Service Department failed and refused to honour the warranty or take meaningful corrective action. This refusal is unacceptable, negligent, and demonstrates a blatant disregard for consumer rights. To remove any doubt that this is an isolated incident, I inspected another Mahindra of the same model and year, which showed the same rust defects. This confirms a systemic quality problem, not owner misuse. Under the Consumer Protection Act (CPA), consumers are legally entitled to products that are: - Of acceptable and durable quality - Free from defects - Fit for purpose - Backed by honoured warranties A vehicle that corrodes within six months fails every one of these requirements. The refusal to repair, replace, or acknowledge responsibility may constitute a direct violation of consumer protection legislation. Let it be clearly stated: This level of product quality and after-sales service is unacceptable and indefensible. As a result of this experience, I issue this public warning: «Consumers are advised to think very carefully before purchasing a Mahindra vehicle. Based on my experience, vehicles may suffer premature defects, and customers may be left without warranty support when legitimate claims are raised.» Unless this matter is immediately resolved, I will proceed without further notice to: - Lodge a formal complaint with the National Consumer Commission - Escalate the matter through legal and regulatory channels - Submit this complaint to public consumer platforms and media - Actively warn other consumers of these issues I now demand: - A written explanation for the refusal to honour the warranty - A full repair, replacement, or appropriate compensation - Confirmation of the steps Mahindra will take to address this defect Failure to respond will be treated as wilful non-compliance and handled accordingly. This letter is issued without prejudice to any further legal or consumer action. BUYERS BE WARNED. Yours sincerely, Ronald Dressel
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Replies (0)ED
Eilesia D
1 reviews | Active since Jan 2020
15 Jan 2026, 12:08
This is my second vehicle service with ECM (East London) and what an absolute joy it was this time around. The Service Consultant - Lwandile Tole was so friend from the start and made me feel so welcome. He arranged everything, from my drop off and colle
Annual Vehicle Service - Wonderful Service received from Service Consultant at ECM East London
Helpful (0)
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Eilesia D
1 reviews | Active since Jan 2020
15 Jan 2026, 12:08
This is my second vehicle service with ECM (East London) and what an absolute joy it was this time around. The Service Consultant - Lwandile Tole was so friend from the start and made me feel so welcome. He arranged everything, from my drop off and colle
Annual Vehicle Service - Wonderful Service received from Service Consultant at ECM East London
0
Replies (0)MN
Mcebisi N
1 reviews | Active since Jan 2020
12 Jan 2026, 05:12
Unsatisfactory Treatment
The treatment I received from The Service Manager and the Subaru Manager concerning my complaint was far below standard and unprofessional because the Service Manager was yelling at me telling me that I lie repeatedly. I felt undermine, disrespected and disappointed. They told me about their fights with Volvo that does not concern me after they never told me that they are no longer Volvo and were discrediting Volvo. I love my Volvo and continue placing my trust in volvo. The Service Manager insisted that today Monday the 12th I should bring a battery for the car for them to able to work on the car and to me that is very surprising for the workshop not to have spare batteries.
Helpful (0)
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Mcebisi N
1 reviews | Active since Jan 2020
12 Jan 2026, 05:12
Unsatisfactory Treatment
The treatment I received from The Service Manager and the Subaru Manager concerning my complaint was far below standard and unprofessional because the Service Manager was yelling at me telling me that I lie repeatedly. I felt undermine, disrespected and disappointed. They told me about their fights with Volvo that does not concern me after they never told me that they are no longer Volvo and were discrediting Volvo. I love my Volvo and continue placing my trust in volvo. The Service Manager insisted that today Monday the 12th I should bring a battery for the car for them to able to work on the car and to me that is very surprising for the workshop not to have spare batteries.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 09:50
Worst Customer Service at Eastern Cape Motors
I was trying to buy in a car at Eastern Cape Motors in East London. While I was working on a deal with their sales executive, I suddenly received a message from the sales executive Lucia Barker that reads as follows: Good morning Sir, I hope you are well? My used car manager isn’t comfortable assisting me with a cover, as it’s not part of his profile stock. I’ve tried to shop it around, but the dealers I contacted advised that the best option would be to check with WeBuyCars. My sincere apologies for the inconvenience. Many thanks, and wishing you an awesome day. Kind regards ✨️ Lucia ECM Ford That’s the customer service you generally receive at Eastern Cape Motors. Best, Stanley
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Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 09:50
Worst Customer Service at Eastern Cape Motors
I was trying to buy in a car at Eastern Cape Motors in East London. While I was working on a deal with their sales executive, I suddenly received a message from the sales executive Lucia Barker that reads as follows: Good morning Sir, I hope you are well? My used car manager isn’t comfortable assisting me with a cover, as it’s not part of his profile stock. I’ve tried to shop it around, but the dealers I contacted advised that the best option would be to check with WeBuyCars. My sincere apologies for the inconvenience. Many thanks, and wishing you an awesome day. Kind regards ✨️ Lucia ECM Ford That’s the customer service you generally receive at Eastern Cape Motors. Best, Stanley
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Replies (0)PB
Pumelele B
1 reviews | Active since Jan 2020
1 Apr 2025, 17:13
Service gone from better to worse
I'm not happy with service received from Tarren and Cindy Van Denberg from FORD North End Port Elizabeth. On Thursday 27th March 2025, I took my car for service and Tarren completed and signed my service book incorrectly which i find it very incompeted and ingorant. I sent an email to Cindy on 31-03-2025 and today the 01-04-2025 to enquire about this but there was no response. I'm not going to beg anyone to do their job properly, I want someone to call me back A.S.A.P. I need clarity regarding my service before I take further actions.
Helpful (0)
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Pumelele B
1 reviews | Active since Jan 2020
1 Apr 2025, 17:13
Service gone from better to worse
I'm not happy with service received from Tarren and Cindy Van Denberg from FORD North End Port Elizabeth. On Thursday 27th March 2025, I took my car for service and Tarren completed and signed my service book incorrectly which i find it very incompeted and ingorant. I sent an email to Cindy on 31-03-2025 and today the 01-04-2025 to enquire about this but there was no response. I'm not going to beg anyone to do their job properly, I want someone to call me back A.S.A.P. I need clarity regarding my service before I take further actions.
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Replies (0)AP
Atini P
1 reviews | Active since Jan 2020
20 Jan 2025, 08:00
Complaint
I took my car Mazda CX3 2.0 for service to Eastern Cape motors East London on the 5th of September. I noticed that they have changed my spare wheel and the jack because the one they gave me has never been used before and the size is smaller. I have used my spare wheel three times and there is no way it can be this new. I went to them and told them about it, they didn't wanna give back my used spare wheel and said all the Mazda comes with that spare wheel. My spare wheel rim was all black and the one they gave me has a yellow rim and has never been used. The manager said I must give them proof of the tire I had, told them I didn't take photos because I didn't know this would happen, they refused to even check on their cameras. If this was a white person they would have jumped but because I'm black had accept their *****ed work. I will never ever trust them again and it was my second time buying a car from them but they are ******
Helpful (0)
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Atini P
1 reviews | Active since Jan 2020
20 Jan 2025, 08:00
Complaint
I took my car Mazda CX3 2.0 for service to Eastern Cape motors East London on the 5th of September. I noticed that they have changed my spare wheel and the jack because the one they gave me has never been used before and the size is smaller. I have used my spare wheel three times and there is no way it can be this new. I went to them and told them about it, they didn't wanna give back my used spare wheel and said all the Mazda comes with that spare wheel. My spare wheel rim was all black and the one they gave me has a yellow rim and has never been used. The manager said I must give them proof of the tire I had, told them I didn't take photos because I didn't know this would happen, they refused to even check on their cameras. If this was a white person they would have jumped but because I'm black had accept their *****ed work. I will never ever trust them again and it was my second time buying a car from them but they are ******
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Replies (0)NM
Ntsikie M
1 reviews | Active since Jan 2020
3 Sept 2024, 03:22
Bad service
I replaced my car battery just last year April two months later took my car for a service and again later in the year for a service and again at the beginning of this year. Now this month I'm told I need to replace my battery again hardly 1yr 5months.I enquired with one of the places that replace batteries they laughed and said a battery life is 3-5 unless the battery was just recharged and the old battery was replaced again. I paid for a new battery to be installed. Also that what did they check during both services because checking the battery is part of the service. I am not paying for a new battery this is so unfair and I feel you are just making money out of me. Yes I do understand that warrenty of the battery is a year but I brought the car twice for a service and no one saw that. This is the worst service ever that I have received at ECM since my first car in 2011. I am so dissatisfied and disappointed
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Ntsikie M
1 reviews | Active since Jan 2020
3 Sept 2024, 03:22
Bad service
I replaced my car battery just last year April two months later took my car for a service and again later in the year for a service and again at the beginning of this year. Now this month I'm told I need to replace my battery again hardly 1yr 5months.I enquired with one of the places that replace batteries they laughed and said a battery life is 3-5 unless the battery was just recharged and the old battery was replaced again. I paid for a new battery to be installed. Also that what did they check during both services because checking the battery is part of the service. I am not paying for a new battery this is so unfair and I feel you are just making money out of me. Yes I do understand that warrenty of the battery is a year but I brought the car twice for a service and no one saw that. This is the worst service ever that I have received at ECM since my first car in 2011. I am so dissatisfied and disappointed
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Aug 2024, 06:46
Impressive Service when getting parts from Eastern Cape Motors North End
Have been to this Parts Division a few times to get certain parts for our Ford Ranger, and can only give high praise for Lance Schmidt who has assisted me a few times and is always friendly, helpful and efficient.. he also personally calls me to let me know my part has arrived. Thank you for the great service Lance!
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Anonymous
1 reviews | Active since Jan 2020
22 Aug 2024, 06:46
Impressive Service when getting parts from Eastern Cape Motors North End
Have been to this Parts Division a few times to get certain parts for our Ford Ranger, and can only give high praise for Lance Schmidt who has assisted me a few times and is always friendly, helpful and efficient.. he also personally calls me to let me know my part has arrived. Thank you for the great service Lance!
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