EasyBiz Technologies
Claimed Business
EasyBiz Technologies
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLT
Leandri T
1 reviews | Active since Jan 2020
19 Apr 2024, 09:57
Just... Don't!
Two months to INCORRECTLY "IMPLEMENT" my payroll. After numerous attempts of trying to get information corrected, I would advise you to save yourself the trouble. These people have no clue how their program works. At this point I would rather do manual payslips on Excel than dealing with these *********** clowns. Eazybiz, don't even try to respond with your lame excuses, I have all the proof.
Helpful (0)
|Replies (0)LT
Leandri T
1 reviews | Active since Jan 2020
19 Apr 2024, 09:57
Just... Don't!
Two months to INCORRECTLY "IMPLEMENT" my payroll. After numerous attempts of trying to get information corrected, I would advise you to save yourself the trouble. These people have no clue how their program works. At this point I would rather do manual payslips on Excel than dealing with these *********** clowns. Eazybiz, don't even try to respond with your lame excuses, I have all the proof.
0
Replies (0)CL
CHARISA L
1 reviews | Active since Jan 2020
23 Mar 2023, 09:22
Zero help for desktop. Unreliable Online. Don't just walk away...run!
We have been customers for decades, loving Quickbooks Desktop and recommending it to all who would listen. Now we have reached our last straw and will be moving to Pastel. We have always used desktop. Our business is growing and we need to add a new user. After extreme difficulty being sent from one department to another, we are simply told that no desktop licenses are sold anymore. No conversation to find an option or solution, but rather a brush-off: you either go online or go bust. We tried again by contacting the UK support (on EasyBiz's recommendation). Same reaction. Then we went online as per their insistence, although our business doesn't actually allow for online, often working in remote areas where we have no connectivity, but it seemed it was our only option. Online we struggled with imports that are not importing the entire date range you selected, skipping certain transactions and ruining my trust in the credibility of the data. Then the first loadshedding came and we were stuck! We couldn't do anything, despite having a UPS for the internet router, due to extremely bad connectivity. So we immediately stopped an looked (again) for another option. Got two licenses from someone else, since neither Easybiz nor UK would sell us licenses. Contacted EasyBiz again to ask for help connecting the two in a multi-user setup. ZERO desktop support from easybiz and without letting me respond I am redirected to UK. UK are willing to help, with a UK license. But I am being sent back to EasyBiz for help with the SA license with another shrug of the shoulders. When I say EasyBiz sent me to them, it is simply a "sorry, we can't help". I didn't even bother trying again with EasyBiz knowing how pointless my previous gazillion encounters with them were. I have spent hours on the phone. Days on the computer researching, trying to chat to support and working, in vain, to find a solution. Stay away. Stay very far away. Run, even. You were great on Desktop, Quickbooks, but Online is killing you. RIP.
Helpful (0)
|Replies (0)CL
CHARISA L
1 reviews | Active since Jan 2020
23 Mar 2023, 09:22
Zero help for desktop. Unreliable Online. Don't just walk away...run!
We have been customers for decades, loving Quickbooks Desktop and recommending it to all who would listen. Now we have reached our last straw and will be moving to Pastel. We have always used desktop. Our business is growing and we need to add a new user. After extreme difficulty being sent from one department to another, we are simply told that no desktop licenses are sold anymore. No conversation to find an option or solution, but rather a brush-off: you either go online or go bust. We tried again by contacting the UK support (on EasyBiz's recommendation). Same reaction. Then we went online as per their insistence, although our business doesn't actually allow for online, often working in remote areas where we have no connectivity, but it seemed it was our only option. Online we struggled with imports that are not importing the entire date range you selected, skipping certain transactions and ruining my trust in the credibility of the data. Then the first loadshedding came and we were stuck! We couldn't do anything, despite having a UPS for the internet router, due to extremely bad connectivity. So we immediately stopped an looked (again) for another option. Got two licenses from someone else, since neither Easybiz nor UK would sell us licenses. Contacted EasyBiz again to ask for help connecting the two in a multi-user setup. ZERO desktop support from easybiz and without letting me respond I am redirected to UK. UK are willing to help, with a UK license. But I am being sent back to EasyBiz for help with the SA license with another shrug of the shoulders. When I say EasyBiz sent me to them, it is simply a "sorry, we can't help". I didn't even bother trying again with EasyBiz knowing how pointless my previous gazillion encounters with them were. I have spent hours on the phone. Days on the computer researching, trying to chat to support and working, in vain, to find a solution. Stay away. Stay very far away. Run, even. You were great on Desktop, Quickbooks, but Online is killing you. RIP.
0
Replies (0)CL
Celeste L
1 reviews | Active since Jan 2020
13 Oct 2022, 14:26
They can deduct premium easy but deliver no service or support
I cannot if it was possible give it 1 star we use qb from 2019 but if you have an issue they just give link on link and talking to robot nearly struggle for a week now just to get myself login to the system
Helpful (0)
|Replies (0)CL
Celeste L
1 reviews | Active since Jan 2020
13 Oct 2022, 14:26
They can deduct premium easy but deliver no service or support
I cannot if it was possible give it 1 star we use qb from 2019 but if you have an issue they just give link on link and talking to robot nearly struggle for a week now just to get myself login to the system
0
Replies (0)EF
Erika F
1 reviews | Active since Jan 2020
29 Aug 2022, 10:52
Bad Service and Client Relations
I have tried to contact this company regarding Quickbooks on numerous occasions to sort out a problem with their agency programme and they have not responded at all. I have called them and waited for them to answered or asked for a call back and nothing. They are really bad at client service and responding to anything.
Helpful (0)
|Replies (0)EF
Erika F
1 reviews | Active since Jan 2020
29 Aug 2022, 10:52
Bad Service and Client Relations
I have tried to contact this company regarding Quickbooks on numerous occasions to sort out a problem with their agency programme and they have not responded at all. I have called them and waited for them to answered or asked for a call back and nothing. They are really bad at client service and responding to anything.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 May 2022, 12:22
Unpleasant, Dated and not worth the effort
1:You simply DO NOT reply to emails for support. 2: you do not answer the phone and 3: when you really are not in the mood you set the phone to say "no available consultants currently in the queue" and call cuts off. No Customer service, no After Sale Service and when you do eventually get through, the consultant sounds like he is just about to fall asleep, and you have now interfered with his process. The program is a glitch, dated and has a lot of tweaks that are required and you will NOT get help from them, save your time money and stress, steer clear!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
31 May 2022, 12:22
Unpleasant, Dated and not worth the effort
1:You simply DO NOT reply to emails for support. 2: you do not answer the phone and 3: when you really are not in the mood you set the phone to say "no available consultants currently in the queue" and call cuts off. No Customer service, no After Sale Service and when you do eventually get through, the consultant sounds like he is just about to fall asleep, and you have now interfered with his process. The program is a glitch, dated and has a lot of tweaks that are required and you will NOT get help from them, save your time money and stress, steer clear!
0
Replies (0)N
AS
Andre S
1 reviews | Active since Jan 2020
11 Feb 2022, 08:04
What a joke moving from Desktop to online
They lied to get me to sign up, I'm not impressed at all. I've always used the desktop version all these years, so I've decided to go to the online side, what a joke!!!! No one can assist with migrating my off line data, going the excel route only allows 1000 lines (i have over 8000) and i'm for sure not inputting 6 years worth of data again. Every time i call its the same response. Someone will call you back.
Helpful (0)
|Replies (0)AS
Andre S
1 reviews | Active since Jan 2020
11 Feb 2022, 08:04
What a joke moving from Desktop to online
They lied to get me to sign up, I'm not impressed at all. I've always used the desktop version all these years, so I've decided to go to the online side, what a joke!!!! No one can assist with migrating my off line data, going the excel route only allows 1000 lines (i have over 8000) and i'm for sure not inputting 6 years worth of data again. Every time i call its the same response. Someone will call you back.
0
Replies (0)BR
Bradley R
1 reviews | Active since Jan 2020
8 Feb 2022, 09:10
Unapproachable Company
We have had issues with your sales and migration team for over 2 weeks and all we get is the constant moving of goal posts. If your sales team told us on day one that migration would take 3 weeks or more we would be with Sage already. We have tried calling managers but they are like white Rhinos, super protected because we have been unable to speak one in over a week. We are constantly told that the managers are in meetings, dont believe them at all. Perhaps if they spoke to some of their clients they would not need to have so many meetings.
Helpful (0)
|Replies (0)BR
Bradley R
1 reviews | Active since Jan 2020
8 Feb 2022, 09:10
Unapproachable Company
We have had issues with your sales and migration team for over 2 weeks and all we get is the constant moving of goal posts. If your sales team told us on day one that migration would take 3 weeks or more we would be with Sage already. We have tried calling managers but they are like white Rhinos, super protected because we have been unable to speak one in over a week. We are constantly told that the managers are in meetings, dont believe them at all. Perhaps if they spoke to some of their clients they would not need to have so many meetings.
0
Replies (0)