Response to Shawn

Hi Shawn, Thank you for taking the time to share your experience.

We're truly sorry to hear that you were disappointed with your concerns around pricing. As a small, locally-owned business based in PE, we've always aimed to stay competitive and work hard to come in cheaper than other stores with many of our products. However, in some cases, we choose to stock products based on customer demand, even when it may not allow us to offer the lowest price available online. You are always free to shop elsewhere if you do not prefer our pricing, but will forfeit the convenience of our sourcing, shipping, stocking and our after-sale service. Our intention is always to provide convenience, service, and support that add value beyond the product itself.

We're also sorry if our communication came across as anything less than respectful—that’s never our intention. Your feedback has been noted and will help us continue to improve our service and transparency. As our customer we remain at your service should you need any help or assistance.

Kind regards, Sean & the EC3D Team