E
Edcon
Claimed Business
E
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|3 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Edcon
Edcon has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Edcon across 2 626 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
AK M
1 reviews | Active since Jan 2020
12 Nov 2025, 13:29
Jet account
I requested for my Jet account to be closed in September. I was advised to settle the outstanding balance before the account could be closed. I made the payment as requested, yet today I have received an updated statement showing that the account is still active. This is unacceptable and frustrating — I followed all the required steps, and the account should have been closed once the balance was paid in full. I would appreciate it if this matter could be resolved urgently and the account closed as originally requested.
Helpful (0)
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AK M
1 reviews | Active since Jan 2020
12 Nov 2025, 13:29
Jet account
I requested for my Jet account to be closed in September. I was advised to settle the outstanding balance before the account could be closed. I made the payment as requested, yet today I have received an updated statement showing that the account is still active. This is unacceptable and frustrating — I followed all the required steps, and the account should have been closed once the balance was paid in full. I would appreciate it if this matter could be resolved urgently and the account closed as originally requested.
0
Replies (0)DV
Derick V
1 reviews | Active since Jan 2020
11 Sept 2025, 09:32
Edcon complaint.
I had a Edcon account and after putting myself under dept review through Armani group. I had tge finances to finish my dept at Armani and after three months still not refunded for payments not allocated. So between Armani and Edcon mistajes have now become my problem. As I am not able to get tge nessesary clearance sertificate to move on ecrn after 3month settling my dept. Armani is constantly on their case but nothing see s to be happening. Armani group has made it clear for me that Edcon owe me about R2300. After 3 months still waiting not only for what they owe me but am not able to get my clearance from dept review.
Helpful (0)
|Replies (0)DV
Derick V
1 reviews | Active since Jan 2020
11 Sept 2025, 09:32
Edcon complaint.
I had a Edcon account and after putting myself under dept review through Armani group. I had tge finances to finish my dept at Armani and after three months still not refunded for payments not allocated. So between Armani and Edcon mistajes have now become my problem. As I am not able to get tge nessesary clearance sertificate to move on ecrn after 3month settling my dept. Armani is constantly on their case but nothing see s to be happening. Armani group has made it clear for me that Edcon owe me about R2300. After 3 months still waiting not only for what they owe me but am not able to get my clearance from dept review.
0
Replies (0)T
Thandazo
1 reviews | Active since Jan 2020
16 May 2025, 09:54
Worst refund process EVER
My account was overpaid with R1800.00 which was due for refund since March.(Edgars account) The recoveries department and refunds department requested proof of payments, proof of account and ID which were sent to the departments 3 times. Upon awaiting was informed that they are waiting for feedback from MBD in regards to my account cause it was with MBD. Abram from MBD sent them the response on the 8th of April responding to Lee-Ann’s request. Still after receiving the information the refund was still not processed. Worse they don’t call or email I have to be the one busy calling and asking for feedback on the hold up. I spoke to different people Nombulelo Lee-Ann Abram Percival Glenton Shantol (To mention a few). I have been moved from pillar to post in regards to this request and what I don’t understand is all the relevant information and documentation and feedback was given. Today it’s the 16th I called again asking for feedback and was informed I’ll be called the refunds department is awaiting Mos*** or something along those lines to send an invoice and release the funds. This is unacceptable for me to wait for 3 months for a refund which initially I was told it take 7-14 days. Worse I must be the one running after the two departments to get feedback whilst they are quiet. I’ll be moved from one department to the other as if there is no alignment within the company. I need those funds urgently.
Helpful (0)
|Replies (0)T
Thandazo
1 reviews | Active since Jan 2020
16 May 2025, 09:54
Worst refund process EVER
My account was overpaid with R1800.00 which was due for refund since March.(Edgars account) The recoveries department and refunds department requested proof of payments, proof of account and ID which were sent to the departments 3 times. Upon awaiting was informed that they are waiting for feedback from MBD in regards to my account cause it was with MBD. Abram from MBD sent them the response on the 8th of April responding to Lee-Ann’s request. Still after receiving the information the refund was still not processed. Worse they don’t call or email I have to be the one busy calling and asking for feedback on the hold up. I spoke to different people Nombulelo Lee-Ann Abram Percival Glenton Shantol (To mention a few). I have been moved from pillar to post in regards to this request and what I don’t understand is all the relevant information and documentation and feedback was given. Today it’s the 16th I called again asking for feedback and was informed I’ll be called the refunds department is awaiting Mos*** or something along those lines to send an invoice and release the funds. This is unacceptable for me to wait for 3 months for a refund which initially I was told it take 7-14 days. Worse I must be the one running after the two departments to get feedback whilst they are quiet. I’ll be moved from one department to the other as if there is no alignment within the company. I need those funds urgently.
0
Replies (0)TM
TK M
1 reviews | Active since Jan 2020
16 Dec 2024, 12:06
Unfair sale
On Friday the 13th I went to Edgar's Gateway Mall hoping to buy a Samsung A15 while browsing a vodaccom consultant approached me with an offer while asking for further clarification they said they were going to check on the system and they signed me up on an unfair contract that is Sim locked I cannot even log in with my email or do any thing with that phone it is practically a toy. The phone initially cost R4000 but with this contract it adds up to R7000 which is unfair and it was not agreed upon I was forced to take a phone that I am not pleased with because they only cared with their sales not the customer satisfaction. I practically begged them to cancel the deal i will pay cash for the phone they bluntly refused.The people that assisted me was the manager Chamaine and the sales consultant Devashni at Gateway Mall at Edgar's. I spoke to Vodacom consultant and they assured that they cannot cancel the contract as it's Edgar's store fault and they are the ones that should've canceled it on the sport as I was an unsatisfied customer.
Helpful (0)
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TK M
1 reviews | Active since Jan 2020
16 Dec 2024, 12:06
Unfair sale
On Friday the 13th I went to Edgar's Gateway Mall hoping to buy a Samsung A15 while browsing a vodaccom consultant approached me with an offer while asking for further clarification they said they were going to check on the system and they signed me up on an unfair contract that is Sim locked I cannot even log in with my email or do any thing with that phone it is practically a toy. The phone initially cost R4000 but with this contract it adds up to R7000 which is unfair and it was not agreed upon I was forced to take a phone that I am not pleased with because they only cared with their sales not the customer satisfaction. I practically begged them to cancel the deal i will pay cash for the phone they bluntly refused.The people that assisted me was the manager Chamaine and the sales consultant Devashni at Gateway Mall at Edgar's. I spoke to Vodacom consultant and they assured that they cannot cancel the contract as it's Edgar's store fault and they are the ones that should've canceled it on the sport as I was an unsatisfied customer.
0
Replies (0)MT
Monique T
1 reviews | Active since Jan 2020
10 Dec 2024, 16:34
Clearwater Edgars - Rude and humiliating Department Manager Kwete
Attention Jessica Pillay. My mom visited your Edgars store in Clearwater, spent about R2600 on clothing. When she got home, as per usual she rinsed out the items that fitted and intended on exchanging the others that did not. After rinsing it by hand (when it was hanging on the washing washing line), she realized it was torn. When she took it back she was humiliated and interrogated being told by Kwete the males department manager that she was lying and that the mens shirt was ironed and burnt - this is obviously not true. Kwete went as far as crediting R1,888 worth of clothing for a R200s worth shirt which he refused to exchange. I want this shirt refunded too WITHIN 24 HOURS or I am taking you to the CGSO.
Helpful (0)
|Replies (0)MT
Monique T
1 reviews | Active since Jan 2020
10 Dec 2024, 16:34
Clearwater Edgars - Rude and humiliating Department Manager Kwete
Attention Jessica Pillay. My mom visited your Edgars store in Clearwater, spent about R2600 on clothing. When she got home, as per usual she rinsed out the items that fitted and intended on exchanging the others that did not. After rinsing it by hand (when it was hanging on the washing washing line), she realized it was torn. When she took it back she was humiliated and interrogated being told by Kwete the males department manager that she was lying and that the mens shirt was ironed and burnt - this is obviously not true. Kwete went as far as crediting R1,888 worth of clothing for a R200s worth shirt which he refused to exchange. I want this shirt refunded too WITHIN 24 HOURS or I am taking you to the CGSO.
0
Replies (0)DG
Dayalan G
1 reviews | Active since Jan 2020
4 Nov 2024, 07:36
Edcon ************ service fees + interest charged on my account that was zero balanced 3 months in a row!
A few months back I had cleared the balance on my account and was under the assumption that as my balance was zero, no service fees would be charged on my account (as per the FAQ's on the website below) Is there a fee for Edgars accounts that have a R0 balance? There is no monthly service fee charged to accounts that have a R0 balance. If you have a scenario where this was charged, please contact us so that we can review the account. When my next statement arrived, I noticed that I was still being charged the service fee including interest on the service fee. I proceeded to pay this amout of R34-00 thinking that it could have been an oversight by myself and I underpaid the previous month. In my latest statement however, I found that I am yet again being charged the service fee + interest and proceeded to email Edcon to query. There were 2 responses from what looked like an automated response with a human email signature and in both responses, they eluded to a " Settlement" amount and the onus was on me to request a settlement and only once paid, will my account be a Zero balance. I proceeded to explain to the recipent on the other end and also via the call centre thereafter that your website specifically talks of once your balance is Zero, no service fees are charged on my account and I have now for the 3rd month been charged a service fee + interest for an account with no transactions in the past 6 months or so. A question that I have is why should I request a settlement amount when my statement provides this information and I have paid the balance on 3 occasions which with basics maths should be zero. Furthermore, the edcon website talks about accounts with a zero balance will not be charged a service fee or interest and if my balance is zero, why am I am being charged a fee every month thereafter? Had I not questioned this unscrupuolus practice by Edcon and regurarly looked at my statements, I surely would have a lwayers summons and a negative credit history due to their accountig practises.
Helpful (0)
|Replies (0)DG
Dayalan G
1 reviews | Active since Jan 2020
4 Nov 2024, 07:36
Edcon ************ service fees + interest charged on my account that was zero balanced 3 months in a row!
A few months back I had cleared the balance on my account and was under the assumption that as my balance was zero, no service fees would be charged on my account (as per the FAQ's on the website below) Is there a fee for Edgars accounts that have a R0 balance? There is no monthly service fee charged to accounts that have a R0 balance. If you have a scenario where this was charged, please contact us so that we can review the account. When my next statement arrived, I noticed that I was still being charged the service fee including interest on the service fee. I proceeded to pay this amout of R34-00 thinking that it could have been an oversight by myself and I underpaid the previous month. In my latest statement however, I found that I am yet again being charged the service fee + interest and proceeded to email Edcon to query. There were 2 responses from what looked like an automated response with a human email signature and in both responses, they eluded to a " Settlement" amount and the onus was on me to request a settlement and only once paid, will my account be a Zero balance. I proceeded to explain to the recipent on the other end and also via the call centre thereafter that your website specifically talks of once your balance is Zero, no service fees are charged on my account and I have now for the 3rd month been charged a service fee + interest for an account with no transactions in the past 6 months or so. A question that I have is why should I request a settlement amount when my statement provides this information and I have paid the balance on 3 occasions which with basics maths should be zero. Furthermore, the edcon website talks about accounts with a zero balance will not be charged a service fee or interest and if my balance is zero, why am I am being charged a fee every month thereafter? Had I not questioned this unscrupuolus practice by Edcon and regurarly looked at my statements, I surely would have a lwayers summons and a negative credit history due to their accountig practises.
0
Replies (0)MD
Mehluli D
1 reviews | Active since Jan 2020
30 Aug 2024, 08:49
*****ulent Account Acknowledgement and Correction Request
I have never had an account with Edgars or Edcon before, and they have already acknowledged that the account was *****ulently opened. However, despite this, they refuse to inform the Credit Bureaus about the *****ulent activity. I have provided all necessary documentation, including their correspondence, to the Credit Bureaus, but they require Edgars/Edcon to directly communicate with them. Unfortunately, Edgars/Edcon is not cooperating. I urgently need a formal letter, on their official letterhead, not from the collections company, to confirm the *****ulent activity and update my records accordingly
Helpful (0)
|Replies (0)MD
Mehluli D
1 reviews | Active since Jan 2020
30 Aug 2024, 08:49
*****ulent Account Acknowledgement and Correction Request
I have never had an account with Edgars or Edcon before, and they have already acknowledged that the account was *****ulently opened. However, despite this, they refuse to inform the Credit Bureaus about the *****ulent activity. I have provided all necessary documentation, including their correspondence, to the Credit Bureaus, but they require Edgars/Edcon to directly communicate with them. Unfortunately, Edgars/Edcon is not cooperating. I urgently need a formal letter, on their official letterhead, not from the collections company, to confirm the *****ulent activity and update my records accordingly
0
Replies (0)CC
Chris Cronjé
1 reviews | Active since Jan 2020
26 Aug 2024, 11:14
Can not understand/Harrassment by Edcon
My wife died in May 2015. Despite the Liquidation and Distribution account approved by the Master of the High Court and finalised Edcon send me weekly SMS's and email reminders that R70 or something like that is due. As the Executor of the Estate I send them the Death Certificate and confirmed ZERO/ZIP/ZILTCH/NIL/NOTHING/NUL is or can be indebted to EDCON.
Helpful (0)
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Chris Cronjé
1 reviews | Active since Jan 2020
26 Aug 2024, 11:14
Can not understand/Harrassment by Edcon
My wife died in May 2015. Despite the Liquidation and Distribution account approved by the Master of the High Court and finalised Edcon send me weekly SMS's and email reminders that R70 or something like that is due. As the Executor of the Estate I send them the Death Certificate and confirmed ZERO/ZIP/ZILTCH/NIL/NOTHING/NUL is or can be indebted to EDCON.
0
Replies (0)