Poor Service and Bad attitude

Paid upfront for a service 2 months ago and still they have not delivered as promised, the owner keep on making empty promises and does not inform you upfront of when and what is going to happen , until you bother yourself to call, he will tell all sorts of problems he has with his staff not pitching at work to an extent where he complain about having one vehicle , things he never mentioned when he wanted u to pay upfront.