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Electricity.co.za
Unclaimed Business
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Performance(last 12 months):
#2Ranked In Other
100 NPSVery Likely
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLK
Lawrence K
1 reviews | Active since Jan 2020
1 Dec 2025, 07:55
always fast
i have been using them for several years , always fast and helpful.
Helpful (0)
|Replies (0)LK
Lawrence K
1 reviews | Active since Jan 2020
1 Dec 2025, 07:55
always fast
i have been using them for several years , always fast and helpful.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Jul 2025, 15:56
Best Best Best! 💐
No complaints at all..... We have been struggling buying electricity. We could only buy from approved Eskom venders which are 23Km from where we stay....Deep rural😑. Since last year Eskom installed the new KNR2 meter boxes we couldn't by online or using banking apps. For the first time today we managed to buy from Electricity.co.za.... No Hassle...in 5minutes I had my token. 🤗🤗🎉
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Jul 2025, 15:56
Best Best Best! 💐
No complaints at all..... We have been struggling buying electricity. We could only buy from approved Eskom venders which are 23Km from where we stay....Deep rural😑. Since last year Eskom installed the new KNR2 meter boxes we couldn't by online or using banking apps. For the first time today we managed to buy from Electricity.co.za.... No Hassle...in 5minutes I had my token. 🤗🤗🎉
0
Replies (0)SP
Steven P
1 reviews | Active since Jan 2020
11 Feb 2025, 15:44
Phenomenal Service Received
Excellent service from the team from the point of registering which was quickly followed with a welcome call and explaining everything . Did a payment that reflected as a duplicate and the lady explained the reason why and had the issue resolved in under 5 minutes . Definitely a step up from the normal k*k experience we used to getting as South Africans . Keep up up the good work :)
Helpful (0)
|Replies (0)SP
Steven P
1 reviews | Active since Jan 2020
11 Feb 2025, 15:44
Phenomenal Service Received
Excellent service from the team from the point of registering which was quickly followed with a welcome call and explaining everything . Did a payment that reflected as a duplicate and the lady explained the reason why and had the issue resolved in under 5 minutes . Definitely a step up from the normal k*k experience we used to getting as South Africans . Keep up up the good work :)
0
Replies (0)LT
Landi T
1 reviews | Active since Jan 2020
6 Mar 2024, 06:50
Great service
During the years I had a few hiccups with my prepaid as a direct Escom customer. Every time they assisted in a very friendly and efficient way resolving issues quickly and always following to make sure all is fine
Helpful (0)
|Replies (0)LT
Landi T
1 reviews | Active since Jan 2020
6 Mar 2024, 06:50
Great service
During the years I had a few hiccups with my prepaid as a direct Escom customer. Every time they assisted in a very friendly and efficient way resolving issues quickly and always following to make sure all is fine
0
Replies (0)LM
Lindt M
1 reviews | Active since Jan 2020
3 Jul 2022, 20:08
Electricity.co.za - Corrupt practices
These people are unscrupulous. They sent me an sms on 30th telling me electricity is to go up on 1st. I spent money I did not have, only to find they delayed in processing my token because they thought it was a duplicate purchase. I received a call from Estelle Koekemoer the next day who processed the payment whilst I was on the call without giving me the benefit of the reduced fees. She blamed FNB for not processing my payment the day before. I am deeply upset as I told her that payment was only made because I was sent a SMS to pay early so I don’t get the increased charges. I asked to be transferred to the manager and Estelle was quite reluctant, almost trying to cut me off. Spoke to Nic van Staden and despite explaining the situation, he showed his lack of integrity by not processing my refund of R3000. He told me he was the senior person and that there was no one else I could speak to. This yet again is an unregulated contractor controlling the monopoly in South Africa and consumers have no recourse. I hope someone can assist with my refund as I have not used the token. I am in the process of filing my complaint with consumer protection act…since this company is behaving dodgy. I can’t believe that Nic van Staden is the CEO of the company and there is no consumer care assistance on this to rectify the mistake . Very disappointed. I am not sure how our municipalities (Ekurhuleni) can allow us to deal with unscrupulous vendors like this. We need vendors to be regulated as I understand these are the only providers of such services. Not ethical in the least.
Helpful (0)
|Replies (0)LM
Lindt M
1 reviews | Active since Jan 2020
3 Jul 2022, 20:08
Electricity.co.za - Corrupt practices
These people are unscrupulous. They sent me an sms on 30th telling me electricity is to go up on 1st. I spent money I did not have, only to find they delayed in processing my token because they thought it was a duplicate purchase. I received a call from Estelle Koekemoer the next day who processed the payment whilst I was on the call without giving me the benefit of the reduced fees. She blamed FNB for not processing my payment the day before. I am deeply upset as I told her that payment was only made because I was sent a SMS to pay early so I don’t get the increased charges. I asked to be transferred to the manager and Estelle was quite reluctant, almost trying to cut me off. Spoke to Nic van Staden and despite explaining the situation, he showed his lack of integrity by not processing my refund of R3000. He told me he was the senior person and that there was no one else I could speak to. This yet again is an unregulated contractor controlling the monopoly in South Africa and consumers have no recourse. I hope someone can assist with my refund as I have not used the token. I am in the process of filing my complaint with consumer protection act…since this company is behaving dodgy. I can’t believe that Nic van Staden is the CEO of the company and there is no consumer care assistance on this to rectify the mistake . Very disappointed. I am not sure how our municipalities (Ekurhuleni) can allow us to deal with unscrupulous vendors like this. We need vendors to be regulated as I understand these are the only providers of such services. Not ethical in the least.
0
Replies (0)CS
Chris S
1 reviews | Active since Jan 2020
13 Nov 2020, 17:25
Electricity.co.za
Superb! I can only speak about them with the highest admiration. They are so friendly, quick responding, efficient, helpful. You people are just amazing. Thank you for businesses out there that has real customer-centric values in mind AND living it out.
Helpful (0)
|Replies (0)CS
Chris S
1 reviews | Active since Jan 2020
13 Nov 2020, 17:25
Electricity.co.za
Superb! I can only speak about them with the highest admiration. They are so friendly, quick responding, efficient, helpful. You people are just amazing. Thank you for businesses out there that has real customer-centric values in mind AND living it out.
0
Replies (0)ZB
ZURIKA B
1 reviews | Active since Jan 2020
9 Oct 2019, 12:08
NO ELECTRICITY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WE HAVE BEEN WITH NO ELECTRICITY FOR TWO DAYS EVERY TIME I CALL THEY GIVE A NEW TURNAROUND TIME. 1ST THEY SAID IT'S 12 HOURS 2ND TIME IT'S 24 HOURS THEY SAID NOW THAT IT MIGHT CAN TAKE UP TO 48 HOURS TO RESOLVE IT'S ONLY OUR HOUSE AND STREET LIGHT WITHOUT ELECTRICITY!!! ABSOLUTELY DISGUSTING THAT WE MUST STRUGGLE LIKE THIS!!!!!!!!!!!!! "THE CITY ACKNOWLEDGE YOUR ELECTRICITY OUTAGE - RESIDENT COMPLAINT,REF NO: 3903673, ELECTRICAL DEPT, 48 HRS TURNAROUND. 0860543000" COME ON YOU GUYS!????????
Helpful (0)
|Replies (0)ZB
ZURIKA B
1 reviews | Active since Jan 2020
9 Oct 2019, 12:08
NO ELECTRICITY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WE HAVE BEEN WITH NO ELECTRICITY FOR TWO DAYS EVERY TIME I CALL THEY GIVE A NEW TURNAROUND TIME. 1ST THEY SAID IT'S 12 HOURS 2ND TIME IT'S 24 HOURS THEY SAID NOW THAT IT MIGHT CAN TAKE UP TO 48 HOURS TO RESOLVE IT'S ONLY OUR HOUSE AND STREET LIGHT WITHOUT ELECTRICITY!!! ABSOLUTELY DISGUSTING THAT WE MUST STRUGGLE LIKE THIS!!!!!!!!!!!!! "THE CITY ACKNOWLEDGE YOUR ELECTRICITY OUTAGE - RESIDENT COMPLAINT,REF NO: 3903673, ELECTRICAL DEPT, 48 HRS TURNAROUND. 0860543000" COME ON YOU GUYS!????????
0
Replies (0)MB