Dishonest company

I have registered for three months, want to cancell and cannot get my profile off there site. No I need a password to cancell. They send me a link for new password, but the link just take me back to my profile. Then they promise a form to fill it to cancell still not happening. This is the biggest rip off company ever. Dont even take your preference in consideration to send matches and as soon as the have you and your money you cannot get rid of them