

Elite Mobile
Based on recent customer reviews, Elite Mobile is drawing significant frustration from Vodacom subscribers who feel misled by telesales agents. Customers consistently mention being promised cheaper packages or restructured contracts, only to receive higher bills and unauthorised add-on subscriptions. A recurring theme is persistent cold calling, with many describing repeated daily calls despite requests to be removed from databases. Reviewers also raise concerns about unauthorised debit orders, unresolved cancellation requests, and poor follow-up from the call centre. A small number of customers acknowledge product variety, but trust and transparency remain the dominant pain points.
Replied to 100% of negative reviews
Reply time on negative reviews: 30h 57m
TrustIndex
2.5
Ranking
#85
in Internet & Telecoms
Reply Time
33h 8m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 30h 57m
Based on recent customer reviews, Elite Mobile is drawing significant frustration from Vodacom subscribers who feel misled by telesales agents. Customers consistently mention being promised cheaper packages or restructured contracts, only to receive higher bills and unauthorised add-on subscriptions. A recurring theme is persistent cold calling, with many describing repeated daily calls despite requests to be removed from databases. Reviewers also raise concerns about unauthorised debit orders, unresolved cancellation requests, and poor follow-up from the call centre. A small number of customers acknowledge product variety, but trust and transparency remain the dominant pain points.
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Elite Mobile has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 41 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 30 hours 57 min. Hellopeter has tracked Elite Mobile across 1,740 total reviews. How is the TrustIndex calculated? →
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