Elite Mobile
Verified Business
|1.2|36 Reviews (last 12 months)|Responds in 35h 19m
Elite Mobile
Verified Business
|1.2
36 Reviews (last 12 months)
Responds in 35h 19m
AI Review Summary
Based on recent customer reviews, Elite Mobile is drawing significant frustration from Vodacom subscribers who feel misled by telesales agents. Customers consistently mention being promised cheaper packages or restructured contracts, only to receive higher bills and unauthorised add-on subscriptions. A recurring theme is persistent cold calling, with many describing repeated daily calls despite requests to be removed from databases. Reviewers also raise concerns about unauthorised debit orders, unresolved cancellation requests, and poor follow-up from the call centre. A small number of customers acknowledge product variety, but trust and transparency remain the dominant pain points.
Performance(last 12 months):
Trustindex Rating
2.6Ranked In Internet & Telecoms
#56Reply Time
35h 19mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 32h 57m
TrustIndex
2.6
Ranking
#56
in Internet & Telecoms
Reply Time
35h 19m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 32h 57m
Review Distribution
1.2|36 Reviews
Sep '25 - Aug '26
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
HV
Hofmeyr V
1 reviews | Active since Apr 2018
15 May 2026, 19:51
Spammers of note
Spammers of note. I get at least 5 to 8 calls A DAY from Elite mobile, 7 out of 8 times they just drop the call, and one of the 8 times they want to sell me a contract I do not want. How is this a workable business model? I did not give them permission to call me, and what they are doing borders on harassment.
Helpful (0)
|Replies (1)HV
Hofmeyr V
1 reviews | Active since Apr 2018
15 May 2026, 19:51
Spammers of note
Spammers of note. I get at least 5 to 8 calls A DAY from Elite mobile, 7 out of 8 times they just drop the call, and one of the 8 times they want to sell me a contract I do not want. How is this a workable business model? I did not give them permission to call me, and what they are doing borders on harassment.
0
Replies (1)sS
sarel S
1 reviews | Active since Nov 2010
12 May 2026, 15:23
ELITE MOBILE & VODACOM: A MASTERCLASS IN BAD SERVICE 🚫
I was called by Elite Mobile to do an upgrade on my Vodacom account, and it has been a disaster from start to finish. The Courier Mess: RAM Couriers claimed they "couldn't find the address." The Proof: I literally had to show the Elite Mobile consultant my address on Google Maps to prove it exists. The Ghosting: She promised to speak to her supervisor and call me back immediately. Surprise, surprise—no call back. It’s easy for Elite Mobile to phone you and sell you a contract, but when it comes to actually delivering the handset or solving a problem, they disappear. Save yourself the stress: If Elite Mobile calls you for a Vodacom upgrade, just hang up. After years of loyalty, it’s clear my business isn't valued. 😡 #EliteMobile #Vodacom #RAMCouriers #CustomerServiceFail #SouthAfrica
Helpful (0)
|Replies (1)sS
sarel S
1 reviews | Active since Nov 2010
12 May 2026, 15:23
ELITE MOBILE & VODACOM: A MASTERCLASS IN BAD SERVICE 🚫
I was called by Elite Mobile to do an upgrade on my Vodacom account, and it has been a disaster from start to finish. The Courier Mess: RAM Couriers claimed they "couldn't find the address." The Proof: I literally had to show the Elite Mobile consultant my address on Google Maps to prove it exists. The Ghosting: She promised to speak to her supervisor and call me back immediately. Surprise, surprise—no call back. It’s easy for Elite Mobile to phone you and sell you a contract, but when it comes to actually delivering the handset or solving a problem, they disappear. Save yourself the stress: If Elite Mobile calls you for a Vodacom upgrade, just hang up. After years of loyalty, it’s clear my business isn't valued. 😡 #EliteMobile #Vodacom #RAMCouriers #CustomerServiceFail #SouthAfrica
0
Replies (1)NM
Nkosikhona M
1 reviews | Active since May 2026
7 May 2026, 22:53
****mers
They are ****mers based at uMhlanga, They offered me a contract for a sim card data(Vodacom) and gave me the order number everything was promising, I was already authorized the debit, later that day I got the message stating, my application declined, I called them the following day to cancel the debit they said it's canceled, ok sharp comes the monthend they debit -R199, I called them to reverse my money they said " we can't reverse it because you subscribed to the services we offer, it has benefits like house maintenance and gardening " I was like what the f**c I asked to cancel that subscription, hopefully they won't debit again, because it's irreversible on the app and at the bank branch too.
Helpful (0)
|Replies (4)NM
Nkosikhona M
1 reviews | Active since May 2026
7 May 2026, 22:53
****mers
They are ****mers based at uMhlanga, They offered me a contract for a sim card data(Vodacom) and gave me the order number everything was promising, I was already authorized the debit, later that day I got the message stating, my application declined, I called them the following day to cancel the debit they said it's canceled, ok sharp comes the monthend they debit -R199, I called them to reverse my money they said " we can't reverse it because you subscribed to the services we offer, it has benefits like house maintenance and gardening " I was like what the f**c I asked to cancel that subscription, hopefully they won't debit again, because it's irreversible on the app and at the bank branch too.
0
Replies (4)CB
Christiaan B
1 reviews | Active since Jan 2015
7 May 2026, 16:52
Spam calls from Elite Mobile
These people will call you up to 5 times a day trying to migrate your contract to something else under the message that it will not effect your upgrade date. This is an absolute lie as it does affect your upgrades. Further, who gave Vodacom permission to share my data with Elite Mobile?
Helpful (0)
|Replies (1)CB
Christiaan B
1 reviews | Active since Jan 2015
7 May 2026, 16:52
Spam calls from Elite Mobile
These people will call you up to 5 times a day trying to migrate your contract to something else under the message that it will not effect your upgrade date. This is an absolute lie as it does affect your upgrades. Further, who gave Vodacom permission to share my data with Elite Mobile?
0
Replies (1)RS
Rameez S
1 reviews | Active since Nov 2021
24 Apr 2026, 13:58
Canceling my contacts after this
Received a call from a representative of elite mobile saying that I wasn't using sms's and call minutes on some of my contracts, also saying she could help me pay less and restructure my contracts.. However ended up paying more the next month and am expected to pay again this month after I requested to revert it back to the initial contract agreements... I'm so ****ed off and am considering canceling all four my contracts. With vodacom
Helpful (0)
|Replies (3)RS
Rameez S
1 reviews | Active since Nov 2021
24 Apr 2026, 13:58
Canceling my contacts after this
Received a call from a representative of elite mobile saying that I wasn't using sms's and call minutes on some of my contracts, also saying she could help me pay less and restructure my contracts.. However ended up paying more the next month and am expected to pay again this month after I requested to revert it back to the initial contract agreements... I'm so ****ed off and am considering canceling all four my contracts. With vodacom
0
Replies (3)OH
SS
Sitshengisiwe S
1 reviews | Active since Aug 2017
19 Mar 2026, 12:49
Order processed despite request for cancellation
I immediately cancelled the contract after they sent me the quotation but alas an hour later I get an SMS saying my order has been successfully processed and the courier guy would be in attach with a waybill number.Would you please cancel the contract upgrade quotation as I requested cancellation immediately after I received the quotation,
Helpful (0)
|Replies (2)SS
Sitshengisiwe S
1 reviews | Active since Aug 2017
19 Mar 2026, 12:49
Order processed despite request for cancellation
I immediately cancelled the contract after they sent me the quotation but alas an hour later I get an SMS saying my order has been successfully processed and the courier guy would be in attach with a waybill number.Would you please cancel the contract upgrade quotation as I requested cancellation immediately after I received the quotation,
0
Replies (2)