EM
Elite Mobile
Verified Business
EM
Elite Mobile
Verified Business
40 Reviews (last 12 months)
Responds in 29 hours 8 min
AI Review Summary
Based on recent customer reviews, Elite Mobile receives overwhelmingly negative feedback centered on deceptive sales practices and relentless cold calling. Customers repeatedly report being misled into contract migrations or upgrades that increase their bills, despite being promised savings. Many describe agents lying about pricing, adding unauthorized services, and extending contracts without consent. Persistent spam calls, sometimes exceeding 40 to 50 per day, are a major grievance, with requests to be removed from call lists routinely ignored. Resolution attempts are met with delays, broken callback promises, and poor complaint handling, driving long-term Vodacom customers to consider leaving the network entirely.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
29h 8mReply Time
-100 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 29 hours 8 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
29h 8m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 29 hours 8 min
Review Distribution
1|40 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Elite Mobile
Based on recent customer reviews, Elite Mobile receives overwhelmingly negative feedback centered on deceptive sales practices and relentless cold calling. Customers repeatedly report being misled into contract migrations or upgrades that increase their bills, despite being promised savings. Many describe agents lying about pricing, adding unauthorized services, and extending contracts without consent. Persistent spam calls, sometimes exceeding 40 to 50 per day, are a major grievance, with requests to be removed from call lists routinely ignored. Resolution attempts are met with delays, broken callback promises, and poor complaint handling, driving long-term Vodacom customers to consider leaving the network entirely.
Elite Mobile has a TrustIndex of 0 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 29 hours 8 min. Hellopeter has tracked Elite Mobile across 1 787 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRH
Rae H
1 reviews | Active since Jan 2020
17 Mar 2026, 07:48
Elite Mobile - ****mers and ****s
I laid a complaint against this company last week with the promise they would respond and I am yet to received the recording that I requested. They rep**** to my prior (direct complaint) 2 weeks ago saying that I have already used the airtime, however, that is what I was instructed to do and this was prior to me receiving the inflated invoice. Had I known that was the catch then I would never have bought the data that I was told to buy. They put me in an impossible situation as I was stranded with no data so I had no choice but to purchase data.
Helpful (0)
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Rae H
1 reviews | Active since Jan 2020
17 Mar 2026, 07:48
Elite Mobile - ****mers and ****s
I laid a complaint against this company last week with the promise they would respond and I am yet to received the recording that I requested. They rep**** to my prior (direct complaint) 2 weeks ago saying that I have already used the airtime, however, that is what I was instructed to do and this was prior to me receiving the inflated invoice. Had I known that was the catch then I would never have bought the data that I was told to buy. They put me in an impossible situation as I was stranded with no data so I had no choice but to purchase data.
0
Replies (0)RH
Rae H
1 reviews | Active since Jan 2020
13 Mar 2026, 08:30
Elite Mobile - Sharks
Elite Mobile called me on 5 Feb 2026 to migrate my current Vodacom package which I was hesitant to do. They were not entirely truthful and I specifically said I am not interested if it is going to cost more as I don't need more than what I currently have. They gave me some story about wasting sms's and this migration will negate that I will just need to manually load minutes and data as opposed to getting it automatically so I agreed. I just received my new bill which is more than R100 extra this month which I DID NOT agree to. I sent and email and called the call centre to request the recording and have had no response. I have instructed them not to process the debit order as I did not agree to the increase. I am yet to hear back from them
Helpful (0)
|Replies (0)RH
Rae H
1 reviews | Active since Jan 2020
13 Mar 2026, 08:30
Elite Mobile - Sharks
Elite Mobile called me on 5 Feb 2026 to migrate my current Vodacom package which I was hesitant to do. They were not entirely truthful and I specifically said I am not interested if it is going to cost more as I don't need more than what I currently have. They gave me some story about wasting sms's and this migration will negate that I will just need to manually load minutes and data as opposed to getting it automatically so I agreed. I just received my new bill which is more than R100 extra this month which I DID NOT agree to. I sent and email and called the call centre to request the recording and have had no response. I have instructed them not to process the debit order as I did not agree to the increase. I am yet to hear back from them
0
Replies (0)CN
Claudetta N
1 reviews | Active since Jan 2020
27 Feb 2026, 11:47
*****s
On the 7th November 2025 a guy phoned from elite mobile said packages are changing will be R50 per month more huh R1600 more per month. Phoned on the 14 January 2026 and was told to take my packages back to how they where before there fu@@ up. Yesterday 26th Feb I see it's still. The same phone again get fu@@ed around and spoke. To 4 people and eventually I was told they will phone me back today. It's now 13:46 and still no call. In my eyes elite mobile is a bunch of ***** assholes and wish vodacom would fire there asses. Not happy at all
Helpful (0)
|Replies (0)CN
Claudetta N
1 reviews | Active since Jan 2020
27 Feb 2026, 11:47
*****s
On the 7th November 2025 a guy phoned from elite mobile said packages are changing will be R50 per month more huh R1600 more per month. Phoned on the 14 January 2026 and was told to take my packages back to how they where before there fu@@ up. Yesterday 26th Feb I see it's still. The same phone again get fu@@ed around and spoke. To 4 people and eventually I was told they will phone me back today. It's now 13:46 and still no call. In my eyes elite mobile is a bunch of ***** assholes and wish vodacom would fire there asses. Not happy at all
0
Replies (0)JH
Jan H
1 reviews | Active since Jan 2020
25 Feb 2026, 18:13
*****ulent contract amendments
This is a bunch of ****mers. They called me last year October with a fantastic deal where you "pay less" for more data due to Vodacom restructuring their packages. I confirmed 10 times that this is not a **** and that I will pay less for more and the agent promised me it was the case. I have 2 contracts and changed both. I ended up paying more. End of January (29th) I called and complained. Was told it will take a week to follow up. After 2 weeks I called and was told they are investigating. Called again yesterday and was told the agent that helped me will call me. Still waiting!! This company are *****sters and cannot be trusted.
Helpful (0)
|Replies (0)JH
Jan H
1 reviews | Active since Jan 2020
25 Feb 2026, 18:13
*****ulent contract amendments
This is a bunch of ****mers. They called me last year October with a fantastic deal where you "pay less" for more data due to Vodacom restructuring their packages. I confirmed 10 times that this is not a **** and that I will pay less for more and the agent promised me it was the case. I have 2 contracts and changed both. I ended up paying more. End of January (29th) I called and complained. Was told it will take a week to follow up. After 2 weeks I called and was told they are investigating. Called again yesterday and was told the agent that helped me will call me. Still waiting!! This company are *****sters and cannot be trusted.
0
Replies (0)JF
John F
1 reviews | Active since Jan 2020
25 Feb 2026, 06:47
Elite Mobile Harrassment.
Please can you stop cold calling me. 40 to 50 missed calls is not acceptable and if you are that desperate for business I can promise you I will not be supporting you. You have no respect for people and their time. Normal sane people do not leave 50 missed calls every day. I am at the point where I am willing to move away from Vodacom because they support you. How can you be so rude and disrespectful. You should be banned from cold calling. Disgusting humans work for this company. I would hate to find out how you conduct yourself if I actually did business with you and owed you money. DISGUSTING. And Vodacom it is unacceptable that you condone this. I am at work and my phone rings and rings and rings with these idiots.
Helpful (0)
|Replies (0)JF
John F
1 reviews | Active since Jan 2020
25 Feb 2026, 06:47
Elite Mobile Harrassment.
Please can you stop cold calling me. 40 to 50 missed calls is not acceptable and if you are that desperate for business I can promise you I will not be supporting you. You have no respect for people and their time. Normal sane people do not leave 50 missed calls every day. I am at the point where I am willing to move away from Vodacom because they support you. How can you be so rude and disrespectful. You should be banned from cold calling. Disgusting humans work for this company. I would hate to find out how you conduct yourself if I actually did business with you and owed you money. DISGUSTING. And Vodacom it is unacceptable that you condone this. I am at work and my phone rings and rings and rings with these idiots.
0
Replies (0)CS
Colin S
1 reviews | Active since Jan 2020
9 Feb 2026, 13:30
Harassment and ******** sharing of personal information
Worst company in South Africa! Never use them! I have received over 50 spam calls from multiple different numbers so blocking doesn't help either. There is nobody on the other end of the call when I request that my number is removed from there database. I am sick and tired of being harassed every single day including Saturdays and Sundays.
Helpful (0)
|Replies (0)CS
Colin S
1 reviews | Active since Jan 2020
9 Feb 2026, 13:30
Harassment and ******** sharing of personal information
Worst company in South Africa! Never use them! I have received over 50 spam calls from multiple different numbers so blocking doesn't help either. There is nobody on the other end of the call when I request that my number is removed from there database. I am sick and tired of being harassed every single day including Saturdays and Sundays.
0
Replies (0)ML
Michelle L
1 reviews | Active since Jan 2020
9 Feb 2026, 06:20
Harassment non stop calls
This message serves as a formal demand that you immediately cease all marketing and promotional phone calls to my number. I have repeatedly blocked your numbers, yet your company continues to contact me using different numbers. This behavior is unacceptable and constitutes harassment. You do not have my consent to contact me for marketing purposes. Effective immediately, remove my contact details from all your marketing databases, call lists, and any third-party lists you may be using. If these calls do not stop, I will have no choice but to escalate this matter by filing formal complaints with the relevant regulatory authorities and taking any further action available to me. Confirm in writing that my details have been permanently removed from your systems. Do not contact me again. Sincerely,
Helpful (0)
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Michelle L
1 reviews | Active since Jan 2020
9 Feb 2026, 06:20
Harassment non stop calls
This message serves as a formal demand that you immediately cease all marketing and promotional phone calls to my number. I have repeatedly blocked your numbers, yet your company continues to contact me using different numbers. This behavior is unacceptable and constitutes harassment. You do not have my consent to contact me for marketing purposes. Effective immediately, remove my contact details from all your marketing databases, call lists, and any third-party lists you may be using. If these calls do not stop, I will have no choice but to escalate this matter by filing formal complaints with the relevant regulatory authorities and taking any further action available to me. Confirm in writing that my details have been permanently removed from your systems. Do not contact me again. Sincerely,
0
Replies (0)aK
atif K
1 reviews | Active since Jan 2020
4 Feb 2026, 07:49
DECEIVING COMPANY WITH **** EMPLOYEES
Last week on the 28th I got a call from This guy he claimed that he works for Vodacom but he is employed by ELITE MOBILE and they are partner with vodacom . This was a lie no. 1 Second he told me I will be paying the amount with handset and other things but today when I received statement amount is almost 400 Extra. when I phoned elite mobile the lady also doesn’t know how to count and neither she knows how to explain , STAY AWAY FROM THIS COMPANY GUYS
Helpful (0)
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atif K
1 reviews | Active since Jan 2020
4 Feb 2026, 07:49
DECEIVING COMPANY WITH **** EMPLOYEES
Last week on the 28th I got a call from This guy he claimed that he works for Vodacom but he is employed by ELITE MOBILE and they are partner with vodacom . This was a lie no. 1 Second he told me I will be paying the amount with handset and other things but today when I received statement amount is almost 400 Extra. when I phoned elite mobile the lady also doesn’t know how to count and neither she knows how to explain , STAY AWAY FROM THIS COMPANY GUYS
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Replies (0)