ES
Elite Service Centre
Unclaimed Business
ES
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Elite Service Centre
Elite Service Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Elite Service Centre across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSF
Shelley F
1 reviews | Active since Jan 2020
8 Dec 2025, 08:49
Parts not returned
Parts not returned They never brought the pipes for my cleaner back. They also said that they had 3 buyers lined up to buy my Kirby once it was serviced. These never materialized. I've been phoning them regularly for months regarding my pipes and they still haven't sorted me out. Once you've used them once, you'll want to sell your Kirby just to get them off your back. They phone continually to ask if they can service your machine.
Helpful (0)
|Replies (0)SF
Shelley F
1 reviews | Active since Jan 2020
8 Dec 2025, 08:49
Parts not returned
Parts not returned They never brought the pipes for my cleaner back. They also said that they had 3 buyers lined up to buy my Kirby once it was serviced. These never materialized. I've been phoning them regularly for months regarding my pipes and they still haven't sorted me out. Once you've used them once, you'll want to sell your Kirby just to get them off your back. They phone continually to ask if they can service your machine.
0
Replies (0)SF
Shelley F
1 reviews | Active since Jan 2020
8 Dec 2025, 08:42
Parts not returned
They never brought the pipes for my cleaner back. They also said that they had 3 buyers lined up to buy my Kirby once it was serviced. These never materialized. I've been phoning them for weeks regarding my pipes and they still haven't sorted me out. Once they have your number, you'll want to sell your Kirby just to get them off your back. They phone continually to ask if they can service your machine.
Helpful (0)
|Replies (0)SF
Shelley F
1 reviews | Active since Jan 2020
8 Dec 2025, 08:42
Parts not returned
They never brought the pipes for my cleaner back. They also said that they had 3 buyers lined up to buy my Kirby once it was serviced. These never materialized. I've been phoning them for weeks regarding my pipes and they still haven't sorted me out. Once they have your number, you'll want to sell your Kirby just to get them off your back. They phone continually to ask if they can service your machine.
0
Replies (0)PB
Pete B
1 reviews | Active since Jan 2020
14 Sept 2025, 07:11
Elite Service Centre Glenwood
Elite Service Center. BAD! BAD! BAD! Don’t even think of using them….. “ Ricardo”will call (He has a list of all Kirby owners in Greater Durban) and suggest a service of your Kirby vacuum . They arrive promptly and may return the machine polished up however it has been cannibalised for parts they need and no service performed.Of course no calls returned or answered once they have your cash. He never provided a spare part I paid for 2 months ago! Their Business address premises are empty and no forwarding address found.
Helpful (0)
|Replies (0)PB
Pete B
1 reviews | Active since Jan 2020
14 Sept 2025, 07:11
Elite Service Centre Glenwood
Elite Service Center. BAD! BAD! BAD! Don’t even think of using them….. “ Ricardo”will call (He has a list of all Kirby owners in Greater Durban) and suggest a service of your Kirby vacuum . They arrive promptly and may return the machine polished up however it has been cannibalised for parts they need and no service performed.Of course no calls returned or answered once they have your cash. He never provided a spare part I paid for 2 months ago! Their Business address premises are empty and no forwarding address found.
0
Replies (0)GC
Gary C
1 reviews | Active since Jan 2020
27 Aug 2025, 14:12
Theft by Elite Service Centre
Offered to service and sell my vacuum cleaner and its accessories. They did not manage to do so, returned my vacuum cleaner but failed to return all the accessories. Despite many attempts to obtain this, and many promises by them to return them, nothing has ever come of this. They have, in my opinion, ****** my accessories
Helpful (0)
|Replies (0)GC
Gary C
1 reviews | Active since Jan 2020
27 Aug 2025, 14:12
Theft by Elite Service Centre
Offered to service and sell my vacuum cleaner and its accessories. They did not manage to do so, returned my vacuum cleaner but failed to return all the accessories. Despite many attempts to obtain this, and many promises by them to return them, nothing has ever come of this. They have, in my opinion, ****** my accessories
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Replies (0)B
Bob
1 reviews | Active since Jan 2020
2 Jun 2025, 12:59
******* Elite Service Centre
Avoid avoid avoid, its totally ******* company, they dont know anything about products, stay away from them, luks they collecting from people, give to another company and put their price, so better go to another companies and avoid this rogs
Helpful (0)
|Replies (0)B
Bob
1 reviews | Active since Jan 2020
2 Jun 2025, 12:59
******* Elite Service Centre
Avoid avoid avoid, its totally ******* company, they dont know anything about products, stay away from them, luks they collecting from people, give to another company and put their price, so better go to another companies and avoid this rogs
0
Replies (0)PH
Patricia H
1 reviews | Active since Jan 2020
12 Apr 2024, 11:37
Deeply disappointing customer care
It is strongly advised to avoid utilizing the services of Elite Service Centre in the Glenwood area due to their lack of professionalism, ********* practices, and poor communication with customers. Despite being a loyal customer for over a decade and utilizing their services annually for my Kirby vacuum cleaner, my recent experience has been deeply disappointing. In October 2023, after receiving an SMS demanding payment for a service without any formal invoice or notification of changed banking details, I encountered significant difficulties attempting to make the payment, raising concerns of potential ***** or ****s. Despite my efforts to rectify the situation by paying into the previously used account, Elite Service Centre refused to return my machine until I paid an additional sum into a different account. After three months of withholding my machine and multiple broken promises of reimbur*****t, I was forced to pay the demanded amount in order to retrieve my machine, even having to make a special trip to collect it. Despite assurances of a prompt refund, it has now been four months with no reimbur*****t received. Their communication is sporadic and unhelpful, with promises of callbacks and resolutions that never materialize. The management, including Alvin, Ricardo, and Markus, have shown a blatant disregard for customer satisfaction and refuse to take responsibility for their actions. It is imperative to caution others against using their services, as this company cannot be trusted with your money or your satisfaction.
Helpful (0)
|Replies (0)PH
Patricia H
1 reviews | Active since Jan 2020
12 Apr 2024, 11:37
Deeply disappointing customer care
It is strongly advised to avoid utilizing the services of Elite Service Centre in the Glenwood area due to their lack of professionalism, ********* practices, and poor communication with customers. Despite being a loyal customer for over a decade and utilizing their services annually for my Kirby vacuum cleaner, my recent experience has been deeply disappointing. In October 2023, after receiving an SMS demanding payment for a service without any formal invoice or notification of changed banking details, I encountered significant difficulties attempting to make the payment, raising concerns of potential ***** or ****s. Despite my efforts to rectify the situation by paying into the previously used account, Elite Service Centre refused to return my machine until I paid an additional sum into a different account. After three months of withholding my machine and multiple broken promises of reimbur*****t, I was forced to pay the demanded amount in order to retrieve my machine, even having to make a special trip to collect it. Despite assurances of a prompt refund, it has now been four months with no reimbur*****t received. Their communication is sporadic and unhelpful, with promises of callbacks and resolutions that never materialize. The management, including Alvin, Ricardo, and Markus, have shown a blatant disregard for customer satisfaction and refuse to take responsibility for their actions. It is imperative to caution others against using their services, as this company cannot be trusted with your money or your satisfaction.
0
Replies (0)MB
AR
Adrian R
1 reviews | Active since Jan 2020
1 Jul 2023, 13:25
Calls call calls after asking to be removed on numerous occasions
I am entirely fed up with numerous calls from this company. I asked for the supervisors number and eventually got it via a consultant who asked me not to mention they gave me the number . I called the gentleman who assured me I will be removed from the call list . I seems to have have been replaced on the list as I have once again started receiving calls at the most inconvenient after hours times . I have done work with this company in the past but will have to reconsider based on the telephone badgering I have been receiving
Helpful (0)
|Replies (0)AR
Adrian R
1 reviews | Active since Jan 2020
1 Jul 2023, 13:25
Calls call calls after asking to be removed on numerous occasions
I am entirely fed up with numerous calls from this company. I asked for the supervisors number and eventually got it via a consultant who asked me not to mention they gave me the number . I called the gentleman who assured me I will be removed from the call list . I seems to have have been replaced on the list as I have once again started receiving calls at the most inconvenient after hours times . I have done work with this company in the past but will have to reconsider based on the telephone badgering I have been receiving
0
Replies (0)