E
Ellies/Elsat
Claimed Business
E
Ellies/Elsat
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ellies/Elsat
Ellies/Elsat has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Ellies/Elsat across 309 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSR
DR
mF
matale F
1 reviews | Active since Jan 2020
6 Jan 2025, 09:30
I have bought an inverter, trying to contact the store plenty of times
I have bought an inverter, trying to contact the store plenty of times. I used direct contact details , ones I found in the internet no luck. The on the internet transfer me to another company, while one on my purchase invoice they are not going through at all. I am really angry 😡. To other don’t buy things from Pakistan 🇵🇰 / people from other continents they can go at anytime , warranty means nothing if you can find the store.
Helpful (0)
|Replies (0)mF
matale F
1 reviews | Active since Jan 2020
6 Jan 2025, 09:30
I have bought an inverter, trying to contact the store plenty of times
I have bought an inverter, trying to contact the store plenty of times. I used direct contact details , ones I found in the internet no luck. The on the internet transfer me to another company, while one on my purchase invoice they are not going through at all. I am really angry 😡. To other don’t buy things from Pakistan 🇵🇰 / people from other continents they can go at anytime , warranty means nothing if you can find the store.
0
Replies (0)G
Gary
1 reviews | Active since Jan 2020
25 Apr 2024, 08:26
ELLIES INVERTOR
+/- 3 years ago I bought an Ellies 300wh invertor. To date the unit has worked prefectly but I noticed lately it is taking longer to charge and does not hold its charge for long. Suspect battery need replacement. Thats where the problem / run around started. Firstly back to the original store. (Mica)They were very helpful and even contacted the Ellies rep for that area. No help, unit must got in to Ellies. Take invertor to Ellies. They cant help and can only sell me a petrol generator. If I leave the unit with them they will send it to another repair company in JHB. (dont even repair their own items) Warned that the usual answer is 'not economical to repair' Shocking that such an expensive item has become disposable due to the poor repair / service policy. I always understood Ellies to be a reputable brand. Clearly wrong, and now the cheaper Chinese brands seem acceptable.
Helpful (0)
|Replies (0)G
Gary
1 reviews | Active since Jan 2020
25 Apr 2024, 08:26
ELLIES INVERTOR
+/- 3 years ago I bought an Ellies 300wh invertor. To date the unit has worked prefectly but I noticed lately it is taking longer to charge and does not hold its charge for long. Suspect battery need replacement. Thats where the problem / run around started. Firstly back to the original store. (Mica)They were very helpful and even contacted the Ellies rep for that area. No help, unit must got in to Ellies. Take invertor to Ellies. They cant help and can only sell me a petrol generator. If I leave the unit with them they will send it to another repair company in JHB. (dont even repair their own items) Warned that the usual answer is 'not economical to repair' Shocking that such an expensive item has become disposable due to the poor repair / service policy. I always understood Ellies to be a reputable brand. Clearly wrong, and now the cheaper Chinese brands seem acceptable.
0
Replies (0)IN
Indiran N
1 reviews | Active since Jan 2020
23 Jan 2024, 07:41
Ellies - Cube Terra
Ellies Cube Terra - taken in twice for repairs. Ellies keep blaming Sunsynck. Only feedback received is that iem has not been checked yet. Question is how good is the Ellies and Sunsynck Products. Extremely poor service from Ellies
Helpful (0)
|Replies (0)IN
Indiran N
1 reviews | Active since Jan 2020
23 Jan 2024, 07:41
Ellies - Cube Terra
Ellies Cube Terra - taken in twice for repairs. Ellies keep blaming Sunsynck. Only feedback received is that iem has not been checked yet. Question is how good is the Ellies and Sunsynck Products. Extremely poor service from Ellies
0
Replies (0)BD
Bruce D'Arcy
1 reviews | Active since Jan 2020
21 Dec 2023, 08:46
Are Ellies Inverters reliable.
Took my 1200w Ellies inverter for repair at Techologia Midrand. Was shocked at the amount of inverters for repair/replacement. Noticed a couple of hundred units all for repair/warranty. After observing this would be very careful in purchasing a Ellies inverter. Did not check in my unit for repair. Not too sure how many months I would take to repair.
Helpful (0)
|Replies (0)BD
Bruce D'Arcy
1 reviews | Active since Jan 2020
21 Dec 2023, 08:46
Are Ellies Inverters reliable.
Took my 1200w Ellies inverter for repair at Techologia Midrand. Was shocked at the amount of inverters for repair/replacement. Noticed a couple of hundred units all for repair/warranty. After observing this would be very careful in purchasing a Ellies inverter. Did not check in my unit for repair. Not too sure how many months I would take to repair.
0
Replies (0)LP
Lana P
1 reviews | Active since Jan 2020
12 Dec 2023, 14:21
FAULTY INVERTER - POOR SERVICE BY BUILDERS WAREHOUSE AND ELLIES
Beginning of 2023 I bought an inverter online from Ellies through Builders Warehouse. We connected our Television as per instruction leaflet and verified as per demonstration on Builders Warehouse video on YouTube. the first few days the inverter worked fantastic during loadshedding. Then during week 2 it just work for about an hour and a half (90min) From there it just went downwards. Fully charged it could only power between 60 to 90 minutes. the inverter were handed in at Builders Warehouse Bloemfontein, they sent it to Ellies for testing and repair. The inverter was at Builders Warehouse or Ellies for nearly 2 months. We received NO feedback and had to go to Builders W to enquire what was going on. The floor personnel had no clue as to where the inverter was, after searching it was found in a storeroom without the lead it was handed in with. according to the personnel at Builders W the inverter was now working a 100%. Upon arriving home we connected the inverter to be charged. There was a period of about 3 months we had no loadshedding. when LS started in our town once again we discovered the inverter was still only working for 60 to 90 minutes. over the next few days the working period got less and less. We took the inverter in to Builders W again for testing. We decided to ask for a refund as the inverter was obviously faulty from the start. After yet again no feedback we went to Builders W where we was informed that the battery is faulty and had to be replaced with costs to us. When asking for the job cards from Ellies repair and the testing reports for both times it could not be provided to us. The personnel was informed that we will not take the inverter before we have a complete fault report. Now suddenly there is a email that states the battery was exchanged the first time, we knew nothing of this, thats why we want the paperwork to see what was done to the inverter. It could just as well got damaged while in the storeroom at Builders W the first time or even while Ellis was "fixing/testing" the inverter. When askinf for a refund we were told there is a no refund policy. According to the CPA section 55 the following... the stores no refund policy cannot override the CPA requirements I feel that my money must be refunded as the product was faulty from day one and the repair/testing process lack proof of repair. The customer service we received was pathetic as their was no communication to let us know what is going on.
Helpful (0)
|Replies (0)LP
Lana P
1 reviews | Active since Jan 2020
12 Dec 2023, 14:21
FAULTY INVERTER - POOR SERVICE BY BUILDERS WAREHOUSE AND ELLIES
Beginning of 2023 I bought an inverter online from Ellies through Builders Warehouse. We connected our Television as per instruction leaflet and verified as per demonstration on Builders Warehouse video on YouTube. the first few days the inverter worked fantastic during loadshedding. Then during week 2 it just work for about an hour and a half (90min) From there it just went downwards. Fully charged it could only power between 60 to 90 minutes. the inverter were handed in at Builders Warehouse Bloemfontein, they sent it to Ellies for testing and repair. The inverter was at Builders Warehouse or Ellies for nearly 2 months. We received NO feedback and had to go to Builders W to enquire what was going on. The floor personnel had no clue as to where the inverter was, after searching it was found in a storeroom without the lead it was handed in with. according to the personnel at Builders W the inverter was now working a 100%. Upon arriving home we connected the inverter to be charged. There was a period of about 3 months we had no loadshedding. when LS started in our town once again we discovered the inverter was still only working for 60 to 90 minutes. over the next few days the working period got less and less. We took the inverter in to Builders W again for testing. We decided to ask for a refund as the inverter was obviously faulty from the start. After yet again no feedback we went to Builders W where we was informed that the battery is faulty and had to be replaced with costs to us. When asking for the job cards from Ellies repair and the testing reports for both times it could not be provided to us. The personnel was informed that we will not take the inverter before we have a complete fault report. Now suddenly there is a email that states the battery was exchanged the first time, we knew nothing of this, thats why we want the paperwork to see what was done to the inverter. It could just as well got damaged while in the storeroom at Builders W the first time or even while Ellis was "fixing/testing" the inverter. When askinf for a refund we were told there is a no refund policy. According to the CPA section 55 the following... the stores no refund policy cannot override the CPA requirements I feel that my money must be refunded as the product was faulty from day one and the repair/testing process lack proof of repair. The customer service we received was pathetic as their was no communication to let us know what is going on.
0
Replies (0)LS
Lethabo S
1 reviews | Active since Jan 2020
20 Nov 2023, 16:55
Ellies UPS is a ****
I am in total shock, so I bought an ellies UPS from makro in February,utilized it for 4months for 2 monitors only 8hours during the day and fast track to November the thing just bips.i then took it back to makro where I bought it and they said they would need to return it back only for ellies to call me today to say their battery last 3months...who pays so much money for this type of ****...I have been ****med because where in their packaging does it say their battery last 3months infact their packaging says their warranty is 12months...it is false advertising and therefore they are ****ming us..who pays over R8k for a UPS that only works 4months...MAKRO is also helping these people **** us its not fair and I want my money
Helpful (0)
|Replies (0)LS
Lethabo S
1 reviews | Active since Jan 2020
20 Nov 2023, 16:55
Ellies UPS is a ****
I am in total shock, so I bought an ellies UPS from makro in February,utilized it for 4months for 2 monitors only 8hours during the day and fast track to November the thing just bips.i then took it back to makro where I bought it and they said they would need to return it back only for ellies to call me today to say their battery last 3months...who pays so much money for this type of ****...I have been ****med because where in their packaging does it say their battery last 3months infact their packaging says their warranty is 12months...it is false advertising and therefore they are ****ming us..who pays over R8k for a UPS that only works 4months...MAKRO is also helping these people **** us its not fair and I want my money
0
Replies (0)