EM
E Mart
Unclaimed Business
EM
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About E Mart
E Mart has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked E Mart across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVR
Varsha R
1 reviews | Active since Jan 2020
12 Dec 2025, 09:07
Unfair/ Wrongful practices
E-Mart in Pinetown, KZN is a hardware store and now also have a household/beauty section. I bought 3 sets of taps with the connectors from them. Two (2) of the taps were for the bathroom sinks which once we got home, we realised by looking at the tap size on the sink that the new ones would not fit. We did not even open the new taps out and decided to return them. The next day from purchase, in the morning I went back to E-mart to return them. The attitude was not good by first the security , then the "Manager". He scrutinised the taps and could clearly see they were still new, then asked a number of questions as to why I am returning it, then said I can go pick whatever else I need and go back to him. He kept the slip and everything else. There were a few things I decided to take and went through to pick it up. Some things I was told by their staff that they are out of stock of and new stock has not come in yet. When I got back to the "manager" he said he has to charge me a 10% charge on the refund. I asked him why as the items were bought the day before, it was untouched basically, what was the charge for. To which his response was that it is written on the slip and I should have read the slip, that is their policy/rule. He then also stated very arrogantly that I have a very bad attitude and he is just the manager , he does not make the rules. Nowhere else as far as I know do they charge you for a return, most places even give you 7 days. These people are basically *****ing. He brought a calculator and manually deducted the 10% amount from the price on the original till slip then manually overrode the till to show the price after deduction. This is how these people are. Its a lesson learned. Unless you willing to Unwilling/forcefully give E-Mart your money for nothing, do not buy from them anything you may need to return, rather buy from honest, decent places.
Helpful (0)
|Replies (0)VR
Varsha R
1 reviews | Active since Jan 2020
12 Dec 2025, 09:07
Unfair/ Wrongful practices
E-Mart in Pinetown, KZN is a hardware store and now also have a household/beauty section. I bought 3 sets of taps with the connectors from them. Two (2) of the taps were for the bathroom sinks which once we got home, we realised by looking at the tap size on the sink that the new ones would not fit. We did not even open the new taps out and decided to return them. The next day from purchase, in the morning I went back to E-mart to return them. The attitude was not good by first the security , then the "Manager". He scrutinised the taps and could clearly see they were still new, then asked a number of questions as to why I am returning it, then said I can go pick whatever else I need and go back to him. He kept the slip and everything else. There were a few things I decided to take and went through to pick it up. Some things I was told by their staff that they are out of stock of and new stock has not come in yet. When I got back to the "manager" he said he has to charge me a 10% charge on the refund. I asked him why as the items were bought the day before, it was untouched basically, what was the charge for. To which his response was that it is written on the slip and I should have read the slip, that is their policy/rule. He then also stated very arrogantly that I have a very bad attitude and he is just the manager , he does not make the rules. Nowhere else as far as I know do they charge you for a return, most places even give you 7 days. These people are basically *****ing. He brought a calculator and manually deducted the 10% amount from the price on the original till slip then manually overrode the till to show the price after deduction. This is how these people are. Its a lesson learned. Unless you willing to Unwilling/forcefully give E-Mart your money for nothing, do not buy from them anything you may need to return, rather buy from honest, decent places.
0
Replies (0)RR
Ranveer R
1 reviews | Active since Jan 2020
16 Sept 2025, 05:19
Emart Pinetown
Emart in Pinetown, the security guards were disrespectful. I complained to the manager, he did nothing and insisted that I was wrong. Do not support this store. Builders sell way better items and are cheaper. They are clueless on how to run a business
Helpful (0)
|Replies (0)RR
Ranveer R
1 reviews | Active since Jan 2020
16 Sept 2025, 05:19
Emart Pinetown
Emart in Pinetown, the security guards were disrespectful. I complained to the manager, he did nothing and insisted that I was wrong. Do not support this store. Builders sell way better items and are cheaper. They are clueless on how to run a business
0
Replies (0)