Does not care!

Very frustrating service!!

I have a ''holding fee'' with Emirates of R950.00 since 22 December 2025 and they refuse to release the funds or send me an authorization letter that I can send to Capitec Bank. I did not want to use Emirates as they were more expensive than Qatar Airways, but they had the option to ''hold'' your tickets for 72 hours at a fee of R950.00.

It's been 4 weeks now and they are refusing to give me a letter that I can send to my bank, and the bank is refusing to assist me without a letter. I can see the amount as ''pending'' on my statement.

Why should I put myself through this for R950.00? Why does Emirates offer this option but it's a nightmare to get your money back - this should be simple?? Is this a way for Emirates to make money from their clients...??

I am thinking of refunding my entire ticket and booking with Qatar Airways (I will even pay less for the same flight, going to the same place ...)